Two Faithlife accounts - two versions of Logos (7 and 9). Can both be accessed through Logos 9 version?

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Amy | Forum Activity | Posted: Wed, Aug 3 2022 6:03 PM

Hi,

I have two different Faithlife/Logos accounts - one associated with Logos 7 and one associated with Logos 9/Translators Workplace.  On my new computer I currently have the Logos 9 version running but I am wondering if I am also able to access my resources associated with my Logos 7 account without having to upgrade that one to Logos 9.  I understand that one has to log out of one account and log into the other to switch between the accounts, which is fine, I am just wanting to know if that is possible when the accounts are linked to different versions of Logos.

Thanks in advance for your help!

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MJ. Smith | Forum Activity | Replied: Wed, Aug 3 2022 6:42 PM

Welcome to the forums:

  • A Faithlife installation may be on several computers/laptops/mobile devices at the same time.
  • The current version Logos 9 is available at no cost which is worth knowing if you didn't already have Logos 9
  • So you can "upgrade" your Logos 7 to Logos 9 without any cost or loss of functionality
  • The only reason for maintaining a prior version such as Logos 9 is if your computer doesn't meet the minimum requirements for Logos 9
  • You need to have a single account to share resources - but you can keep the software on an older version when necessary by turning off automatic updates in the program settings.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 3
Amy | Forum Activity | Replied: Wed, Aug 3 2022 6:52 PM

Thanks, MJ.  I didn't realise Logos 9 was available at no cost - that's helpful to know!  Sounds like switching between user accounts is going to be a lot easier than I imagined.  

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Graham Criddle | Forum Activity | Replied: Wed, Aug 3 2022 10:23 PM

Hi Amy

Is there any particular reason you need to maintain both accounts?

Faithlife Customer Services would be able to merge them so all of the resource / features are linked to this merged account and so you would only need to log into one account and gain access to all of them

Graham

Posts 3
Amy | Forum Activity | Replied: Thu, Aug 4 2022 12:01 AM

Hi Graham,

Nope, no reason to maintain both accounts if merging is an option (I just didn't think it was!).  I will send the Customer Services team an email and put the request in.

Thanks for letting me know this is doable.

Amy

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Joseph Turner | Forum Activity | Replied: Thu, Aug 4 2022 3:50 AM

Amy:

Hi Graham,

Nope, no reason to maintain both accounts if merging is an option (I just didn't think it was!).  I will send the Customer Services team an email and put the request in.

Thanks for letting me know this is doable.

Amy

If calling is an option, that might be better, since they will probably need to ask some questions to verify that you own both accounts.  You could get it done faster without having to email back an forth.

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

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SineNomine | Forum Activity | Replied: Thu, Aug 4 2022 7:58 AM

Amy:
I didn't realise Logos 9 was available at no cost - that's helpful to know! 

Here's a link for the benefit of anyone reading along who needs it: https://www.logos.com/product/194909/logos-9-basic

“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

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