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This post has 72 Replies | 4 Followers

Posts 6
Boyd Waters | Forum Activity | Replied: Fri, Feb 18 2011 11:35 PM

iPhone first-generation ("2G"). iOS version 3.1.3, no other apps are running (because iOS 3 doesn't support background apps). WiFi connected to a 7Mbps DSL connection. Tested with the phone docked (powered through the dock connector) and stand-alone. Full battery. The Logos app is not allowed to "sleep" or "auto-lock" during these tests. I did not receive any push notifications during these tests.

I don't think that the logs mentioned in the link  http://community.logos.com/forums/t/28865.aspx are relevant, as that talks about crash logs. The Logos app is not crashing. It's just not letting you use the resources offline.

Thanks for prompting me to supply better debugging information!

Posts 12
Dan Higgins | Forum Activity | Replied: Sun, Feb 20 2011 4:09 PM

Just adding my name to this list of people struggling and frustrated by this.  I am using the iPad version.  Purchased the complete NICOT/NICNT set and the Bakers NT Commentary set a couple of days ago.  Started downloading them to my iPad to use in offline mode.  Some worked.  Some didn't.  But once they didn't work they appeared "hung" so that going back and trying to download later generated an immediate error - the same error as shown in the screen shot by another poster.  Very frustrating!  And, no, I don't want to deinstall and reinstall and need to re-download everything.  Not unless I know it will work.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Feb 21 2011 8:47 PM

Dan HIggins:
Started downloading them to my iPad to use in offline mode.  Some worked.  Some didn't.

Wonder about connecting iPad to iTunes - sync - look at logs => http://community.logos.com/forums/t/28865.aspx

Also wonder about disconnecting iPad from AC, powering off iPad (press and hold home button until red power off slider appears - slide to power off - wait several minutes), connect AC adapter (should power up iPad), follow by launching Logos and retry changing one resource offline mode to ON - wait for airplane icon before changing another resource offline mode.

Observation: forum includes download crash issue with logs => http://community.logos.com/forums/t/29153.aspx (noticed low memory error logs that coincided with Logos 1.6.2 crashing after downloading resource for offline use)

Keep Smiling Smile

Posts 13
Hans Krause | Forum Activity | Replied: Wed, Mar 2 2011 11:00 PM

Same problem here, appr. half of my resources will download, half will refuse. What does not work one day, may download the next. No logic at all. Would be happy to hear what Logos wizards have been able to do on this very painful and expensive issue. After all, reading online costs a fortune on data transfer costs and is teasingly slow.

Posts 446
Jonathan Sine | Forum Activity | Replied: Thu, Mar 3 2011 4:56 PM

Problem solved with latest update! Thanks!!

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 769
Alan Charles Gielczyk | Forum Activity | Replied: Thu, Mar 3 2011 6:17 PM

Mine was not, still unable to download some Ashland Journals.

Posts 993
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Thu, Mar 3 2011 7:58 PM

Alan, there is now a link in the about view to send support info. Please send the email that generates.

Posts 6
Boyd Waters | Forum Activity | Replied: Sat, Mar 5 2011 4:24 PM

Today I deleted the Logos app from my phone, then downloaded the new Logos iPhone app version 1.6.3 in iTunes. I synced with my iPhone, then removed my phone from its dock.

I was able to download all of the resources that I have tried before, and there was no problem!

To test the offline resources, I put my iPhone into "Airplane mode", no network connection, then started the Logos app again. All of my offline resources showed up fine. I've tested a few of them and they work just great with no network connection. This is a first for me.

THANKS VERY MUCH for resolving this issue! Big Smile

original 8GB iPhone 2G, iOS 3.1.3, Logos 1.6.3

Posts 208
Aaron Knotts | Forum Activity | Replied: Tue, Mar 8 2011 2:00 PM

I am having the same issue on my iPad. Connected to AC power, lock time set to NEVER, WiFi connection very strong, left it running all night to download and had four books not downloadable. (Holman Atlas / Guide / others I cant recall).

Offline reading is a must for me. I wish for an easier way to sync resources for offline use, but moreover, am eager for this method to work without issues.

Looking forward to the update mentioned earlier in the thread.

MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2048 MB

 

 

Posts 208
Aaron Knotts | Forum Activity | Replied: Tue, Mar 8 2011 6:17 PM

Boyd Waters:

Today I deleted the Logos app from my phone, then downloaded the new Logos iPhone app version 1.6.3 in iTunes. I synced with my iPhone, then removed my phone from its dock.

I was able to download all of the resources that I have tried before, and there was no problem!

I am going to resort to this and add them back one at a time.  Crying   two days work down the drain.

MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2048 MB

 

 

Posts 208
Aaron Knotts | Forum Activity | Replied: Tue, Mar 8 2011 6:53 PM

Having uninstalled the app from my iPad, I opened iTunes and downloaded it and synced. So ASV is the only book OFFLINE.

I decided to try and install the "Baker Encyclopedia of the Bible" only, and it failed after about 15 minutes.

Help :(   I am at the end of my tether. Contemplating wiping the iPad and starting all over.

 

EDIT: I did decide to restore my iPad to factory settings. I have now reinstalled Logos again and just tried to make the NKJV bible my first OFFLINE book. After about two minutes I received "Error loading book - Logos could not load the specified book"

I don't understand why I am having so much difficulty with this. Logos IS my primary reason for having an iPad.

MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2048 MB

 

 

Posts 993
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Mar 9 2011 8:56 AM

Aaron, go to the about page, touch the "send support info" link and send the email.

Posts 208
Aaron Knotts | Forum Activity | Replied: Thu, Mar 10 2011 1:34 AM

Dave Dunkin:

Aaron, go to the about page, touch the "send support info" link and send the email.

Thanks Dave for your response. It may not warrant me doing so now.
I spent the day at a friends workplace where they have a fibre optic internet connection and it is blazingly fast. It took me all day to download the books I wanted - fingers crossed I will never have the sign out problem.

Interestingly, when at home, I can use the iPad App Store on the device, and it sucks down a hefty app (i.e. Pages 51.3MB) in a matter of a minute or so...but for whatever reason, my bandwidth had major issues with downloading the books. I am happy to say I have most of the reference works on my iPad that I need for now.

MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2048 MB

 

 

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