Change Layout Locks up (9.6 Beta 1)

If I try to change to a saved Layout, Logos locks up good and tight.

I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.

*Logos 9.6 Beta 1 Windows 10

0652.Logos 06-08-21 1637.zip

Find more posts tagged with

Comments

Tim Hensler

I've had the same experience. Attached are my logs from this morning.

(I also experienced this when opening a collection I wanted to update - not in these log files.)

8156.Freeze on change layout.zip

GaoLu

https://community.logos.com/discussion/comment/1170423#Comment_1170423

I was skeptical, tried it and Logos locked up tighter than a Small Group hug.

Tim Hensler

https://community.logos.com/discussion/comment/1170425#Comment_1170425

tighter than a Small Group hug

GaoLu, I love your description, but I was thinking more of a tight strangle hold on my sermon prep.

SineNomine

Not having this problem, so it's not universal.

Tim Hensler

https://community.logos.com/discussion/comment/1170440#Comment_1170440

It is intermittent.

SineNomine

https://community.logos.com/discussion/comment/1170441#Comment_1170441

It is intermittent.

Specific to certain layouts, perhaps?

Tim Hensler

https://community.logos.com/discussion/comment/1170451#Comment_1170451

It has happened with a couple layouts I use a lot. Maybe something common to both layouts (and some others). But other times I use those layouts and I don't have a problem. Hopefully the logs will help Faithlife narrow it down - I haven't figured it out. May be related to one of the background processes they worked on recently.

Harry Hahne

https://community.logos.com/discussion/comment/1170451#Comment_1170451

It is intermittent.

Specific to certain layouts, perhaps?

It happens for every layout I have tried.

Robert M. Warren

I am also experiencing this. You might have already discovered the workaround for now is to click the 'Clear all panels' button in between changes.

I should also add that some type of Windows update (probably from 6/8/21) applied yesterday. The major version is 2004; OS Build 19041-1052; Experience Pack 120.2212.2020.0.

By the way, when it does work, it seems to be much faster now on our old kitchen desk notebook (HP, i3, 8GB, non-SSD).

1780.Logos.zip

Adam Borries (Logos)

https://community.logos.com/discussion/comment/1170518#Comment_1170518

Thanks for sharing this, everyone. For a hang, we need to get additional logging.

On Windows, please use this tool: https://support.logos.com/hc/en-us/articles/360015775591-Report-a-Problem-Performance-Windows
On Mac, use the "Sample" button in the Mac Logging Utility: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Veli Voipio

https://community.logos.com/discussion/comment/1170526#Comment_1170526

Here is a screenshot. It shows part of the previous layout, and freezes.

After that I've got 9.6 Beta 2 and the problem stays.

It seems not to lock when I use the "close all panels" button and then start a new layout.

Tim Hensler

https://community.logos.com/discussion/comment/1170526#Comment_1170526

Hi Adam,

I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."

I don't see either a folder or a file that begins with "Logos Log F..." as indicated at he top of the failure message.

Robert M. Warren

https://community.logos.com/discussion/comment/1170526#Comment_1170526

I hope others are able to provide the advanced logs. After a number of attempts, the Performance Tool wouldn't work on my old notebook. A dialog complained that it was unable to execute -perf.exe. Maybe there's a logging tool to collect logs on the malfunctioning logging tool. The better computer in my office (also on the Beta channel) did not have the issue.

Harry Hahne

https://community.logos.com/discussion/comment/1170568#Comment_1170568

I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."

Unfortunately, I had the same problem. [:(]

Thomas Ball

https://community.logos.com/discussion/comment/1170585#Comment_1170585

Tim and Harry,

Can you both manually create a folder in your user account's Documents folder and name it Logos Log Files? Then try the performance tool again when necessary.

Harry Hahne

https://community.logos.com/discussion/comment/1170870#Comment_1170870

Sadly the lockup problem is still there in 9.6 Beta 3. I am preparing to teach a class tonight, so I don't have time to do testing. I will try the performance monitor again when I get a chance.

Meanwhile, here are my Logos logs from the latest lockup.

6835.Logos 06-15-21 1405.zip

If I hit the "nuclear button" to close all windows, then I can successfully open a saved layout.

Harry Hahne

https://community.logos.com/discussion/comment/1170870#Comment_1170870

Tim and Harry,

Can you both manually create a folder in your user account's Documents folder and name it Logos Log Files? Then try the performance tool again when necessary.

OK. I did not have complete success, but I hope you will get some useful data.

The performance tool locked up with this error message dialog:

However, the performance tool did save a file. I put it on my Dropbox here: https://www.dropbox.com/s/yworrwg1oriq6zs/Logos.sample.etl.zip?dl=0

The Logos log files are here: 8304.Logos 06-15-21 2313.zip

I hope this helps!

Veli Voipio

https://community.logos.com/discussion/comment/1170924#Comment_1170924

Today the Beta 3 came and the problem persists

Harry Hahne

https://community.logos.com/discussion/comment/1170934#Comment_1170934

Yes. I posted my logs above. If you can post some too, perhaps FL can get a better idea of the pattern. It does not happen with all of my layouts.

Tim Hensler

https://community.logos.com/discussion/comment/1170870#Comment_1170870

Process successful:

Launched Performance Tool
Launched Logos
Selected layout
Changed to a different layout
Logos app froze
Closed Logos by ending process in Task Manager
Stopped performance tool
Waited a moment for tool to create ETL file.

ETL file available here: https://www.dropbox.com/s/aq5u21qk7ittcpu/Logos.sample.etl?dl=0

Logos files attached here:

5633.Logos.Log.Freeze.zip

Veli Voipio

https://community.logos.com/discussion/comment/1170973#Comment_1170973

One point more: do you have on or two screens?

In my setup the desktop computer has two screens and the setups I use utilize both screens. It has a stable Logos version and works fine.

In my laptop I have one screen and beta version. This one locks up. The problem started with 9.6. But I just wonder whether the two-screen layout could have an effect? Using the close all panels between the layouts prevents the lockup.

Tim Hensler

https://community.logos.com/discussion/comment/1171022#Comment_1171022

I use one screen, beta version.

Using the close all panels between the layouts prevents the lockup.

Yes, works fine that way, if I remember to do it!

Harry Hahne

https://community.logos.com/discussion/comment/1171022#Comment_1171022

do you have on or two screens?

I only use 1 screen. I first noticed the problem with 9.6 beta 1.

Adam Borries (Logos)

https://community.logos.com/discussion/comment/1171068#Comment_1171068

Tim and Harry, thank you for additional logs.

I'm afraid we need collect even more logs using a different tool. Will you please reproduce the hang and collect a Process Dump using the instructions at this page?

https://wiki.logos.com/ProcDump

Please let us know if you need any help.

Philana R. Crouch

If I try to change to a saved Layout, Logos locks up good and tight.

I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.

*Logos 9.6 Beta 1 Windows 10

0652.Logos 06-08-21 1637.zip

This was fixed in 9.6 RC 1.