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Posts 49
Mac | Forum Activity | Posted: Thu, Dec 2 2021 10:09 PM

Hi All, 

I recently upgraded to windows 11 and found that when I mouseover some images e.g. commentary lines on passage search, the image will be distorted. It does not happen on the list of books section. 

I have posted a screen shot. It is quite annoying. I have changed different graphic setting and no difference. 

Anyone experiencing same problem? 

Thanks.

Mac

Posts 35556
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Dec 2 2021 11:04 PM

are you reporting this for the Logos 9 forum? if so, ask that it be moved there. Or is this on some mobile device? On a Windows 11 PC Logos 9 I have not had this problem. Are all your drivers up to date?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 49
Mac | Forum Activity | Replied: Fri, Dec 3 2021 1:09 PM

Hi MJ

It is a Windows 11 PC desktop with logos 9. I am not sure why this happens. All drivers up to date. I just want to report this to see if anyone has any idea. It happens after I upgraded to Windows 11 but not sure if it is a bug or just my setttings.

Thanks

Mac

Posts 27853
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Dec 3 2021 1:25 PM

My native Win 11 laptop does not do that. What scaling have you set in Program Settings? What is your monitor scaling?

Dave
===

Windows 11 & Android 8

Posts 49
Mac | Forum Activity | Replied: Fri, Dec 3 2021 1:47 PM

Hi Dave

Both 100% scaling. (recommended setting).

Mac

Posts 1152
EastTN | Forum Activity | Replied: Sat, Dec 4 2021 12:12 PM

I don't know if it's related, but I'm having a similar problem with the Factbook. I'm running Windows 10 Pro on an AMD Ryzen 7 5800X desktop with an NVIDIA RTX 3070 graphics card. I'm using Logos 9.9.0.0016.  So far the factbook and the guides are the only resources that I've noticed the problem with, so it's annoying but not a showstopper. The RTX 3070 is a relatively recent card, so I guess it could be a driver bug. I am up to date on the video driver, though.

Posts 38
Peter Ryan | Forum Activity | Replied: Mon, Dec 6 2021 1:26 AM

(Sorry accidental double post)

Posts 38
Peter Ryan | Forum Activity | Replied: Mon, Dec 6 2021 1:35 AM

Similar problems here for the last few point releases. Affecting both my desktop (RTX 3080 on 1440p widescreen) and laptop (GTX1660Ti on both 1080p internal and 4k external display). Both on latest drivers and latest Win10, Logos 9.9SR-1. Happening for the last several Logos point updates.

It's worst for me in Notes - the zoom level changes unpredictably on hover or selection, this often prevents dialog boxes being usable (and buttons don't 'press' when clicked) 

Icons get corrupted too in pinned favourites (at the top) and in pane headers.

Posts 3894
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 13 2021 2:29 PM

Mac:

Hi All, 

I recently upgraded to windows 11 and found that when I mouseover some images e.g. commentary lines on passage search, the image will be distorted. It does not happen on the list of books section. 

I have posted a screen shot. It is quite annoying. I have changed different graphic setting and no difference. 

Anyone experiencing same problem? 

Thanks.

Mac

Mac,

I've not been able to reproduce this. Can you include any Program Scaling, Content Scaling, and OS scaling? What is your screen resolution and also are you on any secondary display?

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Dec 14 2021 9:29 AM

We have a support article that either describes similar behavior mentioned in this thread, or the same. https://support.logos.com/hc/en-us/articles/4412237977485-Text-Appears-Stretched

 

Posts 38
Peter Ryan | Forum Activity | Replied: Tue, Dec 14 2021 11:45 AM

Thanks, that's a helpful workaround. 

Posts 1152
EastTN | Forum Activity | Replied: Tue, Dec 14 2021 4:24 PM

Thomas Ball:

We have a support article that either describes similar behavior mentioned in this thread, or the same. https://support.logos.com/hc/en-us/articles/4412237977485-Text-Appears-Stretched

Based on a very quick test, that seems to have worked for me.  I find it baffling that an audio library would affect display rendering, but doing some online research it appears that there's a well known incompatibility between it and at least some NVIDIA drivers.

Anyway, thanks for the help.

Posts 1
Robert Haynes | Forum Activity | Replied: Thu, Dec 16 2021 6:17 PM

Use this link:

https://support.logos.com/hc/en-us/articles/4412237977485-Text-Appears-Stretched

Posts 1
CC | Forum Activity | Replied: Mon, Jan 3 2022 3:41 PM

Thankyou

Confirming that disabling the Nahimic Service worked on this system.

System Specs:

- Dell G7 Laptop

- Windows 11 Home

- OS Build 22000.376

- Nvidia GeForce RTX 2060
- Nvidia GeForce Game Ready Driver version 497.29

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