We are planning to migrate the forums to a new hosting provider on Tuesday, January 18th. The forums will be unavailable for the duration of the migration. No change in functionality is expected following the migration.
Please follow https://status.faithlife.com/incidents/h675pvlk30jj for updates.
Thanks for the heads up on this Bradley. We appreciate all you and your team do behind the scenes to keep the forums working well.
Yes, thank you. I subscribed to text updates. Thanks for that option.
Thanks Bradley
We are performing the final testing on this migration; so far, everything looks good.
Test for email updates.
👍😁👌
Hi Bradley,
Since the migration when I select "Post you have not read" I do not get unread posts from the Logos 9 Desktop forum. I have signed in and out to no avail.
Please advise.
Actually, none of the forum populate when selecting posts you have not read. Using Safari on MBP M1 pro with latest OS.
Please try it again now.
Since the migration when I select "Post you have not read" I do not get unread posts from the Logos 9 Desktop forum. I have signed in and out to no avail. Please try it again now.
Thanks Bradley,
I now get serveral forums but still missing Logos Desktop 9, General, Files... perhaps others but I use those most to reply to customer questions.
I logged in and out again.
I may not be understanding the problem correctly. Can you upload a screenshot that shows what page you're on and describe what information is "missing"?
I do not have this problem. Is it still affecting you?
Fixed!!!
Thanks Bradley.
Maybe spoke too soon. The general forum is not generating unread posts.
Agreed. But you do get unread thru its "Hide Topics ..." (under Sorting and Filtering).
But you do get unread thru its "Hide Topics ..." (under Sorting and Filtering).
Spoke too soon on that. It did not work just now.
What does "did not work" mean? Can you upload a screenshot (and give the full URL) so I can make sure I'm looking at the same thing?
https://community.logos.com/forums/77.aspx#options
.
It worked this time i.e. showed the unread topics.
It failed just now. It said there were none when there is a number of unread topics.
Worse than that, it now showed only the first unread topic.
Bump... this is still an issue. Please remedy.
Thanks
Bump, still waiting for a reply to this:
Sorry that request missed my attention. Here you go:
My unread posts:
Note no posts from Logos Desktop 9 or General. Here are those two forums with unread posts. I have this issue with both Safari and Chrome.
Let me know what else you require to work through this issue.
Thanks!!
In addition, when there is a post on the unread page if I go to that forum I find many additional posts that did not populate. The bottom line is that the Unread page is being very selective about which unread posts are shown. This began with the migration.
Just as another data point for Bradley, I think that since the migration I see the opposite issue as well: the forum software displaying a post as unread (maybe even down a bit after some "read" posts on the most recent list) and I definitely have read it. Maybe I can capture a screenshot, and I haven't thought of checking if this applies to only a small number of subforums or across the board.
from what I saw right now, one or two days old unread posts (while I had the list to zero earlier today) looks like posts e.g. from new users who had been kept in moderation over the weekend by the SW and were released this morning - so maybe not a bug in this direction.
This appears to be a time zone issue (introduced by the migration). In short, marking a forum as read would set the last-read-time to, say, 22:59 (which is UTC), while the current Pacific Time is only 14:59. All posts made between 14:59 and 22:59 (Pacific Time) would then be counted as already read.
Due to the age and complexity of the forums code, it's not trivial to fix this issue. We've applied a fix, but it may cause the "unread posts" page to load a little more slowly (due to calculating the time changes for PST and PDT separately). If it's too slow to be usable, we could ship a simpler fix that applies a constant eight-hour time zone offset; the likely downside of that fix would be inaccurate data once we transition to PDT in March.
If it's too slow to be usable, we could ship a simpler fix that applies a constant eight-hour time zone offset; the likely downside of that fix would be inaccurate data once we transition to PDT in March.
And totally inaccurate for any other time-zone unless you apply a different constant!
Unless you're stealing our web server and physically moving it to a different time zone, I think you'll be OK. [:)]
We've applied a fix, but it may cause the "unread posts" page to load a little more slowly
In effect it is not loading a little more slowly, it is not loading at all. Usually I'm becoming too impatient to wait and go elsewhere with the tab, or click another one. I those cases, when I come back to see whether it loaded, it typically has run into the "sorry there was an error" page.
If it's too slow to be usable, we could ship a simpler fix
Definitely. Why does it need to calculate times anyway? I think for me it's displaying Bellingham time always. Probably I could switch it to CET somewhere, but why? Let it run on your local zone all the time (or UTC - and I don't get there's so much calculating effort involved, it worked just fine prior to migration, just sayin')
Well, your fix fixed it for me ... fixed it so it always times out when I request the Unread option. I'd like another fix ...
And if it's not working, a screenshot or the URL is more helpful than just "it times out". (There are many Forums features I've never used so I'm not always certain what you're referring to.)
Thanks, much better!
For the first time since last evening, the unread function worked. Thank you.
Working for me too. Thanks Bradley!
Bradley,
Any chance that the migration added the ability to allow users to "hide" forums/sub-forums of no interest to them?
For myself, depending on the day I'd only keep somewhere around 10 - 12 active, which leaves a lot of content that I personally have no interest in viewing.
Allowing users to only view what they are interested in may increase activity for some of us.
The "migration" was simply replacing the database and web server that the forums run on.
It didn't change the forum software itself, which is rather old and doesn't support many modern niceties. (If we do replace it, we'd probably want to move to something with good mobile support, for example.)
Mobile Support would also be an excellent improvement!
Any chance that the migration added the ability to allow users to "hide" forums/sub-forums of no interest to them? The "migration" was simply replacing the database and web server that the forums run on. It didn't change the forum software itself, which is rather old and doesn't support many modern niceties. (If we do replace it, we'd probably want to move to something with good mobile support, for example.)
