Bug - Crash: In Print/Export, select different printer, click "Properties" - crash

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Posts 2004
Donnie Hale | Forum Activity | Posted: Thu, Jan 13 2022 6:12 PM

I'm getting a repeatable crash in Logos 9.9. (For why I'm not on Logos 9.10, see: https://community.logos.com/forums/t/205092.aspx.)

Steps to reproduce:

1. Click Print/Export on a resource (it's happening on multiple resources for me)

2. Select a (real) printer other than the default (real) printer that initially appears (it doesn't crash if I leave it on the default printer that initially appears)

3. Click the "Properties" link

Logos freezes for a couple of seconds and then crashes. It's happened half a dozen times for me tonight.

Logs attached - I see the crash and exception at the end of the file. Thanks,

Donnie Hale

1212.LogosError.log

4162.LogosCrash.txt

Posts 27860
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 14 2022 2:23 AM

Cannot reproduce, so it is connected with your printer. Try again after you upgrade to Logos 9.10.

Dave
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Windows 11 & Android 8

Posts 2004
Donnie Hale | Forum Activity | Replied: Fri, Jan 14 2022 9:20 AM

Dave Hooton:
Cannot reproduce, so it is connected with your printer. Try again after you upgrade to Logos 10.

OK - I upgraded to 9.10.0.0017, verified in the "About" screen.

I'm still getting the same crash via the repro steps I originally posted.

It is a somewhat newly-installed printer (~2 months). But it's working from any other app I use on my computer to print to it.

-Donnie

Posts 27860
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 14 2022 9:50 AM

Donnie Hale:

I'm still getting the same crash via the repro steps I originally posted.

It is a somewhat newly-installed printer (~2 months). But it's working from any other app I use on my computer to print to it.

Ensure you have the latest Printer driver (no need to update its features) from the manufacturer. If that fails you may have to Export and then Print.

Dave
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Windows 11 & Android 8

Posts 2004
Donnie Hale | Forum Activity | Replied: Sat, Jan 15 2022 11:18 AM

I really appreciate Dave's input. I'll likely have to export to a document then print that.

But could someone from Faithlife comment on the crash, in particular since the log file captures the stack trace.

Thanks much!

-Donnie Hale

Posts 2682
David Thomas | Forum Activity | Replied: Sat, Jan 15 2022 11:26 AM

Donnie Hale:

I'm still getting the same crash via the repro steps I originally posted.

It is a somewhat newly-installed printer (~2 months). But it's working from any other app I use on my computer to print to it.

Probably unrelated, but I had a similar problem when I upgraded to Win11. My local printer worked in all my other programs, but not in Logos (and Logos could print to a network printer, but not the local one). I refreshed the printer driver and now my local printer works in all programs (including L9)

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 2004
Donnie Hale | Forum Activity | Replied: Sat, Jan 15 2022 11:47 AM

David Thomas:
My local printer worked in all my other programs, but not in Logos (and Logos could print to a network printer, but not the local one). I refreshed the printer driver and now my local printer works in all programs (including L9)

Thanks for the reply.

As far as I can tell, I'm on the latest printer driver - I'm on the vendor's site looking at the date of the drivers / downloads.

My printer is "local" in the sense that the "port" is a Standard TCP/IP Port, configured locally. It's "network" in the sense that the print jobs are sent to the printer over tcp/ip.

I'm not sure what else I can do.

Thanks again,

Donnie

Posts 2004
Donnie Hale | Forum Activity | Replied: Thu, Jan 20 2022 5:07 PM

Anyone from Faithlife???

Posts 27860
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 21 2022 5:15 PM

Donnie Hale:
As far as I can tell, I'm on the latest printer driver - I'm on the vendor's site looking at the date of the drivers / downloads.

Did you compare it with the date of your driver? Download the latest one and try to install it.

Dave
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Windows 11 & Android 8

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