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This post has 13 Replies | 2 Followers

Posts 8
Chuck | Forum Activity | Posted: Fri, Nov 5 2021 11:23 AM


I downloaded and tried to install the application on two machines and the attached screenshot is all it does? I let it sit overnight before capturing the picture. Any suggestions? How do you open a ticket?

Posts 833
Kevin | Forum Activity | Replied: Fri, Nov 5 2021 12:06 PM

Have you blocked outgoing connections in Windows Firewall (or alternative)?

Posts 8
Chuck | Forum Activity | Replied: Fri, Nov 5 2021 1:52 PM

No firewall here, and it does it here at the church and at home so I don't think it's the router.

Posts 8
Chuck | Forum Activity | Replied: Fri, Nov 5 2021 2:31 PM

No, I don't have any firewall running on my PC's. And it can't be router issues since it happens at the church and at home.

Posts 27860
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 5 2021 2:42 PM

Welcome Chuck

Try these Setup fixes,  Otherwise, you should contact Customer service  via  Chat in the Support menu at https://www.logos.com/

Dave
===

Windows 11 & Android 8

Posts 8
Chuck | Forum Activity | Replied: Fri, Nov 5 2021 6:06 PM

Any idea why they'd use windows update to install their software? I can tell you it's disabled on all my machines with the exception of security updates and I'd like to keep them that way. I like to keep my machines running the way I want them and windows updates seems to change my settings back to what they want.

Also, this BITS thing, that's probably one of the services I have disabled. Again, is there a place I can just download the software like a a normal piece of software. I prefer keeping my system customized the way I have it and have never had any trouble installing any software until this time.

Posts 8
Chuck | Forum Activity | Replied: Sat, Nov 6 2021 9:34 AM

Just checking to see if this means anything to anybody?

Posts 30488
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Nov 6 2021 9:35 AM

Chuck:
is there a place I can just download the software like a a normal piece of software

I am not a windows user, but if you don't like how FL installs your app, perhaps you should stick to the web app: app.logos.com 

macOS, iOS & iPadOS | Logs |  Install

Posts 19594
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Nov 6 2021 12:11 PM

Chuck:
Any idea why they'd use windows update to install their software?

Welcome Big Smile

Logos & Verbum software setup use the Windows Installer for required prerequisites: e.g. .NET Framework

Logos Help Center (LHC) includes 

Chuck:
Again, is there a place I can just download the software like a a normal piece of software.

Not published by Faithlife Corporation (as prerequisites can change with each release so setup is published with installation manifest).

Keep Smiling Smile

Posts 19594
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Nov 6 2021 12:24 PM

Chuck:
I can tell you it's disabled on all my machines with the exception of security updates and I'd like to keep them that way.

An idea is manually updating Logos (& Verbum) when have machine configured for downloading & installing Windows security updates.

Logos installer => https://www.logos.com/install (current licensed stable release: setup includes installation manifest)

Verbum installer => https://verbum.com/install (current licensed stable release: setup includes installation manifest)

Logos & Verbum command: Set Update Channel to Manual disables automatic software updating (Manual channel does not exist so cannot find any new updates).

Keep Smiling Smile

Posts 8
Chuck | Forum Activity | Replied: Sat, Nov 6 2021 1:58 PM

Verbum does the same as Logos, it just sits and won't install.

I don't know what you mean by set the channel to manual, but it'd be glad to give it a try.

As I understand it, my Wordseach that I've used for years will keep running on all my computers until one of my drives crashes or I get a new machine. I'll just have to remember to install Logos BEFORE I disable all the extra windows stuff like the store, updates etc...

Posts 6004
DIsciple II | Forum Activity | Replied: Sat, Nov 6 2021 2:59 PM

Set update to manual won’t help you install Logos, it will only prevent it from updating once you have it installed. And if you do this at some point you at some point in time you will have issues with buying new resources as they will be built to work on an updated version of Logos.

Verbum will do the same as Logos. They are essentially the same program with some interface and functional difference. 

As outlined above if you don’t want to allow Logos install the required  prerequisites then the web app is an alternative solution for you. The link is:

app.logos.com 

Chuck:

Verbum does the same as Logos, it just sits and won't install.

I don't know what you mean by set the channel to manual, but it'd be glad to give it a try.

As I understand it, my Wordseach that I've used for years will keep running on all my computers until one of my drives crashes or I get a new machine. I'll just have to remember to install Logos BEFORE I disable all the extra windows stuff like the store, updates etc...

Posts 9181
LogosEmployee

Chuck:
Also, this BITS thing, that's probably one of the services I have disabled.

BITS is a standard component of Windows that is made available for applications (including Logos) to use: https://docs.microsoft.com/en-us/windows/win32/bits/background-intelligent-transfer-service-portal

Instead of writing our own downloading code, we depend on built-in OS functionality. BITS is required in order to install Logos. If you disable standard services that Logos requires, it won't work.

Posts 8
Chuck | Forum Activity | Replied: Sun, Nov 7 2021 5:50 PM

Perhaps I worded it wrong and said I disabled something that isn't disabled but I have many, many, many applications on all my computers as I do video editing etc... But never had trouble like this with a "downloading install" to include Adobe which also uses some kind of downloading to install.

I just wished you had a .exe file I could download and install that would let me know if prerequisites are missing prior to installing. Thats what most applications do. This is the first Ive seen of an application that just sits and does nothing (no error, clue, hint, or anything, it just sits and does nothing). Sure appreciate the support I'm getting from Logos. We're off to a great relationship.

PS...  There's an error screen shot in post 7 that says I must have BITS running. It just doesn't download whatever you have at https://downloads.logoscdn.com/LBS9/Installer/9.8.0.0010/Logos4WebScript.lbxdat

I have no firewall, and no other application has problems with outgoing connections. And it's happening on 3 of my machines.

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