Notice: Crash post resource update

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Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Posted: Thu, Aug 19 2021 10:13 AM

An update to a resource has caused a crash on launch in Logos/Verbum for those who have received the update. We have since updated the file with a version that will not cause a crash.

Verifying that one is crashing as a result of this file requires inspecting the logs. Click here to learn how to enable logging. Once the application has crashed with logging enabled open the Logos.log/Verbum.log file and towards the end you will see a section that looks similar to the sections below immediately above a section that has been indented.


Windows

2021-08-17 18:49:31.9075 ERROR 13 ApplicationUtility | Unhandled exception in async work System.FormatException: The string 'bible+lxx2.40.1.1-41.16.25' has an invalid format.

macOS

2021-08-18 11:15:33.5128 ERROR 18 ApplicationUtility | Unhandled exception in async work System.FormatException: The string 'bible+lxx2.40.1.1-41.16.25' has an invalid format.

Those that have received the version of the resource that causes this particular crash will need to delete it and allow Logos/Verbum to download a new one. Below are instructions for doing so:

Windows

1. Quit Logos.
2. Enter “Windows key + R” into the search box from the task bar.
3. Type %localappdata% Into the Open box and click OK.
4. Open Logos > Data > Random folder > ResourceManager > Resources.
5. Delete CSGLXXDA.lbsclv.
6. Restart Logos with logging enabled.

macOS

1. Quit Logos.
2. Open Finder.
3. Press CMD+Shift+G
4. Type ~/Library/Application Support/Logos4
5. Click Go.
6. Open Data > Random folder > ResourceManager > Resources.
7. Delete CSGLXXDA.lbsclv.
8. Restart Logos with logging enabled.

 

Posts 5921
SineNomine | Forum Activity | Replied: Thu, Aug 19 2021 11:36 AM

Thomas Ball:
An update to a resource....

Which resource?

Please use descriptive thread titles to attract helpful posts & not waste others' time. Thanks!

Posts 1517
Kiyah | Forum Activity | Replied: Thu, Aug 19 2021 12:24 PM

SineNomine:

Thomas Ball:
An update to a resource....

Which resource?

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Posts 494
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Fri, Aug 20 2021 4:37 PM

This crash has been resolved in 9.7 SR-1

Users who are experiencing the crash at startup will need to install the update from www.logos.com/install

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

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