Kindle App Shutting Down

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This post has 26 Replies | 2 Followers

Posts 3883
Floyd Johnson | Forum Activity | Posted: Sun, May 1 2022 2:55 PM

This afternoon my LOGOS Kindle App is shutting down immediately after starting up. It opens for two or three seconds and then shuts down. No error message is displayed.

Anybody else seeing problems in Kindle or Android devices?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 76
Norman Cubbage | Forum Activity | Replied: Sun, May 1 2022 4:26 PM

I am having the same problem.

Posts 2100
Robert M. Warren | Forum Activity | Replied: Sun, May 1 2022 5:26 PM

Right now, mine is behaving well.

Fire HD 10 (11th Gen 2021)   Fire OS 7.3.2.2  Logos 9.13

Windows 10 [i7-4770; 32GB; SSD] (L9; Dark Mode mostly) | Android 12 (phone L9) | Fire OS 7 (L9)

There are four lights

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Sun, May 1 2022 5:30 PM

Yes the app for Kindle is loading slowly and crashes repeatedly; something needs to be done to remedy this problem.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Sun, May 1 2022 5:52 PM

Floyd Johnson:

This afternoon my LOGOS Kindle App is shutting down immediately after starting up. It opens for two or three seconds and then shuts down. No error message is displayed.

Anybody else seeing problems in Kindle or Android devices?

I did a little troubleshooting and found that one may need to install an update for Kindle to function properly.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 2923
Jan Krohn | Forum Activity | Replied: Mon, May 2 2022 6:05 AM

Beloved Amodeo:
I did a little troubleshooting and found that one may need to install an update for Kindle to function properly.

Thanks! Updating now.

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 76
Norman Cubbage | Forum Activity | Replied: Mon, May 2 2022 6:24 AM

Have all updates but the app still crashes.

Posts 2923
Jan Krohn | Forum Activity | Replied: Mon, May 2 2022 7:36 AM

Norman Cubbage:

Have all updates but the app still crashes.

Confirmed. Same crashes happening after the update.

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 810
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, May 3 2022 9:48 AM

Jan Krohn:

Norman Cubbage:

Have all updates but the app still crashes.

Confirmed. Same crashes happening after the update.

Norman and Jan, and anybody else who is still having this problem-

Please send us your logs:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.

Posts 2923
Jan Krohn | Forum Activity | Replied: Tue, May 3 2022 9:59 AM

Where can I find the logs when the app crashes on starting up?

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 76
Norman Cubbage | Forum Activity | Replied: Tue, May 3 2022 11:13 AM

Can't get to logs as app never opens.

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Tue, May 3 2022 11:13 AM

Jan Krohn:

Where can I find the logs when the app crashes on starting up?

How were you able to update if system crashes immediately upon opening?

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 76
Norman Cubbage | Forum Activity | Replied: Tue, May 3 2022 11:16 AM

He most likely updated Kindel OS

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Tue, May 3 2022 11:18 AM

Norman Cubbage:

Can't get to logs as app never opens.

You've got real problems. I'm not tech support, but my thought is to delete app and reinstall. Hope this helps. Edit: I'm on Kindle Fire HD 8 (10th generation) OS 7.3.2.2. Having no issues

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 76
Norman Cubbage | Forum Activity | Replied: Tue, May 3 2022 11:19 AM

Tried this.

Posts 2100
Robert M. Warren | Forum Activity | Replied: Tue, May 3 2022 11:21 AM

Beloved Amodeo:
How were you able to update if system crashes immediately upon opening?

Maybe it was a Fire OS update.

Perhaps if everyone would suffix their reply with the exact details of the action (version numbers, etc.), it might help others evaluate what has been tried.

Windows 10 [i7-4770; 32GB; SSD] (L9; Dark Mode mostly) | Android 12 (phone L9) | Fire OS 7 (L9)

There are four lights

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Tue, May 3 2022 11:32 AM

Robert M. Warren:

Beloved Amodeo:
How were you able to update if system crashes immediately upon opening?

Maybe it was a Fire OS update.

Perhaps if everyone would suffix their reply with the exact details of the action (version numbers, etc.), it might help others evaluate what has been tried.

You're right and I piecemeal have attempted to put this right. When I initially referred to updating I was referring to the OS.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 76
Norman Cubbage | Forum Activity | Replied: Tue, May 3 2022 11:32 AM

Fire OS 7.3.2.2 Logos 9.13

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Tue, May 3 2022 11:37 AM

Norman Cubbage:

Tried this.

Are all of your other apps functioning without glitches?

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 3535
Beloved Amodeo | Forum Activity | Replied: Tue, May 3 2022 11:45 AM

Norman Cubbage:

Fire OS 7.3.2.2 Logos 9.13

My Logos app is version 9.13 Build (913000421)

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

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