BUG: ESV bible doesn't work in Web App

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mike | Forum Activity | Posted: Sun, Sep 12 2021 9:51 PM

Whenever I tried to open ESV bible, I'm given this. Been 2 weeks I think. 

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MJ. Smith | Forum Activity | Replied: Sun, Sep 12 2021 11:14 PM

I'm not sure what you want as you have given us no evidence that you own it and I have no trouble with it in the web app:

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1985
mike | Forum Activity | Replied: Sun, Sep 12 2021 11:47 PM

MJ. Smith:

I'm not sure what you want as you have given us no evidence that you own it and I have no trouble with it in the web app:

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Mike Binks | Forum Activity | Replied: Mon, Sep 13 2021 12:42 AM

Hi Mike

I guess that when you click on the blue 'Open in Logos' you get the response posted in your first message?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 1985
mike | Forum Activity | Replied: Mon, Sep 13 2021 1:50 AM

Mike Binks:

Hi Mike

I guess that when you click on the blue 'Open in Logos' you get the response posted in your first message?

Hmm... I haven't tested that because I'm not home at the moment.

The first post is when tried to open ESV bible in Web App, not in Logos Software. But I would assume if I click on "open in Logos" it would definitely open the esv bible in logos software with no problem...but I couldn't confirm that right now. But I'm sure that's what would happen. 

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NB.Mick | Forum Activity | Replied: Mon, Sep 13 2021 2:26 AM

mike:
But I would assume if I click on "open in Logos" it would definitely open the esv bible in logos software with no problem...but I couldn't confirm that right now. But I'm sure that's what would happen. 

Mike's point is (or at least, I assume) that when you click that button, it first opens the resource in the Web App (with an URL like https://app.logos.com/books/LLS%3A1.0.710/references/bible%2Besv.16.10.34 ), then it opens the desktop software to the same location in the same resource - at least that's what happening on my machine, using the Chrome browser on Windows 10. Therefore it would be interesting to see what happens, coming from the store page which "knows" your identity - and even what passage you looked at lately - and that you own the license, and exactly which resource.

Running Logos 9 latest (beta) version on Win 10

Posts 1985
mike | Forum Activity | Replied: Mon, Sep 13 2021 5:20 AM

NB.Mick:

mike:
But I would assume if I click on "open in Logos" it would definitely open the esv bible in logos software with no problem...but I couldn't confirm that right now. But I'm sure that's what would happen. 

Mike's point is (or at least, I assume) that when you click that button, it first opens the resource in the Web App (with an URL like https://app.logos.com/books/LLS%3A1.0.710/references/bible%2Besv.16.10.34 ), then it opens the desktop software to the same location in the same resource - at least that's what happening on my machine, using the Chrome browser on Windows 10. Therefore it would be interesting to see what happens, coming from the store page which "knows" your identity - and even what passage you looked at lately - and that you own the license, and exactly which resource.

It takes me back to post #1

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NB.Mick | Forum Activity | Replied: Mon, Sep 13 2021 5:48 AM

mike:
It takes me back to post #1

Does it try to open the Logos desktop program?

Running Logos 9 latest (beta) version on Win 10

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Mike Binks | Forum Activity | Replied: Mon, Sep 13 2021 9:34 AM

mike:
It takes me back to post #1

When I find the resource in the store and click on 'Open in Logos' it opens in both the Web App and the Desktop App.

If the resource is not opening the Desktop App when you click on 'Open in Logos'. The next step is to very carefully check that you have the right log-in details applied and that you are not using one set of credentials for the Web App and another for the Desktop App.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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Ronald Quick | Forum Activity | Replied: Mon, Sep 13 2021 9:42 AM

This happened to me last Friday.  It was fixed when I clicked on a small popup that appeared in the lower right corner to refresh the app.  

See this thread:

https://community.logos.com/forums/p/202806/1179369.aspx#1179369 

Posts 1985
mike | Forum Activity | Replied: Mon, Sep 13 2021 9:13 PM

This what I always thought, because these guys love to update the Web App at nights. But no... refreshing the page doesn't change anything. Weird. 

Posts 1985
mike | Forum Activity | Replied: Mon, Sep 13 2021 9:18 PM

Mike Binks:

mike:
It takes me back to post #1

When I find the resource in the store and click on 'Open in Logos' it opens in both the Web App and the Desktop App.

If the resource is not opening the Desktop App when you click on 'Open in Logos'. The next step is to very carefully check that you have the right log-in details applied and that you are not using one set of credentials for the Web App and another for the Desktop App.

It opened in Logos Software, not in Web App. 

I'm not getting your "one set of credentials" .... I only have 1 login. 

edit: to add

ESV bible doesn't appear in my library in Web App, but it does appear in the library STORE Web App.

And again, I do own ESV bible.

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Kamira Rea | Forum Activity | Replied: Tue, Sep 14 2021 3:16 PM

mike:

ESV bible doesn't appear in my library in Web App, but it does appear in the library STORE Web App.

And again, I do own ESV bible.

Mike, thanks for your report, we are investigating this issue. In the meantime we were able to fix the issue for your account. You should now have access to the ESV. 

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