videos not loading on desktop explore section

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Posts 9
David Grace | Forum Activity | Posted: Fri, May 13 2022 5:15 PM

Hopefully you can assist me! In the explore section of my home page, the videos do not load. They spin for a couple of seconds and will not open. I was told to include my operating system and to post on this site. 

Device name LAPTOP-OS9A0HA4
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz
Installed RAM 12.0 GB (11.8 GB usable)
Device ID 7073DCF5-672C-4D22-B2C1-8F6130E15A5F
Product ID 00325-97226-25634-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Posts 27857
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, May 13 2022 7:17 PM

If they have a label "Watch now" and launch within Logos then:

  • ensure Tools > Program Settings has Enable Hardware Acceleration = YES; and/or
  • ensure that your graphics driver is up to date  (get the latest from your computer manufacturer or Intel) --> it should be later than March 2021

Dave
===

Windows 11 & Android 8

Posts 9
David Grace | Forum Activity | Replied: Sat, May 14 2022 7:04 AM

Thanks Dave!! All said and done. Intel and micro say I have the latest drivers and up to date.  Computer works great on everything but the desktop and explorer section of logos. I think I really need to re load Logos 9. I got hacked in July of 2021 and bought me a need hp I7 laptop along with a new email address from att. Downloaded my logos 9 but it is a little different. How would I go about downloading logos again? Thanks for your help!! Talked to a guy from Logos yesterday and he reset a few things and told me all my logos books are up to date and said check with intel on drivers which i did. Logos videos will not open on explore. 

Posts 27857
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, May 15 2022 6:14 PM

David Grace:
Downloaded my logos 9 but it is a little different.

Reinstalling Logos is usually not the answer unless you know it was hacked or corrupted.

David Grace:
All said and done. Intel and micro say I have the latest drivers and up to date. 

Microsoft can be misleading with its "best" driver installed message.

  • Use Windows+X keys
  • Open Device Manager
  • Click Display Adapters
  • Click Intel UHD Graphics
  • Click the Driver tab
  • Check it is the latest version --> 30.0.101.1934  dated 20/4/2022  (20th April 2022!)

I use Intel Driver and Support Assistant to keep up to date.

Dave
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Windows 11 & Android 8

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