Change Layout Locks up (9.6 Beta 1)

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This post has 25 Replies | 4 Followers

Posts 892
Tim Hensler | Forum Activity | Replied: Wed, Jun 16 2021 2:16 PM

Process successful:

  • Launched Performance Tool
  • Launched Logos
  • Selected layout
  • Changed to a different layout
  • Logos app froze
  • Closed Logos by ending process in Task Manager
  • Stopped performance tool
  • Waited a moment for tool to create ETL file.

ETL file available here: https://www.dropbox.com/s/aq5u21qk7ittcpu/Logos.sample.etl?dl=0 

Logos files attached here:

5633.Logos.Log.Freeze.zip

Posts 1666
Forum MVP
Veli Voipio | Forum Activity | Replied: Thu, Jun 17 2021 9:12 AM

One point more: do you have on or two screens?

In my setup the desktop computer has two screens and the setups I use utilize both screens. It has a stable Logos version and works fine.

In my laptop I have one screen and beta version. This one locks up. The problem started with 9.6. But I just wonder whether the two-screen layout could have an effect? Using the close all panels between the layouts prevents the lockup.

Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 8.1

Posts 892
Tim Hensler | Forum Activity | Replied: Thu, Jun 17 2021 2:38 PM

I use one screen, beta version.

Veli Voipio:
Using the close all panels between the layouts prevents the lockup.

Yes, works fine that way, if I remember to do it!

Posts 1257
Harry Hahne | Forum Activity | Replied: Thu, Jun 17 2021 4:09 PM

Veli Voipio:
do you have on or two screens?

I only use 1 screen. I first noticed the problem with 9.6 beta 1.

Posts 452
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Thu, Jun 24 2021 6:38 AM

Tim and Harry, thank you for additional logs. 

I'm afraid we need collect even more logs using a different tool. Will you please reproduce the hang and collect a Process Dump using the instructions at this page? 

https://wiki.logos.com/ProcDump 

Please let us know if you need any help. 

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

Posts 3570
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jun 29 2021 1:40 PM

Harry Hahne:

If I try to change to a saved Layout, Logos locks up good and tight.

I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.

*Logos 9.6 Beta 1 Windows 10

0652.Logos 06-08-21 1637.zip

This was fixed in 9.6 RC 1.

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