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This post has 18 Replies | 3 Followers

Posts 1885
Paul Caneparo | Forum Activity | Posted: Thu, Feb 3 2022 10:17 AM

Every non-novel in my Faithlife eBooks wishlist has lost its "normal" discount.

Posts 2100
Robert M. Warren | Forum Activity | Replied: Thu, Feb 3 2022 4:21 PM

The girls have picked them every one.
When will they ever learn?

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Posts 1448
DMB | Forum Activity | Replied: Thu, Feb 3 2022 4:25 PM

Doesn't seem very ... long time passing. Or .... long time ago.

Posts 1885
Paul Caneparo | Forum Activity | Replied: Thu, Feb 3 2022 10:11 PM

I emailed someone at Faithlife and they believe they know what the problem is and have alerted those who can resolve. 😀 I had been waiting to buy a few books, but Logos deals kept diverting my dollars and I was intending to finally buy a few Faithlife eBooks this month and then saw the increased pricing. ☚ī¸ Hopefully will now get fixed.

Posts 120
Jon | Forum Activity | Replied: Fri, Feb 4 2022 6:09 PM

Thanks for checking on this.  I just went to buy something and saw that everything in my wishlist had skyrocketed in price!  Luckily I knew to come to the forums and sure enough, someone's already on it Big Smile

Posts 1885
Paul Caneparo | Forum Activity | Replied: Sat, Feb 5 2022 5:42 AM

Jon:

Thanks for checking on this.  I just went to buy something and saw that everything in my wishlist had skyrocketed in price!  Luckily I knew to come to the forums and sure enough, someone's already on it Big Smile

Here's the message I received:

Paul, thanks for reaching out! I'm almost 100% positive I know what the problem is and it's a backend issue with something we changed over this past week. I've sent a report over to the team to look at it.

Posts 120
Jon | Forum Activity | Replied: Tue, Feb 8 2022 7:33 AM

I’m disappointed the issue still isn’t solved yet… I’m in a holding pattern on several purchases.

Posts 1885
Paul Caneparo | Forum Activity | Replied: Tue, Feb 8 2022 10:07 AM

Jon:

I’m disappointed the issue still isn’t solved yet… I’m in a holding pattern on several purchases.

Same here. I have sent a message asking if there are any updates.

Posts 1885
Paul Caneparo | Forum Activity | Replied: Thu, Feb 10 2022 1:39 AM

It's beginning to feel like a clever marketing ploy now to create pent up demand. I've had 2 books in my most wanted wishlist that I've kept putting off buying. Now they're double the price, I feel like I'll want to buy them as soon as the pricing glitch gets sorted!!

Posts 30664
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JT (alabama24) | Forum Activity | Replied: Thu, Feb 10 2022 6:01 AM

it might be interesting for you to post a link to one of these resources. 

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Posts 1885
Paul Caneparo | Forum Activity | Replied: Thu, Feb 10 2022 6:25 AM

JT (alabama24):

it might be interesting for you to post a link to one of these resources. 

Faithlife are aware of the issue. It's basically everything that isn't on a time limited publisher sale. Many resources may have a full recommended price, but are then always listed on Faithlife eBooks at 25% or 40% off. Due to the glitch these resources are now showing at their full price. 

I don't think links will help necessarily, but these 2 resources have always been offered at 40% off:

https://ebooks.faithlife.com/product/128576/against-the-flow-the-inspiration-of-daniel-in-an-age-of-relativism

https://ebooks.faithlife.com/product/128769/moving-in-the-prophetic-a-biblical-guide-to-effective-prophetic-ministry-today

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 10 2022 6:29 AM

Are they all British versions of books?

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Posts 1885
Paul Caneparo | Forum Activity | Replied: Thu, Feb 10 2022 7:14 AM

JT (alabama24):

Are they all British versions of books?

No. Virtually every book in my Faithlife eBooks has lost its discount - most will be US publishers. Those 2 happen to be the only ones I was waiting to buy at the standard discounted price. Every other book in my Faithlife eBooks wishlist is there to buy when at $0.99, 1.99 or 2.99.

Posts 120
Jon | Forum Activity | Replied: Thu, Feb 10 2022 7:57 AM

Exactly, my entire ebooks wishlist has gone up in price by 40%.  I would be interested in buying them from Faithlife, but not at the 40% higher price.

Hoping they get this sorted out quickly, it's been over a week now.

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, Feb 11 2022 8:20 AM

Happy to report that this is now fixed. Let me know if you continue to see issues!

Product Manager, Faithlife

Posts 1885
Paul Caneparo | Forum Activity | Replied: Fri, Feb 11 2022 8:51 AM

Daniel Motley (Faithlife):

Happy to report that this is now fixed. Let me know if you continue to see issues!

Thanks so much. Will get spending again. 😀

Posts 5130
Mattillo | Forum Activity | Replied: Sun, Feb 27 2022 7:49 AM

Daniel Motley (Faithlife):

Happy to report that this is now fixed. Let me know if you continue to see issues!

I don’t see this title discounted. Is it a publisher issue or related to this one? 

https://ebooks.faithlife.com/product/190524/forgiving-what-you-cant-forget-discover-how-to-move-on-make-peace-with-painful-memories-and-create-a-life-thats-beautiful-again 

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Mon, Feb 28 2022 3:45 AM

Mattillo:

Daniel Motley (Faithlife):

Happy to report that this is now fixed. Let me know if you continue to see issues!

I don’t see this title discounted. Is it a publisher issue or related to this one? 

https://ebooks.faithlife.com/product/190524/forgiving-what-you-cant-forget-discover-how-to-move-on-make-peace-with-painful-memories-and-create-a-life-thats-beautiful-again 

This is publisher related, not tied to the issues from before.

Product Manager, Faithlife

Posts 1885
Paul Caneparo | Forum Activity | Replied: Mon, Feb 28 2022 6:58 AM

Daniel Motley (Faithlife):

Mattillo:

Daniel Motley (Faithlife):

Happy to report that this is now fixed. Let me know if you continue to see issues!

I don’t see this title discounted. Is it a publisher issue or related to this one? 

https://ebooks.faithlife.com/product/190524/forgiving-what-you-cant-forget-discover-how-to-move-on-make-peace-with-painful-memories-and-create-a-life-thats-beautiful-again 

This is publisher related, not tied to the issues from before.

Daniel

Perhaps those who speak to the publishers can somehow impress the fact that many of us will pass up an offer on Amazon Kindle as we'd rather keep our resources within the Faithlife ecosystem. I bought a Kindle book today for $2.99 because it was too good a book and too cheap to not buy - plus it's a Logos book so wouldn't be offfered in Logos at that price unless part of the monthly book of the month promotion. However, I buy books indiscriminately in Faithlife ebooks if I think the book may be of interest. Publishers are missing sales if they think we'll buy them anyway in Kindle. Plus I suspect they make a smaller margin with Amazon.

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