Is There a BUG in the Bible Book Guide for the Book of Psalms?

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Sharon Hillam | Forum Activity | Posted: Tue, Dec 28 2021 8:35 AM

The Bible Book Guide section in Factbook does not populate for the Book of Psalms. All it does is show that it's "thinking" (working on it) even after several minutes (more than five).

Anyone else having this problem? If not, how do I reach tech support? I've not ever had to contact them.

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Mike Binks | Forum Activity | Replied: Tue, Dec 28 2021 9:40 AM

Sharon Hillam:
Anyone else having this problem?

Yep

Sharon Hillam:
If not, how do I reach tech support? I've not ever had to contact them

Have a look here.

tootle pip

Mike

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Andrew Batishko | Forum Activity | Replied: Tue, Dec 28 2021 10:00 AM

Sharon Hillam:
The Bible Book Guide section in Factbook does not populate for the Book of Psalms. All it does is show that it's "thinking" (working on it) even after several minutes (more than five).

This is a known problem caused by the latest version of the Bible Book Guide dataset. Unfortunately, no one is in the office at the moment to deal with the issue. We'll be taking a look at it next week.

Andrew Batishko | Faithlife software developer

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Sharon Hillam | Forum Activity | Replied: Tue, Dec 28 2021 11:59 AM

Mike Binks:
Have a look here.

Thanks, Mike! 

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Sharon Hillam | Forum Activity | Replied: Tue, Dec 28 2021 12:01 PM

Andrew Batishko:
This is a known problem caused by the latest version of the Bible Book Guide dataset. Unfortunately, no one is in the office at the moment to deal with the issue. We'll be taking a look at it next week.

Thanks, Andrew. I'm in no hurry; just wanted to make sure it wasn't just with my system.

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Andrew Batishko | Forum Activity | Replied: Fri, Jan 7 2022 7:47 AM

This should be fixed by a resource update that happened earlier this week. Please let us know if you still have problems.

Andrew Batishko | Faithlife software developer

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Kyle G. Anderson | Forum Activity | Replied: Fri, Jan 7 2022 8:03 AM

Sharon,

the update got bumped to January 18th. It affects the following books:

Joshua

Psalms

Song of Songs

Ezekiel

Romans

Galatians

1 Thessalonians

Titus

Posts 167
Sharon Hillam | Forum Activity | Replied: Fri, Jan 7 2022 8:32 AM

Kyle G. Anderson:
the update got bumped to January 18th.

Thanks for letting me know because the last data update a few days ago didn't fix it. Have a great day!

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