Daniel:
I created a case for your situation.
That’s great, thank you Tommy.
I'm rather hoping that my problem will go away once my TJL volumes 11 & 12 arrive...
My TJL vols 11 & 12 arrived today and have been activated. I have the Journal of Biblical Manhood and Womanhood vol. 12 showing up as a result of that, but unfortunately still not vol. 10.
I shall now follow this up more proactively with Customer Support.
Thank you everyone for your help, much appreciated.
I was in the middle of a new post about this when I noticed yours. I'm having the same problem. My library shows 98 fewer resources on L4Mac than it does on my Windows installation. I don't know which resources are missing but Journal of Biblical Manhood and Womanhood vol. 10 is one of them...
Help!
...I just discovered that 90 of my 98 missing resources are my BibSac, volumes 1-90...it looks like our problem is centered on the journal library.
Working things through with support, there were definitely some genuine issues. My problems were worked-around by copying some resources manually from the Windows installation to the Mac one – it’s a shame if this issue hasn’t been ironed out yet.
Incidentally, the very helpful member of the support team who assisted me was Christy Powell – you might want to try and contact her specifically, since she is already familiar with the problem. (Hope my mentioning a particular staff member is not a breach of etiquette here – apologies if it is.)
Thanks Daniel. I did the same, copied all my resources from Windows over to an external HDD and then scanned it with the L4Mac installation. I have all my resources now, but am a bit disappointed that it happened. These kinds of installation problems tend to turn off new users...
You’re welcome. And I agree – this stuff is very off-putting for new users.