Problem with installing updates

Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 12
Susan Murphy | Forum Activity | Posted: Thu, Mar 10 2011 6:12 AM

I've been notified that I have a new update of the Beta software to install.  

it asks for my password.  
So I enter my user name and my computer password.  
It doesn't take that. 
Then I enter my user name and Logos password.  
It doesn't take that.  
Then I go back and enter my username and computer password.

This is the message I get then:

"An error occurred while installing the update.  Please try again later."

This has happened several times.

What is going on?

Susan Murphy

Posts 5864
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Mar 10 2011 7:24 AM

Hi Susan

A screen shot of the box asking your details would help narrow down the options.

But in the end it might come down to a call to customer services. To do this cheaply make use of Skype.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Mar 10 2011 3:12 PM

Susan W. Murphy:
"An error occurred while installing the update.  Please try again later."

Please try Update Error steps after restarting Mac (on Mac Troubleshooting page)

If error repeats, please post logs using How to Report Bugs in Logos 4 Mac steps OR contact Logos

Observation: last Logos 4 Mac Beta was released 22 Feb 2011 while last Stable version was released 8 Mar 2011 (anticipating new Beta soon).

Keep Smiling Smile

Page 1 of 1 (3 items) | RSS