I am skimming the Greek set right now, and so far they look much better. I had one file that wouldn't load, but I re-extracted it from the download and it worked fine the second time.
Terry
Go to your account and look at your Orders page. Scroll down to Order History to find the original order, "Learn to Use Biblical Greek and Hebrew with Logos Bible Software" and click on the order number. At the new page, scroll down to find the orange download buttons. If the page looks strange in IE, use compatability mode.
Just noticed that Don answered the same question better than I! *smile*
Peace to all!
Rueben Since you are the one representing Logos who let us know that the new files were being tested and would be posted, can you please confirm that the new files are ready to be downloaded. I think some of us do not wish to hear from anyone but you or another Logos representative. If Reuben is not available, perhaps another official can comment? Rosie, you are always helpful and I want to make sure I write that. But in this case, it is Rueben or another official that needs to inform us who purchased the product, that the second fix was applied and ready to be downloaded. We should receive an email about it. We should not have to be discussing this on the forum.
Rueben
Since you are the one representing Logos who let us know that the new files were being tested and would be posted, can you please confirm that the new files are ready to be downloaded. I think some of us do not wish to hear from anyone but you or another Logos representative. If Reuben is not available, perhaps another official can comment? Rosie, you are always helpful and I want to make sure I write that. But in this case, it is Rueben or another official that needs to inform us who purchased the product, that the second fix was applied and ready to be downloaded. We should receive an email about it. We should not have to be discussing this on the forum.
Rueben never replied to this. The question is a simple one. DVDs were sent out to replace the defective DVDs. But on the new DVDs, a problem was discovered. Rueben from Logos confirmed the problem on January 3, 2011 and promised to let us know when the files were corrected (he wrote that it would take a few days).
To date, we have not had confirmation from Logos that the defective files on the replacement DVDs were corrected. We learned of a work around. But we never have been notified that the 5 defective videos on the NEW DVD have been corrected (see post from Rueben, on this thread at the top of page 3.
Mark - just contact customer service for a replacement disc. A new one is available.
Hello,
But is the latest corrections, of what Mark is speaking about? If this is the case then is a second replacements set due?
Thank you,
Paul
Does anyone know if the misc video's have been corrected the second time?
The 5 errant files have been corrected. If you go to your Order History and re-download the Greek files (as described a few postings above, you will have the corrections. You only need replace the 5 files on your drive, though you need to download both Greek zip files
found this several times in the thread - THANK YOU ALL!!!
I was actually waiting till I was able to get around running through these (again) before checking on the fixes/availability. it is all there and now downloading to an SD card on my new EEE slate. woohoo! more Logos awesomemess!
well, I downloaded the 3 files. the two greek ones worked great. i tried downloading the hebrew one 2 times and both time seemed to work, but when unzipping, it errors on lesson 9, and the rest don't extract. bah.
i tried downloading the hebrew one 2 times and both time seemed to work, but when unzipping, it errors on lesson 9, and the rest don't extract
I can tell you that the Hebrew files that came on the DVD work. So either there is a problem with the Hebrew files that are being downloaded, or more likely, they downloaded on your machine corruptly. I would suggest trying the download a third time or requesting the DVD.
i tried downloading the hebrew one 2 times and both time seemed to work, but when unzipping, it errors on lesson 9, and the rest don't extract I can tell you that the Hebrew files that came on the DVD work. So either there is a problem with the Hebrew files that are being downloaded, or more likely, they downloaded on your machine corruptly. I would suggest trying the download a third time or requesting the DVD.
Other people have had problems with them on the download link, and we've repeatedly asked for Logos to fix them there. The fix was made for the DVD version and the answer keeps coming back: order the DVD. Either they should pull the bad files from the download link, or fix them there, too. I have contacted Reuben about this.
Has anyone in Australia received their DVDs as yet? (The replacement ones)
Brent,
Just give customer service a call and request a disc. The files available for download have been checked and appear fine. So our best guess is some connections experience trouble with the size of the download.
FWIW I just downloaded the Hebrew zip file from my Orders page, and played lesson 9 on Hebrews without any problems unzipping or playing. I believe the file is fine on the Logos server..
enclosed is an image of the open zip, and another with the errors trying to extract those two files. and I have now tried downloading the nebrew .zip file 6 times and to 4 different locations that last 4 times.
Brent, Just give customer service a call and request a disc. The files available for download have been checked and appear fine. So our best guess is some connections experience trouble with the size of the download.
Brent, Just give customer service a call and request a disc. The files available for download have been checked and appear fine. So our best guess is some connections experience trouble with the size of the download. Since there is an obvious issue that others have mentioned as well, why not split the zip into two files like the Greek ones? make them all below 4g is size. I believe the issue is in downloading a file that is over 4g. just a suggestion.
Wonder about trying a different zip extraction tool ? (that can handle files larger than 4 GB)
Using 64 bit Windows 7 with Microsoft provided extract, right clicked on LearnHebrew-v2.zip file (4.16 GB), then clicked "Extract All ..." to unzip 11 files (4.66 GB) that worked fine:
Observation: anti-virus software may have file size limits (for scanning zip file contents).
Keep Smiling [:)]
what about 10 and 11? they are listed in the zip but wont unzip/extract.
Ah ha! I should have gone further - 10 and 11 are corrupt for me as well. I use a download manager, it's not the transmission of the file.
Brent, Just give customer service a call and request a disc. The files available for download have been checked and appear fine. So our best guess is some connections experience trouble with the size of the download. Since there is an obvious issue that others have mentioned as well, why not split the zip into two files like the Greek ones? make them all below 4g is size. I believe the issue is in downloading a file that is over 4g. just a suggestion. Wonder about trying a different zip extraction tool ? (that can handle files larger than 4 GB) ... Keep Smiling
...
Keep Smiling
Ding, ding, ding!!
okay, maybe a faq should be started.
be sure you are using an OS that suports greater than 4gb files.
make sure that you are using an uncompression tool that supports those large files (again, 4gb seems to be the issue).
make sure that your firewall/AV software allow transferring that large of a file (once again, perhaps the 4gb "limit").
in my case - Windows vista ultimate (not 64bit) i saved the zip from a previous download and was using pkware from a couple years ago, it has always worked and was the purchased version, not shareware - so didn't assume it was not going to work. in this case, it did not work. just to try that point further, I uninstalled the version i had (10.xx i think), and then downloaded the latest version 12.xx and tried again to no avail. i didnt' see any issues with 4gb files noted on teh website, but in my final attempt. I uninstalled the pkware altogether and used the built in uncompressed that is part of Vista (XP and Win7 have this as well), and it worked. I used the zip that I had downloaded previously and that wouldn't unzip without errors and this time with the built in functionality of Vista - it worked!!
BTW - in my very first attempt to download directly, I did have to adjust my firewall settings. my AV didnt' seem to make a difference, but I can see how it might if it does autochecking when a file is downloaded.
thank you everyone for all your help and participation and patience with me. [;)]
I have Win 7 64 bit, I just right clicked on the zip file, clicked on Open With..., chose Windows Explorer, and it opened it fine - both 10 and 11played fine (although the audio is very soft in 11).
Obviously, the answer is to split the file on the files site so the file is not so big. There have been so many issues with this particular resource! Splitting the file will solve what hopefully would be the last issue. And Logos should take note not to have files so large as downloads, but make it a policy to split large files. They did it with the greek files. Why not do it with the hebrew files?
Aye, ditto here, except my first attempt to download ended up with a system freeze and forced reboot. I couldn't force just the browser - FireFox - to close, it's extremely rare these days that I get a full system freeze, so maybe it was just a conflict with something else I had going on in another tab in FF, I dunno; I had plenty of RAM though so that wasn't a factor.
Once I rebooted and reopened FireFox, the huge file downloaded via my broadband turbo and unzipped just fine.
just contact customer service for a replacement disc. A new one is available.
Just hit the problem but thanks to the forums I know that I need new disks, it's a real shame that video updates cannot be pushed out like book resources as I now have to wait for the replacement DVD.
Thank you, I just found out that I needed to order replacement video for poor sound quality in Greek as I used the Hebrew video first.
