Can't log on to Feedbear

I got logged out of Feedbear and can't log back in again. I've always used my email address to log in. Same email address that I use for Logos/Faithlife.

This is what I get when I try to log in:

I click on "Log in with password" since I already have a password, and enter it (correctly) and get thrown back to the main screen, not logged in.

I try resetting my password. Same deal.

I try using the "Email log in link" button instead, and I get an email looking like this (I've blurred out my email address):

I click on the button or use the URL and it throws me back to the login screen, not logged in.

I'm exasperated. I don't want to use some other method to log in (e.g., Facebook or Google), because it won't know I'm the same person as the one who logged in with my email address, which is a special one I do not use for FB or Google, only for Logos/Faithlife. So it won't show me all my suggestions that I posted or voted on.

Ugh.

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Comments

MJ. Smith

Have you tried feedback.faithlife.com as the site? That is quickest route for me and it bypasses the password (or did the last time I logged on).

Bradley Grainger (Logos)

As you probably know, we don't run the Feedback site; it's operated by FeedBear.

I could submit a support request for you, but it might be more efficient for you to contact them directly (since I don't know what email address you're using): support@feedbear.com

Rosie Perera

https://community.logos.com/discussion/comment/1180785#Comment_1180785

Have you tried feedback.faithlife.com as the site? That is quickest route for me and it bypasses the password (or did the last time I logged on).

Yes, that's the one I always use. It didn't bypass the password for me yesterday.

As you probably know, we don't run the Feedback site; it's operated by FeedBear.

I could submit a support request for you, but it might be more efficient for you to contact them directly (since I don't know what email address you're using): support@feedbear.com

Yes, I realized that after posting here and submitted a support request on their main site. I got a response today apologizing for the inconvenience and saying they had fixed the problem, which they indeed had.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/1180789#Comment_1180789

I reported the same thing to them last night. This is at least the second time this has happened.

Rosie Perera

https://community.logos.com/discussion/comment/1180805#Comment_1180805

I reported the same thing to them last night. This is at least the second time this has happened.

[:(]

At least they seem to be responsive when we report it. I hope they figure out what's causing it and stop that from happening in the future.