Bug: Word information about the wrong word

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This post has 6 Replies | 1 Follower

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Harry Hahne | Forum Activity | Posted: Sun, Jul 31 2022 2:49 PM

For the NA28 Greek New Testament, many times the word information is about the following word,  rather than the word I long press on. For Ephesians 1:6, if I press on εἰς, it gives me information about the following word, which is ᾧ. .

I thought this bug had been fixed some time ago, but it has come back.

The NA28 resource is downloaded and updated.

*Logos 9.15.0 on Android 

Posts 30861
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Jul 31 2022 6:08 PM

Try deleting the resource and checking. Try redownliading and checking. 

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Posts 1665
DMB | Forum Activity | Replied: Sun, Jul 31 2022 7:25 PM

Just for sleuthing, both of my NA28s work correctly; latest iOS and app. The previous app version was also fine. I remember that bug; I think highlighted the next word.

Posts 1343
Harry Hahne | Forum Activity | Replied: Mon, Aug 1 2022 8:04 PM

JT (alabama24):

Try deleting the resource and checking. Try redownliading and checking. 

I did that. I also restarted the app, but it made no difference. The UBS5 works fine. But NA28 is off by one word for many verses.

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LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Aug 2 2022 9:57 AM

I am sorry to hear that you have been having this problem, Harry.

Please do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”.  A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report. 

We can then investigate this issue further.

Posts 1343
Harry Hahne | Forum Activity | Replied: Tue, Aug 2 2022 10:18 AM

Thanks. I filed the report.

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Aug 3 2022 2:16 PM

Henry, We have duplicated this issue, and we are opening a ticket to investigate it further.

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