Cannot Scroll Down in Settings Menu IOS Mobile App

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Liam | Forum Activity | Posted: Wed, Nov 24 2021 12:55 PM

Lately I’ve noticed that I’m unable to scroll all the way down when in the three dots settings menu within the IOS app. Because of this, I’m unable to change things like the Bible Text Only settings. The lowest available option is ’book info.’ See the pic below. Is anyone else having this problem? 

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MJ. Smith | Forum Activity | Replied: Sat, Nov 27 2021 5:12 PM

weekly bump in order to encourage a response 9

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Nov 29 2021 10:27 AM

Liam,  we have not been able to reproduce this.

Please send us your logs:
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.

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Liam | Forum Activity | Replied: Wed, Dec 1 2021 3:14 AM

Thanks MJ

Thanks Joe


Still having the issue. It only occurres when I open the 3 dot menu when already in a open Bible. It doesn’t happen if I’m in a reading plan reading that same Bible. 

Looks like I’m having issues sending it. I hit the blue arrow to send, and the arrow fades to gray for a second and then turns back to blue and the message remains on the screen. I’m not sure it was sent. Let me know if you got it. 

Also - I’m not sure if this is relevant but I’m on an iPhone 8+

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PL | Forum Activity | Replied: Wed, Dec 1 2021 5:57 AM

Hi Liam,

I'm on iPhone X and the 3-dots drop-down menu allows for vertical scrolling. If I swipe up on that drop-down menu, the last option (View Settings) can be accessed.

Are you not able to scroll the drop-down menu?

PL

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Levi Durfey | Forum Activity | Replied: Wed, Dec 1 2021 6:27 AM

Liam:
I’m unable to scroll all the way down when in the three dots settings menu within the IOS app. Because of this, I’m unable to change things like the Bible Text Only settings

I am seeing the same thing on an iPhone 7+. I am also unable to scroll to the bottom in portrait orientation. However, as a workaround, I can scroll if I turn the phone to landscape orientation.

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 1 2021 7:23 AM

Perhaps this is a "plus" model issue only? 

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Levi Durfey | Forum Activity | Replied: Thu, Dec 2 2021 6:19 AM

JT (alabama24):

Perhaps this is a "plus" model issue only? 

That's what I'm wondering...the iPhone 6, 7, and 8 plus all had screens that were 1920-by-1080-pixel resolution (401 ppi). Later iPhones have a taller screen aspect ratio, which would explain why the menu is cut off on the bottom.

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