Still cannot scroll unless I place my finger on text instead of white area of tablet screen

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John Duffy | Forum Activity | Posted: Wed, Jan 12 2022 9:06 AM

I mentioned this a few years ago, but it is still a problem. If I attempt to scroll on the mobile app (Android on Samsung Tablet), nothing happens if I happen to initially place my finger where the screen is white. However, if I place my finger on text, it scrolls ok. This occasionally causes frustration when I forget this workaround, resulting in the assumption that the app has frozen, etc. Can this please be looked at? Thanks

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 12 2022 10:52 AM

Can you provide a screenshot to clarify? Where is the whitespace? 

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Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Jan 12 2022 1:10 PM

John,

I am sorry to hear that you are having this difficulty.  

Please confirm what version of the Logos app you are using.  Tap on the Settings icon (icon looks like a gear, in the lower right), then go to “App Info” > “Version” to confirm which version installed.

Please also confirm what version of Android you have on this device.  Open the settings app, go to "About Device" > Software Information > Android Version.  These instructions may not exactly match what you see on your device, but should be close enough.

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John Duffy | Forum Activity | Replied: Thu, Jan 13 2022 12:50 AM

JT (alabama24):

Can you provide a screenshot to clarify? Where is the whitespace? 

Hi JT. Thanks for replying. Whitespace is anywhere in between the written text. Some books, especially Bible study books, have lots of white space around the text (for which the problem is often experienced when in an actual Bible study with people).

Joe McCune (Faithlife):

Please confirm what version of the Logos app you are using.  Tap on the Settings icon (icon looks like a gear, in the lower right), then go to “App Info” > “Version” to confirm which version installed.

Please also confirm what version of Android you have on this device.  Open the settings app, go to "About Device" > Software Information > Android Version.  These instructions may not exactly match what you see on your device, but should be close enough.

Hi Joe. Thanks for replying. In the Help section the app version is 9.9.1. The Android software version is 7.0 on a Samsung tablet which is about four years old.

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Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jan 13 2022 8:09 AM

John Duffy:

Hi Joe. Thanks for replying. In the Help section the app version is 9.9.1. The Android software version is 7.0 on a Samsung tablet which is about four years old.

Thanks for confirming this.

I am sorry, John, but the minimum version of Android required for our apps is 7.1.

If you are able to update this device to Android 7.1 or higher, please re-install our app.  If you are not able to update, you will find that this outdated version of our app will continue to lose functionality as time goes by.

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John Duffy | Forum Activity | Replied: Thu, Jan 13 2022 8:15 AM

Joe McCune (Faithlife):
I am sorry, John, but the minimum version of Android required for our apps is 7.1.

Hi Joe, Ok, if I use the Logos app on my phone (which I do much less frequently, due to the smaller screen size), which is Logos app version 9.10.0 running on Android version 12, the same problem occurs. Plus, this has been a problem for at least a year now, possibly two or three if I remember correctly. I tend to notice it any time I'm using Lifeguide Bible Studies in a small group, although not when scrolling a Bible.

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 13 2022 8:17 AM

Joe McCune (Faithlife):
the minimum version of Android required for our apps is 7.1.

It's good to point this out, but John mentioned that he's had this issue for "years." Are you able to verify the issue? 

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 13 2022 8:25 AM

John Duffy:
I tend to notice it any time I'm using Lifeguide Bible Studies

I have a few and tried one on my iPhone without issue. Can you name a specific title? I probably dont have it, but if I do I will check to see if it is a resource issue. 

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John Duffy | Forum Activity | Replied: Thu, Jan 13 2022 8:31 AM

This is the latest one I experienced a problem with:

Blankley, Ron. John’s Letters: Discovering Genuine Christianity: 12 Studies for Individuals or Groups: With Notes for Leaders. A LifeGuide Bible Study. Downers Grove, IL: IVP Connect: An Imprint of InterVarsity Press, 2002.

LLS:LFGD83JN1
2018-07-26T21:17:19Z
LFGD83JN1.logos4

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 13 2022 9:25 AM

Don't have it, sorry. Hopefully others will be able to confirm. If you see this issue in other resources, make sure to add those. I wonder if it is the text box areas of the resource. 

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John Duffy | Forum Activity | Replied: Thu, Jan 13 2022 2:36 PM

JT (alabama24):

I wonder if it is the text box areas of the resource. 

There are no visible text boxes in that resource on the Android app. All that can be seen is white space. But after I checked it on the desktop app, I see that there are text boxes. In the parts of those Lifebuilder/Lifeguide resources where the white space is not where 'text boxes' are on the desktop app, such as at the start of a chapter or study, it is possible to scroll on the white area of the screen.

If the problem is due to text boxes being present, maybe it might be helpful to provide some visual indication that those boxes are present, such as a light grey background within the box, or a visible black border on the box. Or, to allow the page to scroll even though there are text boxes, just like it scrolls when touching paragraph text. 

But I'll be more aware of the workaround for a while now.

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Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jan 13 2022 3:40 PM

John Duffy:

Hi Joe, Ok, if I use the Logos app on my phone (which I do much less frequently, due to the smaller screen size), which is Logos app version 9.10.0 running on Android version 12, the same problem occurs. 

John,

I am not able to duplicate this issue.  Could you please take a screencast on your Android 12 device and send it to customerservice@faithlife.com ?  You could either send us the actual file, or send us a link.  Instructions for taking a screencast in Android can be found here.

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John Duffy | Forum Activity | Replied: Thu, Jan 13 2022 3:58 PM

Joe McCune (Faithlife):

John Duffy:

Hi Joe, Ok, if I use the Logos app on my phone (which I do much less frequently, due to the smaller screen size), which is Logos app version 9.10.0 running on Android version 12, the same problem occurs. 

John,

I am not able to duplicate this issue.  Could you please take a screencast on your Android 12 device and send it to customerservice@faithlife.com ?  You could either send us the actual file, or send us a link.  Instructions for taking a screencast in Android can be found here.

Thanks Joe, screencast taken and email sent.

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 13 2022 8:53 PM

John Duffy:
maybe it might be helpful to provide some visual indication that those boxes are present, such as a light grey background within the box, or a visible black border on the box. Or, to allow the page to scroll even though there are text boxes, just like it scrolls when touching paragraph text. 

In the resource I checked, there were gray boxes. I don’t know if that is due to the version I’m using, the resource, or iOS. 

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John Duffy | Forum Activity | Replied: Fri, Jan 14 2022 12:58 AM

JT (alabama24):

In the resource I checked, there were gray boxes. I don’t know if that is due to the version I’m using, the resource, or iOS. 

I don't see grey boxes on my Android (12) phone, Android (7) tablet or Windows (latest version) desktop.

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John Duffy | Forum Activity | Replied: Fri, Jan 14 2022 1:09 AM

FYI

It was good of someone from support to look at this and get back to me. He verified that he can replicate the problem. He mentioned that it only occurs when trying to scroll by pressing on a text box.

Although it is not obvious at all that there is a text box, since the page just looks white like the margins, unless one knows in advance that it is there, he suggested that I press on paragraph text to scroll instead. He said it was only on this resource, although it is on the whole range of 139 resources in this range.

Basically, the suggestion is to live with it.

In the future, I'll just have to try to remember that there is a workaround of scrolling by pressing on the paragraph text. When I'm in the middle of a Bible study I hope I don't forget, and assume that the app has stalled, as I have so often done in the past.

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JT (alabama24) | Forum Activity | Replied: Fri, Jan 14 2022 8:34 AM

John Duffy:
He mentioned that it only occurs when trying to scroll by pressing on a text box.

If that is correct, I win the prize for guessing! Smile

John Duffy:
He said it was only on this resource, although it is on the whole range of 139 resources in this range.

Here is the resource I have and tried: 

Sterk, Andrea, and Peter Scazzero. 1999. Christian Disciplines: 12 Studies for Individuals or Groups. A LifeGuide Bible Study. Downers Grove, IL: IVP Connect: An Imprint of InterVarsity Press.

Here it is in the desktop app (with parchment background): 

Here it is in the web app: 

I don't have my iOS devices with me at present (shocking, I know). However, I do remember greater contrast than the web app. 

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John Duffy | Forum Activity | Replied: Fri, Jan 14 2022 8:42 AM

JT (alabama24):
If that is correct, I win the prize for guessing! Smile

Yes

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