Is my tablet too old to run the mobile app?

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Posts 69
John T Reagan | Forum Activity | Posted: Sun, Jul 11 2021 12:18 PM

I use the mobile app on my tablet a lot.  It helps with my eyes by letting me set the font to a larger size so that's where I do my Bible study & reading.  I often need to take notes and use the app for that, coupled with the speech-to-text feature that comes with the on-screen keyboard.  It works well to do it that way, but also requires a lot of initial editing because speech-to-text never gets it all correct.  My problem is that, with the latest version of the Logos mobile app, the editing features have become so slow that they are almost impossible to use.  I am suspicious that the problem may be with my tablet.  It's not new and is on the low end of Samsung's product line.  Here are the basics of my tablet and system:

Galaxy Tab E
Model # SM-T560NU
Android Version 7.1.1
Samsung Experience Version 8.5

Logos Mobile Version 9.6.0

I'm hoping someone out there has the knowledge to answer my question: 

-- Is Logos maxing out my tablet's capabilities? 

-- If so, is it possible to install an older version that I can use until a tablet upgrade is possible?

-- Any other suggestions?

Posts 2832
David Ames | Forum Activity | Replied: Sun, Jul 11 2021 2:14 PM

John T Reagan:
  Android Version 7.1.1  

Am on Android Version 7.0    But Logos usually tells us when a version of Android is too old.  

Posts 705
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Jul 12 2021 1:31 PM

John,

I am sorry to hear that you have been having difficulty with this.

Please send your logs.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

Also, please confirm what keyboard you are using.  Is it the default on-screen keyboard, or one you added from the Play Store, or is it a physical keyboard that you use together with your device?

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