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Posts 25
Randy | Forum Activity | Posted: Mon, Jul 4 2022 5:29 AM

Greetings.

On an i9, with a 119k processor, 32gb of ram, Windows 10, and an M.2 storage drive, it takes six full seconds for the Word of Promise, or other audio Bible to load. It takes 3 seconds just to close it, and anything that involves it slows way down. On my i5, it takes 15 seconds or so to load. Meanwhile, the same audio Bible on Olive Tree takes about 1 second to load. This leads me to believe something isn't being optimized right with Logos audio Bibles. Anyone have any information on this, or is there some tweak we can use to make it less laggy?

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Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, Jul 9 2022 6:00 PM

weekly bump for attention 2

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1217
LimJK | Forum Activity | Replied: Mon, Jul 11 2022 5:20 AM

Randy,

I use Audio Readers on Logos Bible everyday for my weaker eye sight and also help me not to be distracted when reading. I use LEB, ESV with Logos narrator, for other Bibles with OS System narrator) Smile

It might be useful if you can share which Resource and which passage where you are having problem with, so that we can compare.

Hope you will have the issue resolved

JK

MacBookPro 14" (2021) RAM:16GB SSD:1TB macOS Monterey 12.5.1 | iPhone Xs Max iOS 15.6

Posts 25
Randy | Forum Activity | Replied: Mon, Jul 11 2022 5:26 AM

LimJK:

Randy,

I use Audio Readers on Logos Bible everyday for my weaker eye sight and also help me not to be distracted when reading. I use LEB, ESV with Logos narrator, for other Bibles with OS System narrator) Smile

It might be useful if you can share which Resource and which passage where you are having problem with, so that we can compare.

Hope you will have the issue resolved

Thanks. "Word of Life" is one I'm using. How are your audio Bibles performing, as far as how long it takes to open them?

Posts 30826
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jul 11 2022 10:49 AM

Randy:
"Word of Life" is one I'm using. How are your audio Bibles performing, as far as how long it takes to open them?

For clarification: I understand the two of you to be discussing different kinds of resources. Randy is using a straight up audiobook, using the audiobook player. LimJK is using the "read aloud" feature. Two of the resources LimJK is using are audiobooks, but is also using the system narrator (computer generated). LimJK appears not to be using the audiobook player, so the results will not be a good comparison. 

macOS, iOS & iPadOS | Logs |  Install

Posts 30826
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jul 11 2022 10:51 AM

Randy:
Anyone have any information on this, or is there some tweak we can use to make it less laggy?

Can you verify that you actually downloaded the AUDIO files, and not simply the chapter of contents? It sounds like you may be streaming the audio instead of playing downloaded files. 

macOS, iOS & iPadOS | Logs |  Install

Posts 9171
DAL | Forum Activity | Replied: Mon, Jul 11 2022 6:10 PM

Randy:

Thanks. "Word of Life" is one I'm using. How are your audio Bibles performing, as far as how long it takes to open them?

I only use them in my mobile device and so far they work great! I’ve gone through the NT twice in two weeks! And still get like 3 or 4 days off to relax 👌

Posts 1217
LimJK | Forum Activity | Replied: Tue, Jul 12 2022 12:42 AM

JT,

You are right ... 

JK

MacBookPro 14" (2021) RAM:16GB SSD:1TB macOS Monterey 12.5.1 | iPhone Xs Max iOS 15.6

Posts 1217
LimJK | Forum Activity | Replied: Tue, Jul 12 2022 12:54 AM

Randy,

Like what JT said, I misunderstood your question. Sorry.

However, I found that I have a standalone Chinese CUV Audio Bible that is not linked to any of my Chinese Bible in Logos and not part of the Read aloud thingy. I played it with the Logos Audio Player (see screenshot) it is instantaneous with no issue; I noticed that the entire Audio Bible has been downloaded on my MacBookPro.

JK

MacBookPro 14" (2021) RAM:16GB SSD:1TB macOS Monterey 12.5.1 | iPhone Xs Max iOS 15.6

Posts 25
Randy | Forum Activity | Replied: Tue, Jul 12 2022 8:14 AM

JT (alabama24):

Randy:
Anyone have any information on this, or is there some tweak we can use to make it less laggy?

Can you verify that you actually downloaded the AUDIO files, and not simply the chapter of contents? It sounds like you may be streaming the audio instead of playing downloaded files. 

Posts 3104
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jul 12 2022 8:21 AM

For this resource, each of the chapters is automatically downloaded as you play them. You can use the panel menu to "Download all media" ahead of time so that you don't need to wait for each to individually download.

Andrew Batishko | Faithlife software developer

Posts 25
Randy | Forum Activity | Replied: Tue, Jul 12 2022 8:56 AM

LimJK:

Randy,

I use Audio Readers on Logos Bible everyday for my weaker eye sight and also help me not to be distracted when reading. I use LEB, ESV with Logos narrator, for other Bibles with OS System narrator) Smile

It might be useful if you can share which Resource and which passage where you are having problem with, so that we can compare.

Hope you will have the issue resolved

The lag occurs with every passage. When I click the Word of Life or ESV audio bibles, it takes just under six seconds for it to open. It takes 3 full seconds for it to close. To the best of my knowledge, I have downloaded the Audio Bibles, and am not just streaming them.

Here is a link to a video that shows what I'm talking about:

F4J3NeriQh8

Posts 25
Randy | Forum Activity | Replied: Tue, Jul 12 2022 9:14 AM

Andrew Batishko:

For this resource, each of the chapters is automatically downloaded as you play them. You can use the panel menu to "Download all media" ahead of time so that you don't need to wait for each to individually download.

Andrew, to the best of my knowledge, the files have been downloaded:

Also, the lag occurs before I even attempt to listen to a chapter of the Bible, and after I try to close the app. Here is a video that shows what I'm talking about:

F4J3NeriQh8

Posts 3104
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jul 12 2022 9:55 AM

Randy:
Andrew, to the best of my knowledge, the files have been downloaded:

That's something entirely different. That "download" is what allows you to open the resource from your library.

Each of the audio files for each chapter are a separate download. These are automatically downloaded and temporarily stored when you first play the chapter. Playing a second time should start without the lag.

Or use the mechanism I indicated to download all the chapters ahead of time.

Andrew Batishko | Faithlife software developer

Posts 3104
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jul 12 2022 9:58 AM

Randy:
The lag occurs with every passage. When I click the Word of Life or ESV audio bibles, it takes just under six seconds for it to open. It takes 3 full seconds for it to close.

These kind of media resources tend to have very poor performance when opening and closing if they contain a large number of media. You can see this in some other media resources as well. This is a known issue.

Watching the video you posted, I see that this is entirely the problem you are experiencing, not anything related to downloading the media files as mentioned in prior posts.

Unfortunately, there is no workaround for this issue.

Andrew Batishko | Faithlife software developer

Posts 5189
Mattillo | Forum Activity | Replied: Tue, Jul 12 2022 10:07 AM

I had an odd issue with the ESV Audio Bible today. As it was playing I scrolled down by accident then back up to return to my spot. It started playing two audio streams slightly off from each other. I could only cancel one of them though and had to wait for it to finish the chapter.

Posts 25
Randy | Forum Activity | Replied: Tue, Jul 12 2022 12:10 PM

Andrew Batishko:

Randy:
Andrew, to the best of my knowledge, the files have been downloaded:

That's something entirely different. That "download" is what allows you to open the resource from your library.

Each of the audio files for each chapter are a separate download. These are automatically downloaded and temporarily stored when you first play the chapter. Playing a second time should start without the lag.

Or use the mechanism I indicated to download all the chapters ahead of time.

Andrew, I did find the option you mentioned, and clicked to download the entire set. It made no change in the performance. After closing and reopening the app, it still takes six full seconds to load the Audio Bible, three seconds to close it, and at least a couple seconds to sync with other open windows.

Posts 25
Randy | Forum Activity | Replied: Tue, Jul 12 2022 12:12 PM

Andrew Batishko:

Randy:
The lag occurs with every passage. When I click the Word of Life or ESV audio bibles, it takes just under six seconds for it to open. It takes 3 full seconds for it to close.

These kind of media resources tend to have very poor performance when opening and closing if they contain a large number of media. You can see this in some other media resources as well. This is a known issue.

Watching the video you posted, I see that this is entirely the problem you are experiencing, not anything related to downloading the media files as mentioned in prior posts.

Unfortunately, there is no workaround for this issue.

Okay, thanks for addressing this, Andrew. My Olive Tree audio Bible (same exact one) takes only about a second to open. Somehow they've figured it out.

Posts 56
LogosEmployee
Mark Barnes (Faithlife) | Forum Activity | Replied: Wed, Jul 13 2022 2:38 PM

Randy:
Okay, thanks for addressing this, Andrew. My Olive Tree audio Bible (same exact one) takes only about a second to open. Somehow they've figured it out.

This doesn't help you, but this appears to be a Windows-only problem. I'll get it looked into.

Posts 25
Randy | Forum Activity | Replied: Wed, Jul 13 2022 4:03 PM

Mark Barnes (Faithlife):

Randy:
Okay, thanks for addressing this, Andrew. My Olive Tree audio Bible (same exact one) takes only about a second to open. Somehow they've figured it out.

This doesn't help you, but this appears to be a Windows-only problem. I'll get it looked into.

Thanks!

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