Highlighting-Can't apply highlight from context menu

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Posts 126
Bill | Forum Activity | Posted: Fri, Nov 19 2021 3:26 PM

Hi everybody

I thought this was discussed in these forums but I can't find it.

Please help me figure this out.

  • I select text in any resource and the little menu pops up to apply last used highlights,
  • I tried selecting any of the choices but nothing happens. No highlighted text, no highlight note doc, nothing.
  • When I click the three dots in that little menu to open the context menu and select add highlight on the right nothing happens again.
  • If I open the highlight tool and manually apply the highlight from there it works.

This only started in the last couple of days IIRC.

Windows 11

Logos version 9.9

Thank you

Posts 27857
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 19 2021 5:06 PM

Bill:

  • I tried selecting any of the choices but nothing happens. No highlighted text, no highlight note doc, nothing.
  • When I click the three dots in that little menu to open the context menu and select add highlight on the right nothing happens again.

You get a choice of 5 highlighting styles, similar to the choices in the "little" menu (there is no "add highlight"). When you hover over an icon it should tell you what the style is:

Image

Is this what you see?

When you click the icon, that style should be applied to the selected text.

Dave
===

Windows 11 & Android 8

Posts 126
Bill | Forum Activity | Replied: Fri, Nov 19 2021 5:36 PM

Dave Hooton:

Is this what you see?

When you click the icon, that style should be applied to the selected text.

Thank you Dave. Yes, that is what I see and click on, but it does nothing.

I just retried applying a highlight directly from the highlight tool itself but it no longer works either.

Could this be a Windows 11 thing?

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Nov 19 2021 7:10 PM

Bill:

Yes, that is what I see and click on, but it does nothing.

I just retried applying a highlight directly from the highlight tool itself but it no longer works either.

Did you verify that the visual filter for the associated document is turned on? If not, you are creating the highlights but have them set to invisible. 

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Posts 126
Bill | Forum Activity | Replied: Sat, Nov 20 2021 4:38 AM

JT (alabama24):
Did you verify that the visual filter for the associated document is turned on? If not, you are creating the highlights but have them set to invisible. 

Thanks for the reminder JT. I can confirm that the visual filter is turned on and the problem persists.

Update.

Thank you everyone for trying to help.

I contacted support and discovered that all of my most used custom highlight pallets were corrupted somehow.

  • Only custom pallets were affected, Logos pallets were not affected
  • I had to create new custom pallets
  • Moved my custom styles from the old pallets to the new ones
  • Moving the styles did not affect the highlights where they were applied to originally
  • Everything is back to normal

Hopefully this helps anyone else who runs into this issue

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