Resources not showing up from recent purchase

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Christian Alexander | Forum Activity | Posted: Thu, Mar 17 2022 1:12 PM

The resources I recently purchased 5 hours are not showing up in my Logos desktop or Logos web apps. What can I do to fix this? 

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Graham Criddle | Forum Activity | Replied: Thu, Mar 17 2022 1:51 PM

Christian Alexander:
The resources I recently purchased 5 hours

Which resources?

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Christian Alexander | Forum Activity | Replied: Thu, Mar 17 2022 2:37 PM

EBTC Psalms

The Trinity and the Bible

Apostle of the Crucified Lord

Paul and His Recent Interpreters

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MJ. Smith | Forum Activity | Replied: Thu, Mar 17 2022 2:55 PM

Troubleshooting:

  1. Do they appear in your order history on logos.com?
  2. Is your automatic download limited by time in your program settings?
  3. Have you tried "Update now" in your command box?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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JT (alabama24) | Forum Activity | Replied: Thu, Mar 17 2022 2:56 PM

Those appear to be released titles, so they should have downloaded. Did you receive a confirmation email? Do they appear in your purchase history? Do you have more than one account? 

macOS, iOS & iPadOS | Logs |  Install

Posts 745
Christian Alexander | Forum Activity | Replied: Thu, Mar 17 2022 3:26 PM

MJ. Smith:

Troubleshooting:

  1. Do they appear in your order history on logos.com?
  2. Is your automatic download limited by time in your program settings?
  3. Have you tried "Update now" in your command box?

1. Yes

2. No

3. Yes

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Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Mar 17 2022 3:28 PM

How are you determining that they have not downloaded? Do they show in your library but not on your machine?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 745
Christian Alexander | Forum Activity | Replied: Thu, Mar 17 2022 4:17 PM

They show on the link page that I own them but when I type the title in my library it does not come up

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Rosie Perera | Forum Activity | Replied: Thu, Mar 17 2022 4:37 PM

Have you closed and reopened Logos? Sometimes new resources don't show up until you restart the program.

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Christian Alexander | Forum Activity | Replied: Thu, Mar 17 2022 5:04 PM

Yes that did not work. 

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MJ. Smith | Forum Activity | Replied: Thu, Mar 17 2022 5:11 PM

Dave Hooton:

Delete your UpdateManager folder and DownloadManager folder, then restart Logos.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Mar 18 2022 5:19 AM

Christian Alexander:

MJ. Smith:

Have you tried "Update now" in your command box?

3. Yes

Try update resources (no quotes)

Dave
===

Windows 11 & Android 8

Posts 745
Christian Alexander | Forum Activity | Replied: Fri, Mar 18 2022 5:57 AM

I have tried all the tips and it still does not show my newest resources. 

Posts 652
Roy | Forum Activity | Replied: Fri, Mar 18 2022 1:32 PM

Make sure that you do not have any library filters turned on. Upper left corner of the library tab, click ALL so that no bread crumbs are displayed.

I have myself been looking for a book I "Know!" that I have, can't find it, only to finally realize that I had some sort of filter on. For me it is usually the "New in the last x Days" filter. 

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