My logos desktop won’t connect and the website won’t respond either. I can use the online version though and log in to the web on my phone. Are the servers down or is it my computer? I have no issues with any other sites or programs currently.
I'm not experiencing any connection problems - what specifically are you seeing in the Logos app?
What isn't connecting?
Logos media sync and all of the logos websites except for the online app. I’ve restarted a few times emptied my cach tried different browsers. It’s weird. I’m on windows 11 if that matters.
Sorry - just trying to clarify
I think you are describing an issue with an Internet browser accessing the logos sites - not an issue with the Logos desktop.
Is that the case?
No sir it’s both. I thought I may be my router but I reset it as well. Still not syncing to Logos servers cant search logos media from within the app etc. I just assumed Logos servers were down because I can’t get their desktop websites to work either.
cant search logos media from within the app etc
Sorry - still not following. A media search in the desktop app does not require Internet connectivity
Can you post a screenshot showing what you are describing / experiencing?
And how are you are getting access to these forums? Is that from a separate device?
If you say so. All I know is that find media spun and spun as well as sync and still is. I’ve reconnected at the office and still nada.
Same issues here. Logos won't sync anything. Had to force close. Now it won't get past the "updating your library" screen and open. It may eventually, but it has been spinning for awhile. Can get to the forums obviously, but no avatar pics for anyone. Just the ol' blue ? mark.
All I know is that find media spun
Do you mean find media from within the Media Tool? (This may well require an Internet connection but I'm not sure)
If I had waited to post for 2 minutes, I would not have. All is back up, but everything John experienced was happening for me as well.
Jerry and John
Please enable diagnostic logging and post the logos.log file after a failed sync attempt
Details on logging are available at https://support.logos.com/hc/en-us/articles/360027869132
That might indicate some sort of network access problem. If so, it is probably localised in some way as it is working fine for me.
Where are you both located?
All is back up
Hopefully this will be the same for John as well[:)]
Graham I think this is the thread that speaks to my issues posted in another thread.
1. I did have the startup issues written in other thread. It took almost 1 hour and 2 reboots to finally connect. We’re on fiber with internet speeds of 700Mbs. It was definitely a logos issue as no other internet based software or applications had trouble. 2. Once Logos did finally load, the “Synchronization In Progress” has continued to spin for almost 1 hour. It won’t allow me to pause or cancel sync even if I hover over the the 2 spinning arrows next to the Layouts tab at top right of screen.
You are correct on the media tool. I’m in Arkansas I’m assuming it has something to do with a monthly reset when they update their website it has happened before on the first day of the month. Just strange. Mines still down. I’ll just wait till later before I go through the whole logs process. Pretty sure it’s a logos problem not a me problem.
If I skip the sync I can still use it. Can you use the online version? That one works for me till they get it sorted.
Yes I can still use. Just annoying to have a never ending spinning synchronization happening. I’m sure They’ll get it figured.
I run macOS Monterey 12.4 & Logos 9.13 and wonder if it’s related to macOS update.
And everything is back down again. I can't sync my sermon to my iPad. Nothing else is syncing either.
Are the servers down or is it my computer?
Here is a website you can use to query Faithlife servers - https://status.faithlife.com/
Proclaim won't sync either. It is not just a Logos desktop issue. Logs won't help. I am in mid-Missouri.
Jerry, I'm sorry you're experiencing this frustration. I notice you are on iMac, but the OP of this Thread stated he is on Win11. I also am on Win11 in East Central Kansas (not far from you in Internet distance).
Proclaim is working for me
L9 is working for me
Status.Faithlife reports no issues
I regret that I cannot replicate your issues or offer advice. Perhaps a call to Customer Service and permitting them to remote in to your computer could resolve.
Please accept our apologies, we are busy working on fixing this issue, which affects some users, but not others. You can see the latest updates here: https://status.faithlife.com/ You can also subscribe to updates, so that we can keep you informed by email.
"The issue appears to be resolving" seems to be more hope than fact. At least in North Georgia
Also from North Georgia with the same problem. My ISP is Kinetic by Windstream.
I’m in north Fl on Kinetic (fiber) as well. Still having never ending sync. Status website says everything is operational, so I’m guessing we’re a small group experiencing trouble. Hope they get it fixed soon. Run macOS Monterey 12.4 and Logos 9.13.
MacBook Pro 15”. 2.3Ghz 8Core i9 16Gb Ram
I’m in north Fl on Kinetic (fiber) as well. Still having never ending sync. Status website says everything is operational, so I’m guessing we’re a small group experiencing trouble. Hope they get it fixed soon.
This problem is not yet fully resolved, as is currently stated at https://status.faithlife.com/.
We are still monitoring this situation and communicating about it with our service providers.
