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Mark Nolette | Forum Activity | Posted: Sun, Jul 17 2022 5:40 PM

I just encountered this problem a few moments ago, for the very first time.  

I am running Verbum on macOS.  When I click the Verbum icon to start Verbum, I get the small window that asks me to sign in using my Faithlife account. I enter my email address and password, but the "sign in" button remains grayed out, so I cannot start Verbum.  

Any ideas as to what is going on and how I could address the issue?  Thanks!  

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David Wanat | Forum Activity | Replied: Sun, Jul 17 2022 5:42 PM

This may fall under things you already tried, but did you try hitting "enter" after typing in the password?

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Dave Hooton | Forum Activity | Replied: Sun, Jul 17 2022 5:44 PM

That would suggest you were using the wrong credentials. Try again. If this continues I suggest you contact Customer Service

Dave
===

Windows 11 & Android 8

Posts 478
Mark Nolette | Forum Activity | Replied: Sun, Jul 17 2022 5:51 PM

I tried my iPad and my Windows tablet.  Verbum opened up without an issue on both devices.  That perplexed me even more. So, I went back to basics.  I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

I still don't know why that sign-in window came up in the first place, but I'm up and running again.  

Thanks for offering help!  

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Beloved Amodeo | Forum Activity | Replied: Sun, Jul 17 2022 5:56 PM

Mark Nolette:

I tried my iPad and my Windows tablet.  Verbum opened up without an issue on both devices.  That perplexed me even more. So, I went back to basics.  I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

I still don't know why that sign-in window came up in the first place, but I'm up and running again.  

Thanks for offering help!  

The same thing happened to me recently. My solution and result was the same. So, your not alone. Some funny business with Logos.Hmm

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

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JT (alabama24) | Forum Activity | Replied: Mon, Jul 18 2022 4:14 AM

Mark Nolette:

I started Verbum on my Mac and typed in the password manually, rather than have the password automatically fill in.  That did it.

I didn’t realize that this was your issue, but I experienced this too recently. It is either a bug or a limitation of the software. 

macOS, iOS & iPadOS | Logs |  Install

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Philana R. Crouch | Forum Activity | Replied: Wed, Jul 20 2022 1:55 PM

Mark Nolette:

I just encountered this problem a few moments ago, for the very first time.  

I am running Verbum on macOS.  When I click the Verbum icon to start Verbum, I get the small window that asks me to sign in using my Faithlife account. I enter my email address and password, but the "sign in" button remains grayed out, so I cannot start Verbum.  

Any ideas as to what is going on and how I could address the issue?  Thanks!  

Hi Mark,

We have a case open for this issue, I've added a link to this thread.

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