Crash when trying to copy text from a pop-up footnote.

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Posts 963
Tim Hensler | Forum Activity | Posted: Sat, Feb 12 2022 5:56 AM

Logos 9.12 Beta 1 (9.12.0.0002); Windows 11 (with 11th Generation i7 and Intel Iris Xe Graphics)

Replication:

  • Open NLT Bible to Genesis 45:7
  • Click on the asterisk at the end of the verse
  • Highlight the text in the pop-up window
  • Right-click on the text
  • After a short pause, Logos closes.

Expectation:

  • I was expecting the context menu to open when I right-clicked on the highlighted text so I could copy the text.

Observations:

  • If I highlight the text in the pop-up footnote and press CTL+C, the text is successfully copied with no crash.
  • Trying to execute the Right-click context menu triggers the crash.
  • The same thing happens with other pop-up footnotes in NLT
  • The same thing happened with pop-up footnotes in
    • ESV Bible, footnote z at Genesis 43:16
    • Synopsis of the Books of the Bible: Genesis to 2 Chronicles (LLS:SYNBBL01GE), footnote 2 at https://ref.ly/logosres/synbbl01ge?ref=Bible.Ge2.1-7&off=143&ctx=wn+portion+as+such.+~Hence+the+Lord+2+God

Logs from replication process above:

2110.Crash on Copy Footnote.zip

Posts 10890
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Feb 12 2022 7:13 AM

Tim Hensler:

Replication:

  • Open NLT Bible to Genesis 45:7
  • Click on the asterisk at the end of the verse
  • Highlight the text in the pop-up window
  • Right-click on the text
  • After a short pause, Logos closes.

Logos 9.12 Beta 1 Mac OS 12.0.1

This worked normally on the Mac OS.

Posts 45
Marco Ceccarelli | Forum Activity | Replied: Sat, Feb 12 2022 8:19 AM

Exactly my problem. Beside, when I right click on any word and I open the context menu, it doesn't open fully, to the very bottom. For instance I cna't see "Report typo"

Marco

(thanks Tim to host me)

Posts 6063
SineNomine | Forum Activity | Replied: Sun, Feb 13 2022 9:45 AM

This is also happening on Verbum on Windows. It is not specific to a particular Bible/footnote.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 3074
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Mon, Feb 14 2022 7:30 AM

Thanks for the report. We are currently working on fixing this bug. I'll add a link to this thread to the case.

Andrew Batishko | Faithlife software developer

Posts 3940
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Feb 15 2022 3:05 PM

Tim Hensler:

Logos 9.12 Beta 1 (9.12.0.0002); Windows 11 (with 11th Generation i7 and Intel Iris Xe Graphics)

Replication:

  • Open NLT Bible to Genesis 45:7
  • Click on the asterisk at the end of the verse
  • Highlight the text in the pop-up window
  • Right-click on the text
  • After a short pause, Logos closes.

Expectation:

  • I was expecting the context menu to open when I right-clicked on the highlighted text so I could copy the text.

Observations:

  • If I highlight the text in the pop-up footnote and press CTL+C, the text is successfully copied with no crash.
  • Trying to execute the Right-click context menu triggers the crash.
  • The same thing happens with other pop-up footnotes in NLT
  • The same thing happened with pop-up footnotes in
    • ESV Bible, footnote z at Genesis 43:16
    • Synopsis of the Books of the Bible: Genesis to 2 Chronicles (LLS:SYNBBL01GE), footnote 2 at https://ref.ly/logosres/synbbl01ge?ref=Bible.Ge2.1-7&off=143&ctx=wn+portion+as+such.+~Hence+the+Lord+2+God

Logs from replication process above:

2110.Crash on Copy Footnote.zip

This has been fixed in 9.12 Beta 2.

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