Stand Firm Resource (Broken Links?)

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This post has 13 Replies | 1 Follower

Posts 5189
Mattillo | Forum Activity | Posted: Mon, Aug 8 2022 9:14 AM

I purchased this resource off the sale this month and it seems to have several links to a "Stand Firm: Apologetics and the Brilliance of the Gospel (Videos)"

I don't see this resource anywhere in the store so was this available in the past? Might it come back in the future?

https://www.logos.com/product/198279/stand-firm-apologetics-and-the-brilliance-of-the-gospel 

Posts 30826
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Aug 8 2022 10:18 AM

A search on the publisher's website is fruitless, so I don't think it is an actual resource. Can you provide a screenshot of the link? Providing context might assist. 

macOS, iOS & iPadOS | Logs |  Install

Posts 5189
Mattillo | Forum Activity | Replied: Mon, Aug 8 2022 10:24 AM

Attached

Posts 5189
Mattillo | Forum Activity | Replied: Wed, Aug 24 2022 7:00 AM

BUMP

Posts 1812
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Wed, Aug 24 2022 8:08 AM

I haven't gone through your ownership history but you should have access to this now. We updated a collection ID so it now includes this title.

Posts 5189
Mattillo | Forum Activity | Replied: Wed, Aug 24 2022 8:13 AM

Thank you Kyle. I tried again (on mobile) but I’m still getting the same error. My resource count didn’t increase either. Does it take time to process?

Posts 751
Brad | Forum Activity | Replied: Wed, Aug 24 2022 9:13 PM

I have a similar/related problem, Kyle.  Clicking for the linked resource gives me the error below:

When I click the logos.com link it sends me to:

Posts 9171
DAL | Forum Activity | Replied: Thu, Aug 25 2022 1:08 AM

Same problem for me 🙂

Posts 1812
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Thu, Aug 25 2022 8:22 AM

I realize the issue. I, wrongly, assumed this was a WordSearch only resource.

As part of our fulfilment of the WordSearch migration this was updated to point to the video resource that was included in their licenses. If you purchased the resource via Faithlife and not WordSearch you won't have access.

It looks like we haven't made the video available for sale. Let me look into what we can do.

Posts 5189
Mattillo | Forum Activity | Replied: Thu, Aug 25 2022 8:54 AM

Thank you Kyle! 

Posts 9171
DAL | Forum Activity | Replied: Thu, Aug 25 2022 7:44 PM

Thank you! Both resources appear on mobile and desktop 👍😁👌

DAL

Posts 751
Brad | Forum Activity | Replied: Thu, Aug 25 2022 7:53 PM

Thank you so much, Kyle!  Video working on L9 Desktop now!

Posts 5189
Mattillo | Forum Activity | Replied: Fri, Aug 26 2022 6:57 AM

Yes Thank You Kyle

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