Custom Smart Media Lower Thirds

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Logan Volrath | Forum Activity | Posted: Wed, Jun 2 2021 7:49 AM

I am trying to create a Lower Thirds graphic in Custom Smart Media.  Every time I upload the graphic, which is already sized to lower third, align it how I like, adjust the text box to fit.  I also leave the top third as transparent so we can put the green screen on the upper portion when we assign the graphic.  But when I save the Smart Media Template, it then makes the rest of the graphic White instead of leaving it transparent.

I would love to be able to make this work but not sure what I'm doing wrong.

Thanks in advance for the help

Posts 87
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Wed, Jun 2 2021 8:25 AM

Hi Logan,

If you set the background as transparent it should respect it. Would you mind either giving us a call at your convenience or making an appointment in which we can take a better look at your workflow to assist in troubleshooting?

Schedule an appointment with Faithlife

888-634-2038 (US/Canada, toll-free)

+1 360-603-5576 (International)

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