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This post has 21 Replies | 4 Followers

Posts 5
Adrienne T Ware | Forum Activity | Posted: Mon, Aug 1 2022 10:10 AM

Hi,

I have a brand new Kindle Fire. It is the latest version. I downloaded the Logos app from the Kindle store. The problem I am having is the app freezes when I try to go from one resource to another and try to do anything within the app. If it doesn't freeze it  just doesn't respond. Sometimes I'll get a black screen if I click on a resource. Is anyone else having problems with the Kindle app? Any suggestions? Thank you.

Posts 37
JBR | Forum Activity | Replied: Mon, Aug 1 2022 3:39 PM

Yes, I've had similar problems using both Logos and Verbum. It didn't used to be that way. I think it just started with 9.15.0 Build (915000130). I have submitted logs but haven't received a response.

For God and For Neighbor

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Aug 2 2022 10:12 AM

JBR, please accept my apologies for the delay in replying to your logs.  We will get back to you soon.

Adrienne, I am sorry to hear that you have been having these problems.  Please do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”.  A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report. 

We can then investigate further.

Posts 37
JBR | Forum Activity | Replied: Wed, Aug 3 2022 10:58 AM

Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.

For God and For Neighbor

Posts 5
Adrienne T Ware | Forum Activity | Replied: Wed, Aug 3 2022 1:55 PM

Hi,

I uninstalled and reinstalled it. That seemed to have fixed it. Thank you.

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Aug 3 2022 3:22 PM

JBR:

Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.

JBR, I am sorry to hear that the problem has recurred.  I am sending you an email with further advice.

Posts 9
Bruce Shiroma | Forum Activity | Replied: Thu, Aug 4 2022 1:52 AM

Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon. 

Posts 2
Trent Thrasher | Forum Activity | Replied: Thu, Aug 4 2022 9:11 AM

Confirmed this issue on my Kindle Fire after installing 9.15.0. No issues prior to that and uninstalling and reinstalling has not resolved the issue.

It seems related to having the app open and turning off the Kindle screen and then back on again. Closing Logos and starting it again will have normal behavior until the next time the Kindle screen is turned off. My current workaround (beyond closing and starting the app) is to change the "Color scheme" in "View settings" to something other than the current setting. That seems to fix the issue until I turn the Kindle screen off with the app open.

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Aug 4 2022 9:39 AM

Bruce Shiroma:

Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon. 

Bruce, please send logs from each device that is having this problem.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.

Posts 5
Adrienne T Ware | Forum Activity | Replied: Fri, Aug 5 2022 8:53 PM

I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Aug 8 2022 10:02 AM

Adrienne T Ware:

I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.

Adrienne,

Please accept my apologies.

Please reply to the email that I will send to you, so that we can help you further with this.

Posts 9
Bruce Shiroma | Forum Activity | Replied: Thu, Aug 11 2022 1:22 AM

Is there any word on when this bug will get fixed? 

Posts 9
Bruce Shiroma | Forum Activity | Replied: Thu, Aug 11 2022 1:22 AM

Is there any word on when this bug will get fixed? 

Posts 831
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Aug 11 2022 8:43 AM

Bruce Shiroma:

Is there any word on when this bug will get fixed? 

Bruce,

We are still working on this ticket  The fix will be released in a forthcoming update, but I am not sure how soon.

Posts 28
Gerald | Forum Activity | Replied: Fri, Sep 2 2022 10:01 AM

I have the Kindle HD10+ 64. I also am having freezing issues with the Logos mobile app. The Faithlife study bible app works a little better, but still freezes up. I'm just wondering if there has been any progress on a fix. 

Thanks

Posts 39
Douglas Stolberg | Forum Activity | Replied: Tue, Sep 20 2022 8:40 PM

I have the same issue with my Kindle Fire HD 10 Plus (11th generation).

If the screen lock activates, or if I switch from the Logos app to the Kindle tab view (square button on the bottom menu) with the intent to switch to another app and then return to Logos, some of the navigation buttons are dead. if I then use the Logos tab view (to switch to another open resource within Logos app) it won't let me select it or, if it does, the screen goes black. I uninstalled/reinstalled the app several times and then, in a chance it might work, I did a factory reset on the Kindle several times. It never fixed it. These functions used to work so it was something recently changed.

Waiting for the fix from Logos... Sad

Posts 9
Bruce Shiroma | Forum Activity | Replied: Fri, Sep 23 2022 6:29 PM

We're getting close to two months without this issue being resolved and it is not a small issue for me. Any word on when we can get the next update? Otherwise, I'm going to go through the hassle of uninstalling this update and reinstalling an earlier version, which I've been avoiding because there is no easy way to do it on a Kindle fire. But I"m reaching the limits of my patience at this point. 

Posts 30861
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Sep 23 2022 7:02 PM

Bruce Shiroma:
Any word on when we can get the next update?

I am not an android user and have no inside info about the android mobile app. However, have you seen this thread? https://community.logos.com/forums/t/210097.aspx That is my only guess at a next possible update, with or without a fix for this issue. 

macOS, iOS & iPadOS | Logs |  Install

Posts 9
Bruce Shiroma | Forum Activity | Replied: Sun, Sep 25 2022 5:50 AM

Apparently, on Google play, there is a 9.17.0 version, but when I checked it on my android phone, the problem still has not been solved. So I have now reverted back to the 9.14.0 version and poof, all problems are gone. Just turned off updates so that it doesn't upgrade to the broken updates.

Posts 13
Mauricio R. Dyer | Forum Activity | Replied: Sun, Sep 25 2022 6:21 AM

Hi, God Bless.

Can you please let me know how you did that?  I have an Amazon Kindle Fire HD 10 (9th generation), and my preferred language is Spanish, so I have "Biblia" installed on it, and it's giving me the same issues, I have contacted the Spanish support, and they gave me the same answer "uninstall and re-installed", which did not work.  The version 9.17 that you mentioned is not yet available for Kindle, but I saw it for android.  Can you please let me know how to revert to version 9.14?  

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