Date inaccurate on web app, but accurate on desktop?

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Posts 28
Maria Brown | Forum Activity | Posted: Sat, Jan 1 2022 5:42 PM

Hello, 

Where I am (East Coast, USA) it's Jan 1, Saturday evening. 

In the 1st snapshot below, which is my desktop app, this is being displayed accurately, listing "Jan 1" on two devotional cards and listing Sunday as tomorrow on my sermon builder card for tomorrow's lesson.

In the 2nd snapshot, which is my web app homepage, both devotional cards list "Jan 2" instead of "Jan 1". But, the sermon card is still accurate (it lists the lesson I'll be teaching tomorrow, which will be Sunday).

It feels like my logos web page thinks I'm in Europe, but I've double checked my web browser's time and date (Chrome, it's accurate), as well as my computer settings. I've also synced both apps (web and desktop), shut both apps down, and restarted. I'm not sure what else to check?

Thank you for any ideas in advance!!  -  Maria  :)

Posts 28
Maria Brown | Forum Activity | Replied: Sat, Jan 1 2022 5:44 PM

I'm sorry...my snapshots didn't post, and won't post; I'm not sure why. 

Posts 28
Maria Brown | Forum Activity | Replied: Sat, Jan 1 2022 5:47 PM

Posts 28
Maria Brown | Forum Activity | Replied: Sat, Jan 1 2022 5:48 PM

Posts 28
Maria Brown | Forum Activity | Replied: Sat, Jan 1 2022 5:49 PM

Posts 5712
SineNomine | Forum Activity | Replied: Sat, Jan 1 2022 6:10 PM

Just checked the web app myself. This appears to be a BUG / design flaw. The web app is apparently ignoring all possible time zone indicators in favour of GMT.

“Whoever looks upon the Crucified One sees what love is.” — Joseph Cardinal Ratzinger

Posts 5651
Forum MVP
Mike Binks | Forum Activity | Replied: Sun, Jan 2 2022 12:34 AM

SineNomine:

Just checked the web app myself. This appears to be a BUG / design flaw. The web app is apparently ignoring all possible time zone indicators in favour of GMT.

Seems to be working fine here.

Here is Corby Northamptonshire.  ;-)

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 28
Maria Brown | Forum Activity | Replied: Sun, Jan 2 2022 4:39 PM

This problem is holding consistent through today (Jan 2) - again, the my web app is hours ahead, while my desktop app is accurate.

SineNomine, thanks for your thoughts. That sounds logical to me. 

Mike, I couldn't help but go look up Corby Northamptonshire after your comment!  Big Smile

Posts 28
Maria Brown | Forum Activity | Replied: Wed, Jan 12 2022 5:29 PM

This issue is still continuing. 

I wonder if anyone else is having this problem?

Or, where I go on the Logos site to report it?

Maria  Brown

Posts 5651
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Jan 13 2022 12:47 AM

Maria Brown:

This issue is still continuing. 

I wonder if anyone else is having this problem?

Or, where I go on the Logos site to report it?

Maria  Brown

As this isn't attracting a lot of 'me too' responses I would give customer support a ring.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 19
LogosEmployee
Kamira Rea | Forum Activity | Replied: Thu, Jan 13 2022 8:52 AM

Maria Brown:

Or, where I go on the Logos site to report it?

Maria  Brown

Maria, I'll take a look and see if I can reproduce the issue and report back. 

Posts 28
Maria Brown | Forum Activity | Replied: Thu, Jan 13 2022 10:14 AM

Thank you, Kamira.

And, thank you, Mike.

Maria  :)

Posts 5712
SineNomine | Forum Activity | Replied: Fri, Jan 14 2022 4:33 PM

Mike Binks:
As this isn't attracting a lot of 'me too' responses

But also no "not me" responses.

The bug continues on both the Logos and Verbum web apps.

“Whoever looks upon the Crucified One sees what love is.” — Joseph Cardinal Ratzinger

Posts 5651
Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Jan 15 2022 1:28 AM

SineNomine:

Mike Binks:
As this isn't attracting a lot of 'me too' responses

But also no "not me" responses.

The bug continues on both the Logos and Verbum web apps.

Ah huh, those 'me too' posts help establish whether a bug is individual system, individual platform, or, in this case, individual browser based.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 5712
SineNomine | Forum Activity | Replied: Yesterday 10:49 AM

Mike Binks:

SineNomine:

Mike Binks:
As this isn't attracting a lot of 'me too' responses

But also no "not me" responses.

The bug continues on both the Logos and Verbum web apps.

Ah huh, those 'me too' posts help establish whether a bug is individual system, individual platform, or, in this case, individual browser based.

The non-existent "not me" responses are still more helpful. Does anyone not have this problem?

“Whoever looks upon the Crucified One sees what love is.” — Joseph Cardinal Ratzinger

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