Help installing Logos - CTD - Logs show Error ID: 3722

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This post has 3 Replies | 1 Follower

Posts 7
Nathan | Forum Activity | Posted: Wed, Aug 18 2021 6:28 AM

Hi all,

I installed logos on a new computer, while downloading the resources it crashes to desktop, the logs (attached) show the following:

Error ID: 3722
Error detail: FormatException: The string 'bible+lxx2.40.1.1-41.16.25' has an invalid format

Same thing happens when trying to open Logos holding control. Straight after signing in it CTD again.

Any help would be greatly appreciated.

Posts 2
Dean Chao | Forum Activity | Replied: Wed, Aug 18 2021 10:53 AM

contacted support about the same issue. they said there were a number of reports this morning and they are all hands on deck working on a solution

Posts 7
Nathan | Forum Activity | Replied: Wed, Aug 18 2021 12:04 PM

Thank you

Posts 3
Jacob Booth | Forum Activity | Replied: Thu, Aug 19 2021 9:58 AM

Hello folks!

Sorry you are experiencing this issue. There was a known issue with a file that is causing this crash, and can be easily fixed by deleting the file, and opening Logos. The instructions below should get you back up and running:

Windows

1. Quit Logos.
2. Enter “Win+R” into the search box in the task bar.
3. Type %localappdata% Into the Open box and press OK.
4. Open Logos > Data > Random folder > ResourceManager > Resources.
5. Delete CSGLXXDA.lbsclv.
6. Restart Logos with logging enabled (1)

macOS

1. Quit Logos.
2. Open Finder.
3. Press CMD+Shift+G
4. Type ~/Library/Application Support/Logos4
5. Click Go.
6. Open Data > Random folder > ResourceManager > Resources.
7. Delete CSGLXXDA.lbsclv.
8. Restart Logos with logging enabled (1)

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