Unable to log in to flashcards app with my Logos username and password

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Matt Doebler | Forum Activity | Posted: Wed, Jul 20 2022 10:53 AM
  • A fellow seminarian reported to me this morning that he was unable to log in to the Logos flashcard app with his Logos username/pw.
  • At the time, I was logged into the app and it was working on my device (ipad pro).  I opened settings to log out and there was no log out option. 
  • I deleted the app and reinstalled.
  • Now, I too am unable to log in to the Flashcards app with my Logos un/pw
  • This is not user error, I have triple checked my un/pw and I am also able to use to to log in to the forums and the software itself.
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JT (alabama24) | Forum Activity | Replied: Wed, Jul 20 2022 11:15 AM

There have been some server side issues recently. That may be related. However: the app is no longer supported and was last updated three years ago. 

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Posts 104
Matt Doebler | Forum Activity | Replied: Thu, Jul 21 2022 4:52 AM

JT (alabama24):

There have been some server side issues recently. That may be related. However: the app is no longer supported and was last updated three years ago. 

 Thanks. I still can’t sign in to the app as of this morning.  However, I’m still able to use the app (and it still syncs with my Logos Word lists) on my other device where I’m al ready signed in.  

Can someone from FL please look in to this?

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Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Jul 21 2022 7:39 AM

Matt, as JT has mentioned, it has been some time since this app has been updated.  It will not work equally well for all users.

I do apologize for the inconvenience that you have experienced.

Posts 104
Matt Doebler | Forum Activity | Replied: Thu, Jul 21 2022 8:04 AM

Joe McCune (Faithlife):

Matt, as JT has mentioned, it has been some time since this app has been updated.  It will not work equally well for all users.

I do apologize for the inconvenience that you have experienced.

Thanks.  I think that FL has a serious blind spot when it comes to marketing itself to seminarians/theology students.  While the software they produce and the resources they offer could be an invaluable resource to this specialized community of future church workers, pastors, and scholars, it has been my experience that FL does very little in the way of actual outreach/training/listening to this community.  While this community may not represent the bulk of current users, it certainly represents a potential cache of future users.  However, many of my seminarian colleagues are lukewarm about Logos usage because no one is taking the time to train them/reach out to them about how useful Logos can be for their current and future work.  This flashcard app is just one example of that.  I've spent many hours creating word lists and sharing them with my fellow students--encouraging them to utilize the flashcard app and the Word List feature--demonstrating how it can also be implemented in creating a custom interlinear which hides the words they've already learned.  It's frustrating when FL won't even support its own products.  Maybe they thought no one was interested in the app--but it seems to me that they haven't really been that intentional about trying to equip future pastors/church leaders with the skills to use the products they offer.  

If I were employed at FL, I would be sending training reps to every seminary and theology undergrad department in the country, and I would offer a series of 1-2 day seminars at these campuses that 1) taught every student the basics and 2) presented "power user" tips that were tailored to the type of work these students are doing.  This would have two benefits: 1) it would help students recognize the value of the software itself, and 2) would encourage students to begin investing in a Logos library rather than a Kindle or hard-copy library.  After 3-4 years of seminary, those who haven't learned to use Logos all that well are going to have a good sized (Non-Logos) personal library that they are going to be used to using and they aren't going to want to repurchase later.  The chances that they will one day start becoming faithful Logos customers and encouraging their other colleagues to invest in Logos is much slimmer at that point.

Maybe this is an overreaction to discovering that the flashcard app is no longer supported, but I think the people at FL need to adjust their approach to developing this highly specialized present and future customer base.

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Bruce Dunning | Forum Activity | Replied: Thu, Jul 21 2022 3:28 PM

Matt Doebler:
Maybe this is an overreaction to discovering that the flashcard app is no longer supported, but I think the people at FL need to adjust their approach to developing this highly specialized present and future customer base.

I feel your pain and appreciate what you are saying. Although I don't use it as much these days I've very much appreciated using the Flashcard app and have been disappointed that the app is no longer supported. It is great to be able to review a word list while on the run. I hope that someday another Logos app would be developed where this could be incorporated once again.

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