Panels disappear when I refresh; what could be happening?

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This post has 7 Replies | 1 Follower

Posts 7
David Reed | Forum Activity | Posted: Mon, Jul 19 2021 8:22 AM

All my open panels used to be saved in the URL, so if I refreshed or restarted my browser, all the panels I had open before would still be there when I came back. But no longer; now, only the currently selected panel is in the URL, so if I refresh then all the other panels disappear. I have to re-build my layout each time I open my browser! This has been happening for a few weeks. Any idea what could be causing this? Thanks in advance for any ideas. 

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MJ. Smith | Forum Activity | Replied: Mon, Jul 19 2021 3:01 PM

What browser are you using?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 7
David Reed | Forum Activity | Replied: Mon, Jul 19 2021 3:45 PM

Chrome on Windows. 

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Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Jul 19 2021 3:51 PM

Unfortunately, I don't have Chrome loaded to test. I assume that you have checked that the URL you open to is the same as when you closed.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 609
DMB | Forum Activity | Replied: Mon, Jul 19 2021 4:04 PM

First, I didn't know the layout was embedded in the URL. It just always opened a layout from a long ways back. I thought the server was remembering a long ways back.

And checking, now, you're right. It only retains the last panel .... not even on the left. I thought maybe something to do with my VPN or DNS choices. Nope. Safari latest.

I notice also, at least in Safari, that the favorite is titled by the last used panel. Don't know if that's recent, but suggests somebody doing something.

Posts 7
David Reed | Forum Activity | Replied: Tue, Jul 20 2021 8:50 AM

Yes, the URL is the same, but nowadays is rather short (i.e. https://app.logos.com/books/LLS%3ASGNTNOTESSBLGNT/references/bible%2Bsblgnt.66.1.3?tile=left); weeks ago the URL would be much longer, ending in a long chain of characters, presumably encoding all the different panels and locations within the panels. Any idea what has changed? My browser is up-to-date. 

Posts 5
Ronny Woods | Forum Activity | Replied: Mon, Jul 26 2021 2:30 PM

Apologies for the inconvenience here folks and thanks for raising this issue.  We introduced this bug into the web app a couple weeks ago; just pushed a fix so you should no longer have this problem.

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Ronny Woods (Faithlife) | Forum Activity | Replied: Mon, Jul 26 2021 2:33 PM

Accidentally posted reply from my non-faithlife account.  Just replying to my reply from my employee account, in case that matters :)

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