L/V 10+ Tip of the Day #168 Help and training part 1
Another tip of the day (TOTD) series for Logos/Verbum 10. They will be short and often drawn from forum posts. Feel free to ask questions and/or suggest forum posts you'd like to see included. Adding comments about the behavior on mobile and web apps would be appreciated by your fellow forumites. A search for "L/V 10+ Tip of the Day site:community.logos.com" on Google should bring the tips up as should this Reading List within the application.
This tip is inspired by the forum posts: various
Suggestion 1: The only stupid question is the one you didn't ask.
Suggestion 2: Ask how to do something before starting a rant or posting a suggestion. Just because you haven't found the function doesn't mean it isn't there.
Suggestion 3: Know where to find help and training inside the application, on the web, from 3rd party vendors.
This block of help features are accessible via keyboard shortcuts and/or the application menu.
If you hover over the application menu icon (3 vertical dots on the application toolbar), you will be reminded of the keyboard shortcut to the help file.
The longer route to that information is to open the application menu.
- "Logos Bible Software Help" or F1 opens the internal help document (see below)
- "Browse all documentation" opens a search panel for type:manual books (see below)
- "Online support center" opens the Faithlife training website which has web pages and videos for training and for resolving some issues.
The help document within the application has a great deal of information and can often solve your issue. It also has
- A. Table of Contents which helps you understand the structure of the application and it documentation
- B. Personal notes that you have attached to Help
- C. Favorites that you have saved for easy retrieval.
These features should make it easier to find information about features you've learned to use but use rarely enough that you probably don't have the information at your fingertips e.g. label data, keyboard shortcuts, creating a custom layout . . .
The browse documentation feature has a narrow definition of documentation, type:manual; for most users this is sufficient. However, I have created my own collection which includes manuals, glossaries, interactives with embedded documentation, resources that define FL tags (e.g. Louw-Nida). I simply change the filter from type:manual to my collection "Training and Documentation." This is a standard Search panel. Feel free to be as creative as you need to be.
The link to the Faithlife support site (Logos or Verbum) opens to a page asking what you are looking for. Don't get excited by the chat box icon ... it is simply a link to sales or customer support. Customer support does not provide training but it is very good at handling application issues especially installation issues.
Verbum uses a somewhat different layout ... superior only because of the beauty of the Verbum icon. 
An example search result page from Logos:
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."