Help!!!! I am experiencing major lag times in sermon builder when rendering to power point.

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Pastor Don Carpenter | Forum Activity | Posted: Thu, Jul 28 2022 9:12 AM

I am beyond frustrated!  I am a long time Logos user.  I have been having serious lag issues once I build a sermon, specifically when I export it to power point.  I am told that I have too many sync items (600 +)... now it is my understanding that every note, every highlight, every sermon is a sync item.  I cant believe that I have more than average... The lady I spoke with said the average sync items a person has is 90!  Really... only 90 notes, highlights, and sermons over several years????  What am I missing?  I begged for level 2 support and they said there was nothing that could be done unless I delete most of my stuff.... I deleted 3 years of archived sermons and I am sick about it... yet no affect.  Can someone help me?  I feel like I must not be communicating correctly.  Is Logos really that bogged down that I can no longer count on the cloud to keep my stuff?

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Graham Criddle | Forum Activity | Replied: Thu, Jul 28 2022 9:21 AM

Pastor Don Carpenter:
I have been having serious lag issues once I build a sermon, specifically when I export it to power point.

Sorry to hear you are having these problems. Can you clarify exactly what you are seeing please?

Do you mean that the sermon builder starts lagging after exporting to PowerPoint - or that the export itself takes a long time?

I'm asking because I don't understand why an export event should affect subsequent operation in the builder.

Pastor Don Carpenter:
I am told that I have too many sync items (600 +).

I don't understand what this means!

I have just over 16,000 notes / highlights showing in the Notes Tool and do not experience any particular lag

Posts 51
Pastor Don Carpenter | Forum Activity | Replied: Thu, Jul 28 2022 9:55 AM

Thank you for your quick response.  The lag happens in 2 places, when I choose the media for a slide set, and when I export to Power Point.  So I finish the text, the slides are set up the way I want, then I export to power point and then the wheel spins for eternity.  Logos is locked while the wheel spins.  Often I have to   restart it several times for it to take.  I have called support multiple times and they all say I have too many sync points...  yet you have over 16,000 in notes alone.  Something does not make sense.  Am I not supposed to use Logos to create and store documents?  

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Pastor Don Carpenter | Forum Activity | Replied: Thu, Jul 28 2022 11:06 AM

I converted a bunch of stuff on my PC to One Drive...  that seems to have helped quite a bit.  I still can't believe Logos was designed to have only 200 sync points... that cant be right.

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MJ. Smith | Forum Activity | Replied: Thu, Jul 28 2022 12:33 PM

Bradley Grainger or some techie can you please step in with some definitions and accurate information? I suspect accurate information is being misunderstood.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Graham Criddle | Forum Activity | Replied: Thu, Jul 28 2022 12:45 PM

Pastor Don Carpenter:
I still can't believe Logos was designed to have only 200 sync points... that cant be right.

I think MJ's request for clarification from someone at Faithlife is a really good one.

I recommend you don't make any more changes - particuarly purging information - until we get clarification on what is meant by "sync points" and why you are seeing the delay you experience.

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Graham Criddle | Forum Activity | Replied: Thu, Jul 28 2022 12:52 PM

Pastor Don Carpenter:
So I finish the text, the slides are set up the way I want, then I export to power point and then the wheel spins for eternity.

So this suggests an issue in exporting to PowerPoint - sorry I didn't understand that from your initial description.

This is something I very rarely do - I export to Proclaim - so wouldn't be aware of an issue.

I have just tried it and do get long delays while doing this.

I was exporting a sermon with 19 slides (using the fully rendered option) and it took about 55 seconds to export.

How many slides do you have, which rendering option are you using, what type of disk are you exporting to, and how long did you leave it?

Posts 51
Pastor Don Carpenter | Forum Activity | Replied: Thu, Jul 28 2022 5:13 PM

In a typical sermon I probably have 55 slides or so because I'd include my whole morning worship service I put it all together on Logos before rendering.  I usually stop and restart if not done in 5-10 minutes.  I tried something today that made a big difference.  I moved  a bunch of documents and pictures from my hard drive to One Drive on the cloud and things seem to go much faster.  As far as sync points... I begged for clarification... and was told a sync point is each note / highlight or document.... and that just doesn't make sense to me.  Who should I try to contact for explanation? 

Posts 51
Pastor Don Carpenter | Forum Activity | Replied: Thu, Jul 28 2022 5:13 PM

You're no typicalIn a typical Sherman I probably have 55 slides or so because I'd include my whole morning worship service I put it all together on Logos before rendering.  I usually stop and restart if not done in 5-10 minutes.  I tried something today that made a big difference.  I moved  a bunch of documents and pictures from my hard drive to One Drive on the cloud and things seem to go much faster.  As far as sync points... I begged for clarification... and was told a sync point is each note / highlight or document.... and that just doesn't make sense to me.  Who should I try to contact for explanation? 

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David Works | Forum Activity | Replied: Thu, Jul 28 2022 7:05 PM

There have been reported issues related to Sermon Builder, specifically dealing with slow slides synchronization, or lagging when going into edit a slide in the Media tool.  I have had such an issue for several weeks. This has made sermon creation with slides untenable. I called into support on Monday (I haven't figured out how a tool designed for support of pastors who work on Saturday/Sunday is NOT supported on weekends, but that is another customer (dis)satisfaction issue) and they told me of a known server-side issue that had been resolved. So, they had me do a Control-Key load of Logos. This is where you hold down the control key while Logos loads, and then it forces you to re-authenticate with your logon ID and password.  I did this - pulled up my sermon builder and it crashed. I closed logos again, did a CNTRL load of Logos again ... and sermon builder crashed again. I closed and did the CTNRL load a third time, and then sermon builder came up quickly, all slides loaded quickly, all edits and use of the Media tool suddenly worked and loaded quickly!  Apparently the CNTRL load of Logos clears your cached information and lets you synchronize fresh to the cloud?  If this is anything close to what you are experiencing, it could be worth a try. You might want to duplicate your sermon in the Sermon Manager ... just in case, so that you have a backup of your work.

Posts 126
Maria | Forum Activity | Replied: Thu, Jul 28 2022 7:46 PM

Hello, 

As David mentioned above, if this issue started for you about two weeks ago, you are not alone. There is another thread about this very issue (I'm on my phone now, or I'd try to link to it). 

I had also understood that it had been resolved, but I have still been having problems as well (sometimes some slides simply will not populate when I open a sermon doc). I haven't needed to export to power point since these problems began, so I can't speak to that directly now, but working with media and exporting to power point was the exact problem I was having when this issue began two weeks ago (on a Thursday - the problem began suddenly).

I'm planning to try the restart that worked for David tomorrow. Thank you for posting that, David. 

Maria 

Testing

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Mike Binks | Forum Activity | Replied: Fri, Jul 29 2022 12:35 AM

Pastor Don Carpenter:
I tried something today that made a big difference.  I moved  a bunch of documents and pictures from my hard drive to One Drive on the cloud and things seem to go much faster.

Don

How much free space do you have on your hard-drive and is it an SSD?

Why not try a 30 day Proclaim free-trial and see if Faithlife's problems are sorted after a month?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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Mark Barnes (Faithlife) | Forum Activity | Replied: Fri, Jul 29 2022 1:18 AM

Hi Don,

I'm sorry for the bad experience you're having with our software and our support. You should not have to delete sermons in order to export to PowerPoint. I've alerted the team responsible for Sermon Builder to this thread, and they should be in touch before the weekend. I'll also follow up with the support team to try and understand why you were asked to delete those sermons.

Again, our apologies.

Posts 126
Maria | Forum Activity | Replied: Fri, Jul 29 2022 4:06 AM

After doing a control-key restart of Logos (mentioned by David above), my sermon doc slides are populating quickly and consistently. It's lovely. 

This might be unrelated to the difficulty you are having, Pastor Don, but in case it's related, here is the link to the issue that began 2 weeks ago:

https://community.logos.com/forums/p/208472/1214147.aspx#1214147

Everything does seem to be completely back-to-normal for me now. Thank you David, and thank you Logos!

Testing

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Austin Bush | Forum Activity | Replied: Fri, Jul 29 2022 7:27 AM

I have been testing this today and have created a couple of sermons that had over 60 slides in them.  I found that the media tool still was relatively quick to open, perhaps only a second or two slower than the normal expected amount of time.  

When testing exporting to PowerPoint, as I imagined, it did take longer than normal.  However, I received the confirmation it was done successfully after about 2 minutes.  Typically, in a sermon with say 10-20 slides, the export was completed in a much smaller amount of time.  

I am in full agreement that you should not be required to delete any sermons in order to accomplish what you are aiming to do.  We will continue to look into this more and I will be back in touch once I know more.

Posts 51
Pastor Don Carpenter | Forum Activity | Replied: Sat, Jul 30 2022 7:20 AM

I tried Proclaim several years ago and spent 3 hours making two slides.  Perhaps I am old and stupid but, It was very frustrating.  All I remember is that it seemed so different than power point.

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Mike Binks | Forum Activity | Replied: Sat, Jul 30 2022 8:28 AM

Pastor Don Carpenter:
I tried Proclaim several years ago and spent 3 hours making two slides. 

Adding hymn words and a suitable background directly into Proclaim is a matter of a few clicks.

If you are using fairly complex slides to illustrate, eg a sermon, and are used to using Powerpoint then all you need is this menu item...

If you are exporting slides from sermon builder directly to Powerpoint then all you need to do is select Proclaim instead.

By the way how much free space do you have on your hard drive?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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