BUG: Logos Crashes Upon Closing Video Course After Viewing Fullscreen

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Posts 81
John R. Gentry | Forum Activity | Posted: Thu, Dec 9 2021 6:25 AM

Hi, I'm on a Macbook Air (M1). Several times in the last couple days when I go to close a tab containing the videos from a video course, Logos immediately crashes. This has happened with different courses and is not limited to a single course / resource. When logging the error (logs below), I discovered that simply opening the video course and then closing did not reproduce the error (at least not this time). But when I maximized / fullscreened (is that a verb?) the course, unmaximized / unfullscreened, and then clicked on the 'x' to close the tab with the video course, Logos immediately crashed. Here are the logs.

0257.LogosLogs.johngentry.20211209-091728.zip

Have a great day and God bless!

John

Posts 35603
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, Dec 11 2021 4:44 PM

Weekly bump for attention 13

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 3899
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 13 2021 10:17 AM

Hi John,

We do have a case open for this crash. Thanks for reporting it.

Posts 5048
Mattillo | Forum Activity | Replied: Thu, Jan 20 2022 6:17 AM

Philana R. Crouch:

Hi John,

We do have a case open for this crash. Thanks for reporting it.

Philana

I'm having a similar issue. Posted here: https://community.logos.com/forums/t/205186.aspx 

Posts 5870
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Jan 20 2022 8:37 AM

Thank you Philana this thread has saved me starting a new one.

Please will you find the guy wandering about with the 'open case' and tell him to 'zip it' in all senses and with all haste?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 495
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Fri, Mar 18 2022 4:31 PM

This issue is fixed in version 9.12.

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

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