Duplicate Note Icons

I have noticed just recently that some of my note entries (icons) are duplicated. One next to another. However, the actual note is not duplicated. I'm not sure when this showed up, and it doesn't affect all of my note icons. There are many that have only one icon and not two. Here's what it looks like:

Is this a known bug? What could this be due to? Can it be corrected? Thanks much.

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steve clark

Have you double clicked on each note icon? these may be in different note files.

EDIT: you also could use the Visual Filter Menu to turn ON/OFF different notes while watching the icon in your Bible to see which note file turns ON/OFF each icon.

Bruce Lundquist

https://community.logos.com/discussion/comment/200997#Comment_200997

I tried the clicking on each of the note icons and they point to the same note file and the same note.

I tried turning off the note filter pertaining to the book and both icons disappear. So that isn't it.

Thanks.

Gregory Peters

https://community.logos.com/discussion/comment/201011#Comment_201011

Bruce,

I'm having the same problem except mine is now up to four icons for the same reference. Have you found out what's causing this.

Greg

Kevin Becker

This reminds me of a bug that appeared many months ago... I wonder if it has recurred.

http://community.logos.com/forums/t/11946.aspx

EDIT: I added a post to the link above so it has a better chance of being seen by Melissa or Bradley.

Rich DeRuiter

https://community.logos.com/discussion/comment/204874#Comment_204874

Bruce,

I'm having the same problem except mine is now up to four icons for the same reference. Have you found out what's causing this.

Greg

Just guessing here, but see if either of these apply.

I think this may occur if you have a note open on two computers and change something on both. At least I had a similar issue once (I think).

Or, it could be an issue with importing from Libronix - have you imported the same notefile more than once?

Bradley Grainger (Logos)

I have noticed just recently that some of my note entries (icons) are duplicated. One next to another. However, the actual note is not duplicated.

The actual note is duplicated, unfortunately. (Click the first icon, then the second, and look at the position of the scroll thumb in the vertical scroll bar in the Notes window; you'll see that it changes position, indicating that these are two different notes.)

This can be caused by editing the same note file concurrently on two different machines before Logos 4 has finished syncing the changes. The only solution (right now) is to identify the duplicated notes and manually delete one of the duplicates when you find them. Note that it is very important to let Logos 4 finish syncing the delete before switching computers, to stop the problem getting even worse.

We plan to upgrade the notes sync to eliminate this problem in a future version of the application, but I don't have an estimate for when that will be ready.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/204874#Comment_204874

I'm having the same problem except mine is now up to four icons for the same reference. Have you found out what's causing this.

Can you post a screenshot of the problem?

Bruce Lundquist

https://community.logos.com/discussion/comment/204926#Comment_204926

The actual note is duplicated, unfortunately. (Click the first icon, then the second, and look at the position of the scroll thumb in the vertical scroll bar in the Notes window; you'll see that it changes position, indicating that these are two different notes.)

This can be caused by editing the same note file concurrently on two different machines before Logos 4 has finished syncing the changes. The only solution (right now) is to identify the duplicated notes and manually delete one of the duplicates when you find them. Note that it is very important to let Logos 4 finish syncing the delete before switching computers, to stop the problem getting even worse.

Thanks very much for your help. I see now that it seems to be two different files. (Is that what you are saying?)
I only use Logos on one computer. So I'm still puzzled on how this could have occurred. It's really all over the place. Not just one book of the bible, so it could take some time to correct manually.

So the question I have, is there an associated note file that I could examine/edit/delete? I know this is tricky, but I'm a system support engineer by trade and deal with software, and the associated problems that are caused by either bugs or user issues. (I specialize mostly in Linux. I wish there was a Fedora/Linux version of Logos. That would be great!)

Thanks very much for everyones help. Please have a Merry Christmas!

Rich DeRuiter

https://community.logos.com/discussion/comment/205559#Comment_205559

I only use Logos on one computer. So I'm still puzzled on how this could have occurred.

This can still happen if you edit a note and close Logos, or 'sleep' or 'hibernate' the computer before the syncing is complete. Could that be what's happening here?

So the question I have, is there an associated note file that I could examine/edit/delete?

Unlike L3, Logos4 notes can't be edited outside of the program (and it's not recommended to edit L3 notes outside of L3!). If you navigate to C:\Users\[User]\AppData\Local\Logos4\Documents\[random string]\Documents\Notes you'll see only two files there notes.db and notes.db-journal. If you open notes.db in Notepad, you'll see some of the issues here (don't edit the notes in Notepad, as that could have serious and undocumented consequences!). All the note files from L4 are stored in one file on the HDD.

When I have seen this happen, I've simply looked at the multiple iterations of the note, decided which one I wanted to keep and deleted the others. Then I make sure syncing is finished before closing the program (and/or closing/sleeping my laptop).

EDIT: added warning about editing L3 notes outside of L3, and made some formatting changes to improve readability.

Jonathan West

Do both notes appear in a different Bible version (e.g. try KJV ...)?

If not, could it ill be because one note was added using selection rather then reference in the right click menu and is associated with NKJV (looking at your screen shot)?

Bruce Lundquist

https://community.logos.com/discussion/comment/205641#Comment_205641

Richard,

Regarding you statement about sleeping/hibernating, you are right on the money, I do sleep my laptop. When it’s time to go to work I shut the lid and leave. I rarely shutdown the laptop. This could be the issue with the synchronizing.

Jonathan,

I have noticed the difference also. I wondered why some were duplicated and others not. However, I almost never right click and paste. I copy the verse or selected text and paste.

I do think it’s due to shutting the lid/sleeping the laptop while a synchronization is in progress. Is there a way to change this, other than my having to shutdown my laptop everytime? It seems to me that this could be programmed into the sync. (I’m speaking as an IT professional.) But whatever Logos decides I love the program, and am very satisfied over all.

Rich DeRuiter

https://community.logos.com/discussion/comment/205687#Comment_205687

Is there a way to change this, other than my having to shutdown my laptop everytime?

Sleeping the laptop is okay. Just make sure that it's finished syncing first. Hover the mouse cursor over the sync arrows and wait for the message "syncing complete, all items are up to date" (or something like that), before closing the lid.

You may want to shut down Logos each time too (at least I do).

Jerry Smith

https://community.logos.com/discussion/comment/205706#Comment_205706

I'm wondering if we have "Notes Gone Wild" or something! I always wait till the computer finishs doing its sync. I never have my desktop and laptop open at the same time, yet, duplications are rampant!

I spend the Thanksgiving (long) weekend deleting ALL duplicates from Gen-Rev! The note file was clean with single entries only. Now, the first of Jan and it's "Notes Gone Wild" again . . . I'm a heavy note user for links to Journal Articles, externally located PDFs and Word documents, etc. Creating notes is very much part of work in L4 (as it was in L3) . . . so, any thoughts on how to stop this ongoing duplication?

Bruce Lundquist

https://community.logos.com/discussion/comment/208437#Comment_208437

Jerry,

I thought I had a problem, but it's nothing compared to yours! I'm so sorry. I don't have time to do them all at once, but am slowly chopping them down bit by bit.
This does seem like a big problem. I have been closing Logos 4 every time now. I will keep an eye out for any that return.

Reid A Ferguson

https://community.logos.com/discussion/comment/208437#Comment_208437

Yeah - think THAT's bad? Try this - Been deleting hundreds for months. I literally have 1000's of these. These are not even the worst. No help to date. Only that they are "working on it". I understand they are swamped and this isn't high priority. In time, I'm sure. But it is a very very bad nuisance and slows my machines considerably. I cannot let the program sync since syncing is what sends the duplication process skyrocketing. If anyone has any kind of help - let us know!

TCBlack

https://community.logos.com/discussion/comment/214120#Comment_214120

ah - think THAT's bad? Try this - Been deleting hundreds for months. I literally have 1000's of these.

I have nothing helpful to say about this.... but.... OUCH!

Jonathan Vliet

https://community.logos.com/discussion/comment/214567#Comment_214567

I call for note reform! I dream of a day when Logos note organization functions like gmail labels!

I don't use notes much, because I feel like they're clunky and disconnected, and sometimes I just want to make a generic note on the page that I'm looking at (like I would on a page in my Bible) without me feeling like it has to fit into a "category" and be stored off in some detached, unorganized list. I would like to just click on the note icon, and have it pop up as a bubble, right there on the sheet that I'm looking at. And indeed, that is the only place that it is stored! (As far as I ,the user, am concerned)

If it happens to fit into a "category" of notes I can apply a label to it: "Notes on creation." If it happens to fit into multiple categories, I can apply multiple labels to it: "Notes on Creation," "The Sabbath," and later I can click on one of those label categories and it will still pull up every note associated with it...

There...I've tossed my pebble into the ocean :-)

Don't mean to complain though. Using Logos really is a blessing and I appreciate everything the Logos team has accomplished so far! Thank you guys!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/214120#Comment_214120

If anyone has any kind of help - let us know!

We added a "remove duplicate notes" command to 4.2a SR-3 today.

First, type "update now" in the command box to check for updates and download the latest release. Once it has installed, enter "remove duplicate notes" in the command box, and you should see icons for exact duplicates disappear. (If you have edited some of the notes so that they're not exact duplicates, we'll leave them in place so that we don't delete your changes. You will have to consolidate the changes manually.)

Please let us know if/how well this works for you.

Bruce Lundquist

https://community.logos.com/discussion/comment/232941#Comment_232941

We added a "remove duplicate notes" command to 4.2a SR-3 today.

First, type "update now" in the command box to check for updates and download the latest release. Once it has installed, enter "remove duplicate notes" in the command box, and you should see icons for exact duplicates disappear. (If you have edited some of the notes so that they're not exact duplicates, we'll leave them in place so that we don't delete your changes. You will have to consolidate the changes manually.)

Please let us know if/how well this works for you.

Bradley,

Thanks for all your hard work on this. However, I'm afraid it didn't solve the problem. I followed your instructions and got the latest update. I have Logos 4.2a SR-3 (4.21.5.0932). I then typed on the command line, "Remove Duplicate Notes."

When I checked the dups are still there in my case. Here's a screen print:

The only difference is you will notice is that in the top picture there is the added text "Exodus 4:13 (NKJV)"
I think the reason this exists is because a lot of my notes were imported from Libronix 3. So many are like this.
This is probably not fixable and I understand. But God bless you for trying.

If you have any other suggestions please let me know.

Reid A Ferguson

https://community.logos.com/discussion/comment/232941#Comment_232941

I am excited enough about the prospect of this to kiss you full on the mouth. Unfortunately, I performed the upgrade and it shows I am running 4.2a - but when I enter the command "remove duplicate notes" it only tries to search the library for the phrase rather than performing a function. Any tips? I've done it both with, and without the quotes. It will not update beyond 4.2a (4.21.5.0550) Do I need to switch from the beta channel? Believe me - I cannot say how grateful I am you have continued to work on this. THANK YOU!

Kevin Becker

https://community.logos.com/discussion/comment/233053#Comment_233053

Reid, SR-3 was only released on the Stable channel so you need to run the command Set update channel to Default or run the installer from here:
http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

Reid A Ferguson

https://community.logos.com/discussion/comment/233055#Comment_233055

IT WORKED! IT WORKED! IT WORKED! IT WORKED! I almost wept. I can't believe it. THANK YOU THANK YOU THANK YOU THANK YOU.

It took nearly 15 minutes to clear out all the dupes - but Whamm-o! They're gone.

Thank the whole team most vigorously for me. Whoo hoo!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/232994#Comment_232994

The only difference is you will notice is that in the top picture there is the added text "Exodus 4:13 (NKJV)"

I think the reason this exists is because a lot of my notes were imported from Libronix 3. So many are like this.
This is probably not fixable and I understand. But God bless you for trying.

This command is designed to remove only exact duplicates, in order to avoid inadvertent loss of user-created data; that's why it's not working for you.

Did you import your notes from LDLS3 at two different times with two different versions of Logos 4? IIRC, in an early version of Logos 4, we put the LDLS3 note title ("Exodus 4:13 (NKJV)") as the first line in the note. Later on, we improved the import feature to detect that this note title would be the same as the link in Logos 4, and hide it during the import because it's redundant.

At the time, we recommended running "import delete notes" first, followed by "import notes" to re-import them all (http://wiki.logos.com/4.0b_Beta_3). However, that message may only have gone out to beta testers, not regular users who upgraded from 4.0a to 4.0b. (Or, if you had already edited the imported notes, "import delete notes" wouldn't have worked, because it doesn't delete imported notes that have been modified.)

Unfortunately, I don't think we can write a tool to automatically remove the "almost" duplicates without running the risk of deleting non-duplicate notes on the same verse that are important to keep.

tom

https://community.logos.com/discussion/comment/233121#Comment_233121

The only difference is you will notice is that in the top picture there is the added text "Exodus 4:13 (NKJV)"

I think the reason this exists is because a lot of my notes were imported from Libronix 3. So many are like this.
This is probably not fixable and I understand. But God bless you for trying.

This command is designed to remove only exact duplicates, in order to avoid inadvertent loss of user-created data; that's why it's not working for you.

Did you import your notes from LDLS3 at two different times with two different versions of Logos 4? IIRC, in an early version of Logos 4, we put the LDLS3 note title ("Exodus 4:13 (NKJV)") as the first line in the note. Later on, we improved the import feature to detect that this note title would be the same as the link in Logos 4, and hide it during the import because it's redundant.

At the time, we recommended running "import delete notes" first, followed by "import notes" to re-import them all (http://wiki.logos.com/4.0b_Beta_3). However, that message may only have gone out to beta testers, not regular users who upgraded from 4.0a to 4.0b. (Or, if you had already edited the imported notes, "import delete notes" wouldn't have worked, because it doesn't delete imported notes that have been modified.)

Unfortunately, I don't think we can write a tool to automatically remove the "almost" duplicates without running the risk of deleting non-duplicate notes on the same verse that are important to keep.

Because I still do all of my notes in L3, I simply delete the notes.db file and then re-import my notes into L4. The command to delete import notes just takes too much time.

Allen Browne

https://community.logos.com/discussion/comment/232941#Comment_232941

We added a "remove duplicate notes" command to 4.2a SR-3 today.
First, type "update now" in the command box to check for updates and download the latest release. Once it has installed, enter "remove duplicate notes" in the command box, and you should see icons for exact duplicates disappear. (If you have edited some of the notes so that they're not exact duplicates, we'll leave them in place so that we don't delete your changes. You will have to consolidate the changes manually.)

Please let us know if/how well this works for you.

Thanks, Bradley.

Just found this thread today (problem's been there for ages), and the remove duplicate notes command worked for me.

Appreciated.

Allen Browne

https://community.logos.com/discussion/comment/301846#Comment_301846

Whatever is causing the duplicate notes problem, it has not been solved in 4.3 SR-7 (4.30.1621).

My main notes file just quadruplicated itself, i.e. 4 copies of each note!!!

The Remove duplicate notes command did its job, so I can live with that, but the cause is still unresolved.

(I do have Logos on a desktop machine as well as my notebook, so I'm guessing it is some kind of synch-ing problem.)

Dave Hooton

https://community.logos.com/discussion/comment/312260#Comment_312260

(I do have Logos on a desktop machine as well as my notebook, so I'm guessing it is some kind of synch-ing problem.)

Yes it is. It is best to keep one Logos 4 closed until the other has finished sync'ing. The problem should be fixed when v 4.5 is released, which is currently being tested.

Allen Browne

https://community.logos.com/discussion/comment/312273#Comment_312273

(I do have Logos on a desktop machine as well as my notebook, so I'm guessing it is some kind of synch-ing problem.)

Yes it is. It is best to keep one Logos 4 closed until the other has finished sync'ing. The problem should be fixed when v 4.5 is released, which is currently being tested.

Thank you, David. That's good news.

And your description does match what I did yesterday, i.e. the desktop was downloading, indexing, synching while I was using the laptop.