BUG: Factbook keeps hanging while trying to retrieve info on Book of Psalms

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Michel Pauw | Forum Activity | Posted: Sun, Dec 26 2021 3:10 PM

Opening Factbook on Book of Psalms gives several issues: 

  • information doesn't load, as Logos keeps searching for it; 
  • some sections do load after collapsing and expanding the section again; 
  • Bible Book Guide and See Also aren't loading at all. 

Windows 10 - Logos 9.10 

Dell XPS 17 9700, W11, 32GB, 1TB SSD, NVIDIA GeForce RTX 2060 | L5+L9 Portfolio, TW

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MJ. Smith | Forum Activity | Replied: Sun, Dec 26 2021 3:38 PM

confirmed

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 3106
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Sun, Dec 26 2021 4:58 PM

We have a known issue that affects the Bible Book Guide section if you are running the latest version of the Bible Book Guide dataset. For now, I'd recommend keeping that section collapsed.

The See Also section might be related.

Andrew Batishko | Faithlife software developer

Posts 3106
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Fri, Jan 7 2022 7:47 AM

This should be fixed by a resource update that happened earlier this week. Please let us know if you still have problems.

Andrew Batishko | Faithlife software developer

Posts 1701
Kiyah | Forum Activity | Replied: Fri, Jan 7 2022 8:12 AM

Andrew Batishko:

This should be fixed by a resource update that happened earlier this week. Please let us know if you still have problems.

I'm still having the issue Andrew. The Bible Book Guide section is searching but not populating anything.

Posts 3106
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Fri, Jan 7 2022 8:15 AM

Kiyah:
I'm still having the issue Andrew. The Bible Book Guide section is searching but not populating anything.

Thanks. It looks like according to Kyle, my information was out of date. The full fix should ship on Jan 18th.

https://community.logos.com/forums/p/204727/1192211.aspx#1192211

Andrew Batishko | Faithlife software developer

Posts 1701
Kiyah | Forum Activity | Replied: Fri, Jan 7 2022 8:19 AM

Yes

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