cant upgrade to Logos 9 from 8 complete uninstall and fresh install doesnt work either

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Posts 116
shane blyth | Forum Activity | Posted: Tue, Mar 8 2022 9:09 PM

No matter what I do reboot etc on windows 10 its stuck at version 8.  support chat just said reboot but no go

I havnt used logos for a while its got 800 odd books I think its bronze when i installed it the other day on this computer it installed version 8 why I dont know. . but no dark mode so i saw 9 chatted to Logos help guy said heres the link to the free basic update but it doesnt take not matter what. anyone else had this issue?

In the about logo page it has 3 dots. One is green and says logos 8.xxx then orange dot for Logos 9 free and orange for the base package library. all my books are in 8 fine

So I completely uninstalled it even ran registers clean up reboot and download the plain Logos 9 free install not the upgrade. I opens up flashes a few times and says unable to download aa file. no mention of what file.  

Tried a fresh download of the installer and same thing. spent hours rebooting etc and the logos chat help guys seem to say reboot but ive done that dozens of time

What is going on Im quite good with computers.  

I tried the same thing on my Mac and worked perfect so its nothing related to my account.

cheers

any ideas

thanks

Posts 430
danwdoo | Forum Activity | Replied: Tue, Mar 8 2022 9:43 PM

Sounds like a firewall/Anti-virus issue could be the culprit. Try disabling and just using Windows Defender during the install and see if that helps.

Posts 116
shane blyth | Forum Activity | Replied: Tue, Mar 8 2022 9:58 PM

Thanks it's got no extra anti virus running. 

I ran it as Administrator to install just in case.

Every program installs fine it's only since I installed logos 8 the other day it installed and ran fine so I tried to upgrade. It didn't work. So complete uninstall and now it won't install 9 from scratch it's very strange .been waiting for support to reply but it's been a day or so

Posts 430
danwdoo | Forum Activity | Replied: Tue, Mar 8 2022 10:46 PM

While waiting for support you might see if the program installs far enough to create any logs to see if something jumps out at you. Seems like a communication issue with the data files it needs to download, but İ can't know for sure. Could be a DNS or other weird issue as well. İ had a few times where İ solved weird network communication issues with updates by using a VPN. Might be worth a try if you have one available.

Posts 116
shane blyth | Forum Activity | Replied: Tue, Mar 8 2022 11:01 PM

It errors after a second or two not sure I'd find a log file 

Posts 430
danwdoo | Forum Activity | Replied: Tue, Mar 8 2022 11:07 PM

I'd try creating a test user account with admin privileges and try the install on that account in case something with your windows account is messed up. Also have you run system file checker on the PC?

Posts 116
shane blyth | Forum Activity | Replied: Tue, Mar 8 2022 11:12 PM

It's an admin account it installs fine everything else I ran a program to check for any errors it comes out fine

Posts 430
danwdoo | Forum Activity | Replied: Tue, Mar 8 2022 11:16 PM

Yes, but Logos may be calling something unique that the other programs you install do not. It's just a way to eliminate possibilities (however remote) that may show reveal something unexpected. It's happened to me a time or two so don't discount it. Doesn't take much effort and may bear some fruit in this quest while waiting for support.

Posts 116
shane blyth | Forum Activity | Replied: Tue, Mar 8 2022 11:19 PM

It installed version 8 fine I'm gonna wait for support

Not that the phone guys seem to know anything at least it runs on my Mac fine on 9

Posts 116
shane blyth | Forum Activity | Replied: Wed, Mar 9 2022 4:07 PM

Installed a new user as admin logged into new account exactly same error support has contacted me even though I have a detailed spec and error issues he asks for is it a Mac or windows... Seems they don't read

Posts 36304
Forum MVP
MJ. Smith | Forum Activity | Replied: Wed, Mar 9 2022 5:37 PM

shane blyth:
Seems they don't read

or more charitably, they have a form to fill.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 2437
Joseph Turner | Forum Activity | Replied: Thu, Mar 10 2022 4:15 AM

Is it possible that your hard drive is filling up when you try to install 9?  I wouldn't think it would take much more than 8, but I would check.

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 430
danwdoo | Forum Activity | Replied: Thu, Mar 10 2022 4:23 AM

Did you verify if a log was ever created?

Posts 116
shane blyth | Forum Activity | Replied: Thu, Mar 10 2022 10:38 AM

No it's got 100gb free

Posts 116
shane blyth | Forum Activity | Replied: Thu, Mar 10 2022 10:39 AM

No I have no idea where to look for a lig file or what it would be called .. any ideas?

Posts 30823
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Mar 10 2022 11:48 AM

shane blyth:
No I have no idea where to look for a lig file

See my signature line to learn how to enable and post logs. 

macOS, iOS & iPadOS | Logs |  Install

Posts 116
shane blyth | Forum Activity | Replied: Thu, Mar 10 2022 1:52 PM

After all this I have a 32bit  version of windows 10 

They gave me a huge list of things to try but you'd think they'd ask is it a 32bit os. Funnily it's windows 10 pro 32bit bit the chip is an 64bit chip.

Posts 2437
Joseph Turner | Forum Activity | Replied: Thu, Mar 10 2022 6:48 PM

shane blyth:

After all this I have a 32bit  version of windows 10 

They gave me a huge list of things to try but you'd think they'd ask is it a 32bit os. Funnily it's windows 10 pro 32bit bit the chip is an 64bit chip.

Ah, that'll do it!

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 430
danwdoo | Forum Activity | Replied: Thu, Mar 10 2022 9:09 PM

Wow. Logos, please add an error message to the installer checking for requirements like this.

Posts 116
shane blyth | Forum Activity | Replied: Thu, Mar 10 2022 11:52 PM

yes it should have a proper error message. 

originally 8 was installed i choose 9 to upgrade I opened logos it looked like it was updating but nothing did, even though logos obviously installed something, no message. Eventually uninstalled 8 and downloaded 9 and attempted a new install only message being this can't download a file error part way through the install so both those things should be addressed with an error message

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