Signing In....FOREVER?!

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Posts 22
Allen Townsend | Forum Activity | Posted: Sat, May 14 2011 9:47 AM

I am one of the many experiencing problems with Logos. Last weekend, I tried deleting all of the programs and reinstalling as was suggested in a previous post. When I downloaded the "current stable" version from(http://downloads.logos.com/LBS4/LBS4MacInstaller/Logos4Mac.dmg), I now get the eternal "Signing In" wheel.

Can someone please help me? I am going into week 2 without my much needed program. 

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, May 14 2011 12:19 PM

Allen Townsend:

I am one of the many experiencing problems with Logos. Last weekend, I tried deleting all of the programs and reinstalling as was suggested in a previous post. When I downloaded the "current stable" version from(http://downloads.logos.com/LBS4/LBS4MacInstaller/Logos4Mac.dmg), I now get the eternal "Signing In" wheel.

Can someone please help me? I am going into week 2 without my much needed program. 

Observation: "Logos Bible Software 4" is one application; not know what "deleting all of the programs" means.  Also curious about Logos problem description(s).

To diagnose "Signing In", please post logs OR wait until Monday to contact Logos Technical Support => http://www.logos.com/about/contact

Wiki page Mac Troubleshooting has How to Report Bugs in Logos 4 Mac section with log posting steps.  Also includes link to Logos Log Scribe

Likewise wiki page Mac Troubleshooting has Uninstalling and Reinstalling in Logos 4 Mac section that includes all Logos 4 Mac files and folders to delete (note: complete uninstall can take hours to download resources and index them).

Keep Smiling Smile

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, May 14 2011 5:50 PM

Allen Townsend:
Here is a copy of my log.

Wonder if want Logos 4 Mac Beta or Stable updates ?

Indexer.log file has 4.3 Beta 4, version 4.30.0.0442

Logos4.log file has 4.2a SR-5, version 4.21.5.0959

Sign in crash is happening because current Stable 4.2a SR-5, version 4.21.5.0959 cannot use newer 4.3 Beta 4, version 4.30.0.0442 database files.

Wiki page Mac Troubleshooting has Want to downgrade from Beta to Stable section that includes: "Beta bugginess is not for everyone (fixing some bugs spans several Beta releases). However, downgrading in middle of a Beta development cycle is difficult. Potential Risk: some documents may not sync to a Stable release eg. a new feature or format. If want to downgrade from Beta to Stable version, need to Completely Uninstall Beta using Uninstalling and Reinstalling in Logos 4 Mac (do have option to avoid re-download of your Logos 4 resource files)."

If want Beta updates, can skip step 3 in Uninstalling and Reinstalling in Logos 4 Mac section.  If (when) encounter Beta bugginess, please post in Mac Beta forum.

Keep Smiling Smile

Posts 22
Allen Townsend | Forum Activity | Replied: Sat, May 14 2011 7:36 PM

Thank you.

Do I need to delete the stable version? Or just download the latest beta version and reinstall it?

Posts 22
Allen Townsend | Forum Activity | Replied: Sat, May 14 2011 8:03 PM

I downloaded the current beta version it is crashing right after the music. Here is the log...

7532.Logging 3.zip

 

I'm typically decent at computers but this program seems to defeat me every time.

Thanks for your help!

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, May 14 2011 8:07 PM

Allen Townsend:

Thank you.

Do I need to delete the stable version? Or just download the latest beta version and reinstall it?

Should be able to download Current Beta release

Dragging "Logos Bible Software 4" from downloaded disk image to Applications folder should replace (delete) stable version.

Keep Smiling Smile

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