Download issues on MacBook Air M1

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Posts 18
Ian Rowlands | Forum Activity | Posted: Wed, Jul 14 2021 9:44 AM

I'm trying to download all my resources onto a MacBook Air M1. I've seen the support document and watched the video (https://support.logos.com/hc/en-us/articles/360025106492-Select-Which-Library-Resources-to-Download#h.3wpjs0qlkjfc).

Some resources are selected by the "Not Downloaded" filter, but don't have a download option. Somehow that seems to block the "click on the white space by a resource title and use Cmd+A" approach, or "click on the white space by a resource title and use a shift key to extend the selection" processes.

Even clicking the white space to the left of a resource title which DOES have a download option doesn't help.

This is a real mess, because I want to use the Psalms Explorer and I've been told I have to download all the resources  to be able to see it.

(A related issue is that perhaps the version for the Macbook is not the same as the version for my iMac, where this works just fine).

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Graham Criddle | Forum Activity | Replied: Wed, Jul 14 2021 10:11 AM

Ian Rowlands:
Some resources are selected by the "Not Downloaded" filter, but don't have a download option.

Can you give some examples?

Ian Rowlands:
This is a real mess, because I want to use the Psalms Explorer and I've been told I have to download all the resources  to be able to see it.

Is the Psalms Explorer downloaded and, if not, are you able to download it?

I don't understand what you have been told about having to download all your resources to use it.

Posts 18
Ian Rowlands | Forum Activity | Replied: Sat, Jul 17 2021 7:50 AM

The Psalms Explorer is NOT downloaded — and wanting to use it is what started all this. 

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Graham Criddle | Forum Activity | Replied: Sat, Jul 17 2021 8:19 AM

Ian Rowlands:
The Psalms Explorer is NOT downloaded

Does the Psalms Explorer entry in your library show it is downloadable?

If so, what happens if you try to download just that resource?

Posts 18
Ian Rowlands | Forum Activity | Replied: Sat, Jul 17 2021 9:38 AM

It doesn't appear in my library at all on the MacBook Air -- which is bizarre, because it is on my iMac.

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Graham Criddle | Forum Activity | Replied: Sat, Jul 17 2021 9:49 AM

Ian Rowlands:

It doesn't appear in my library at all on the MacBook Air -- which is bizarre, because it is on my iMac.

Assuming you are using the same login credentials, try entering the command update resources in the command box and see if that causes it to appear

Posts 18
Ian Rowlands | Forum Activity | Replied: Sat, Jul 17 2021 12:03 PM

Starting to feel like an idiot! There is no command box .... have I perhaps got an odd version f Logos? It's 9.6. 

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Graham Criddle | Forum Activity | Replied: Sat, Jul 17 2021 1:35 PM

Ian Rowlands:
There is no command box

So you don't have a box at the top left as per the screenshot below?

If not, is it possible you have installed the mobile app as opposed to the desktop app?

They both work on the M1 device

Posts 18
Ian Rowlands | Forum Activity | Replied: Sat, Jul 17 2021 5:21 PM

I think that’s it. I will delete and start again!

Posts 18
Ian Rowlands | Forum Activity | Replied: Sun, Jul 18 2021 11:03 AM

Indeed that was the problem (all along -- the initial advice from Support was mistaken).

Thank you so much for all your help! Big Smile

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Graham Criddle | Forum Activity | Replied: Sun, Jul 18 2021 12:14 PM

That’s great

Glad you have it sorted

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