BUG: Library Sidebar Not Visible

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This post has 38 Replies | 7 Followers

Posts 30
Will Cornell | Forum Activity | Replied: Wed, Jul 28 2021 11:38 AM

The strange thing is, I can slide the side panel all the way closed on Factbook, which has a similar interface. Then I just click the hamburger and the side panel will show back up. Not so on library. Same behavior whether I have am accessing the library via dropdown, full window, or floated panel...hamburger doesn't behave like it is supposed to.

Posts 30
Will Cornell | Forum Activity | Replied: Wed, Jul 28 2021 11:43 AM

JT (alabama24):

Will Cornell:
I'll need to open from another computer when I get home

Do you know if you created this layout on another computer? What happens if you create a new layout on this machine from scratch? 

I'm not sure when I collapsed the panel initially (or if I did). The last time I remember using the filter panel for my library was maybe 3 or 4 versions of Logos ago when I prioritized my library.

I've tried a new layout from scratch...the problem persists.

Thanks JT!

Posts 30
Will Cornell | Forum Activity | Replied: Wed, Jul 28 2021 12:32 PM

DARK MODE IS THE CULPRIT!!!

Just grasping at straws after trying to use another computer with no success...I switched from Dark to Light mode, restarted Logos, tried to resize in Light mode, and VOILA! It's fixed. I closed the sidebar, synced, closed Logos, went back to Dark mode and the hamburger behaves normally now. Definitely a bug associated with Dark mode somehow.

Posts 64
Larry Quinlan | Forum Activity | Replied: Wed, Jul 28 2021 2:01 PM

JT (alabama24):
I <think> that what the window users meant is that it cannot be dragged closed.

Ah... Thanks for the clarification.

Posts 30
Will Cornell | Forum Activity | Replied: Wed, Jul 28 2021 2:32 PM

I agree that resizing that sidebar less than 20% serves no purpose. It would seem that allowing it to "disappear" should be reserved as a "hamburger click" function.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jul 28 2021 2:36 PM

Will Cornell:
DARK MODE IS THE CULPRIT!!!

Perhaps... but perhaps not. Did you try restarting prior to changing this setting? 

macOS, iOS & iPadOS | Logs |  Install

Posts 30
Will Cornell | Forum Activity | Replied: Wed, Jul 28 2021 2:40 PM

JT (alabama24):
Did you try restarting prior to changing this setting? 

I did try restarting prior to changing the setting. The slider appeared with light mode, but not with dark. I took a video of the phenomenon and sent it to support.

Posts 11
TylerHallstrom | Forum Activity | Replied: Sun, Mar 13 2022 12:24 PM

Has there by chance been any update on a fix for this bug? 

I have had the same problem since moving to Mac in November, and despite attempting all the suggested fixes (dark/light mode, layouts, external vs native display, floating library window vs non, "hamburger" on vs off, carefully trying to drag the corner of the window, etc., etc.), I have not been able to retrieve the Library Sidebar. 

I am on a Macbook Pro (2021; Monterey 12.2.1) running Logos 9.11. 

I am able to survive somewhat by using the search fields in the "Find" box (listed here: https://wiki.logos.com/library__). However, I would prefer if this were not the long-term solution. 

Any help is appreciated! Thanks.

All the best,
Tyler

Posts 237
marino389@gmail.com | Forum Activity | Replied: Sun, Mar 13 2022 3:34 PM

The issue resolved itself on my machine, but I don't believe that was due to any sort of update. The issue is hard to reproduce...but when it's happening on your machine, it happens ALL the time. The fact that several Mac users have this issue demonstrates that it is a real issue. The fact that Logos cannot reproduce it is odd.

Posts 53
LogosEmployee
Savanna Lineberger | Forum Activity | Replied: Thu, Mar 17 2022 3:38 PM

John Marino:

The issue resolved itself on my machine, but I don't believe that was due to any sort of update. The issue is hard to reproduce...but when it's happening on your machine, it happens ALL the time. The fact that several Mac users have this issue demonstrates that it is a real issue. The fact that Logos cannot reproduce it is odd.

Hi John, 

There were some things we recently updated that we are hoping fixed this. If you notice this issue again could you please provide a screen recording so we can see how it is behaving on your end? 

Posts 36097
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Mar 17 2022 3:45 PM

Savanna Lineberger:
There were some things we recently updated that we are hoping fixed this.

Welcome to the forums Savanna. I want to give you a hint from an old IT person -- "hope" is not a word users want to hear. It implies your programmers are so incompetent that they couldn't identify the cause of the problem but made a stab at it from somewhere they knew was kind of related. "believe" provides the same wiggle room without imputing incompetence. As a user that makes me every so much more comfortable with my investment.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 53
LogosEmployee
Savanna Lineberger | Forum Activity | Replied: Tue, Mar 22 2022 3:06 PM

MJ. Smith:

Savanna Lineberger:
There were some things we recently updated that we are hoping fixed this.

Welcome to the forums Savanna. I want to give you a hint from an old IT person -- "hope" is not a word users want to hear. It implies your programmers are so incompetent that they couldn't identify the cause of the problem but made a stab at it from somewhere they knew was kind of related. "believe" provides the same wiggle room without imputing incompetence. As a user that makes me every so much more comfortable with my investment.

Hi MJ, 

Thank you for the feedback, I certainly didn't mean to imply any level of incompetency in our developers. Some of these issues can be difficult to reproduce in house and are dependent on a number of factors, especially on Mac. Therefore, in this specific case, we couldn't be certain we shipped a fix until users were able to get in there and let us know. That being said, wording does matter and it's always good to keep in mind. 

Posts 36097
Forum MVP
MJ. Smith | Forum Activity | Replied: Tue, Mar 22 2022 4:06 PM

I do know about not being able to consistently reproduce -- I tended to say we had fixed at least one cause of the problem Wink

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1
Roger Shuford | Forum Activity | Replied: Sat, Mar 26 2022 12:06 PM

The hamburger doesn't work for me. I'm on a MacBook Pro Laptop. The strange thing is that it used to work but stopped a while back. 

Posts 3
Micah Karr | Forum Activity | Replied: Sat, Apr 16 2022 9:25 PM

Unfortunately, I am experiencing the same problem. The hamburger doesn't work and I have not had access to the filtering capability for some time now. I have run recent updates and nothing has changed. Any thoughts?

Posts 154
Ross Strader | Forum Activity | Replied: Tue, Apr 19 2022 12:45 PM

SOOOO... is there a fix or not? 

I'm experiencing the same problem. I have been for awhile now. No left-hand sidebar in the library for the sorting feature. Pressing the hamburger lines does not do anything. It is actually like the lines are 'dead'. 

Please advise. 

MacBook Pro 15' Retina  •  2.7 GHz Intel Core i7  •  16 GB 1600 MHz DDR3  •  Version 10.10

Posts 154
Ross Strader | Forum Activity | Replied: Wed, May 11 2022 1:38 PM

I'm just checking on this again. 

Is there a fix for this? Do I need to do something to make this visible again in my library. It is still not working properly. 

MacBook Pro 15' Retina  •  2.7 GHz Intel Core i7  •  16 GB 1600 MHz DDR3  •  Version 10.10

Posts 11
TylerHallstrom | Forum Activity | Replied: Wed, May 11 2022 1:43 PM

Ross, 

I noticed yesterday that there is an apparent fix to this problem (with this particular thread linked) in the Logos 9.14 Beta 1 (released May 3rd; details available here: https://wiki.logos.com/Logos_9.14_Beta_1). I am not a beta user so I cannot speak to that side of things, but hopefully it means that a fix is on the way!

All the best,
Tyler

Posts 154
Ross Strader | Forum Activity | Replied: Wed, May 11 2022 1:45 PM

Tyler, thank you! I will check it out now. 

MacBook Pro 15' Retina  •  2.7 GHz Intel Core i7  •  16 GB 1600 MHz DDR3  •  Version 10.10

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