Notebooks and Resource Collections not syncing

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Chris Elford | Forum Activity | Posted: Sat, Dec 18 2021 5:57 PM

I've discovered that my notebooks and resource collections in Logos 9 that are on my desktop (Dell XPS 13 9360) (Logos 9.10.0.0017 Beta) are not properly syncing to my documents at documents.logos.com. For example I selected the "Preview" link from the info pane for one of my notebooks that was last updated today (Dec 18, 2021) and found that the document following that link on my documents at documents.logos.com is empty and it says it was last updated July 10, 2018. The info pane on the notebook says the document was created Dec 31, 2008.

Other documents are syncing. Some notebooks are only partially available on the web version of Logos.

Is there a setting I need to change or is there a way to reset what is on documents.logos.com and let everything resync? I tried Sync Now, Sync Check and Sync Repair (Logs attached) and don't seem to be able to identify what's wrong although there seems to be client and server mismatch issues (but I'm no expert at reading the logs :) ) 7367.Logos.zip
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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 20 2021 10:20 AM

Hi Chris,

Since this has been an issue for a longer period of time, I've asked our CS team to reach out to try to troubleshoot this issue.

Blessings,

Philana

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