Bug: open in small window

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JT (alabama24) | Forum Activity | Posted: Fri, May 27 2011 10:37 PM

I think I read this somewhere, but I couldn't find it tonight. Sometimes when I open Logos, it opens in a small window. There appears to be no rhyme or reason for it.

 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, May 27 2011 11:28 PM

Wondering if external displays being connected or disconnected ?

Have sometimes seen smallish window, resized window, then restarted Logos 4 Mac (currently not know rhyme or reason).

Keep Smiling Smile

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JT (alabama24) | Forum Activity | Replied: Sat, May 28 2011 6:15 AM

KS4J - 

I think that I read an OLD post when I first got Logos a couple of months ago which referenced external displays. My iMac does have a second display, which is normally left off. However, most of the time I use my MacBook Pro (13 inch; Mid 2010; 2.4 GHz Core 2 Duo; 4 GB Ram; OS 10.6.7), which is not connected to any external display. It happens randomly on both machines.

On a scale of 1-10, this is an annoyance factor of 1.

Another weird thing that sometimes happens: When I load a layout, sometimes Logos will diminish into my doc. That is more of a 2 on my annoyance factor. Neither is a really big deal, but Logos should know about it if they don't already. (I assume they do, but I could not find a post about it).

 

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Gary George | Forum Activity | Replied: Wed, Jul 18 2012 6:38 AM

Hello, did you find a solution for this?

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Donovan R. Palmer | Forum Activity | Replied: Wed, Jul 18 2012 7:39 AM

I see this same behaviour as well.  I haven't hooked up to an external monitor in a very long time, so it's not that.  I can't seem to see any other pattern which would proceed this happening either. 

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Fr. Charles R. Matheny | Forum Activity | Replied: Wed, Jul 18 2012 10:09 AM

For me, this is a normal and regular alternate opening-smile.

I got used to it.

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Jack Caviness | Forum Activity | Replied: Wed, Jul 18 2012 10:41 AM

alabama24:
I think I read this somewhere, but I couldn't find it tonight.

You did, but it does not bother me enough to search for the thread. Happens to me randomly also.

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Martin Potter | Forum Activity | Replied: Wed, Jul 18 2012 3:16 PM

If you could post logs when this occurs, we have added some additional logging to 4.5c to help track this issue down.

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Donovan R. Palmer | Forum Activity | Replied: Fri, Jul 20 2012 12:28 PM

Logs and screen shot. 

465247.Archive.zip

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Martin Potter | Forum Activity | Replied: Fri, Jul 20 2012 3:07 PM

Donovan,

From the logs, it appears that the window's position was saved with that size. This can occur if the window previously opened to that small/minimum size and the zoom button was clicked without first resizing the window. If this is the case, can you try moving the window, resizing it manually before clicking on the zoom button, quitting and then relaunching Logos? If the window opens in the bottom left corner of the screen again, please post new logs.

 

Thank you,

Martin

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Gary George | Forum Activity | Replied: Fri, Jul 20 2012 3:27 PM

Its happening on macs too.  I don't use any kind of zoom.  I don't minimize as well since Lion offers extra desk tops.  : ) 

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Fr. Charles R. Matheny | Forum Activity | Replied: Fri, Jul 20 2012 3:52 PM

Guys, this is normal Logos behavior. Been doing it to me for well over a year. It comes and goes, no rhyme or reason. Logos has not been able to come up with a solution. It is a reported bug, lots of logs have been filed.

 

For me, I'm just elated when it opens! It will resize for you.

Sometimes a permission repair will clean it up for a a week or two, then it's back.

Changing layouts before closing sometimes will make it stop doing that for a week or two, but then it comes back.

It's just normal Logos at this point, does not affect anything that I know of once resized.

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Fr. Charles R. Matheny | Forum Activity | Replied: Fri, Jul 20 2012 3:53 PM

BTW , it has always done it on mine no matter if I have other screens hooked up or not.

fwiw.

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Donovan R. Palmer | Forum Activity | Replied: Sat, Jul 21 2012 1:00 AM

Martin Potter:
From the logs, it appears that the window's position was saved with that size. This can occur if the window previously opened to that small/minimum size and the zoom button was clicked without first resizing the window. If this is the case, can you try moving the window, resizing it manually before clicking on the zoom button, quitting and then relaunching Logos? If the window opens in the bottom left corner of the screen again, please post new logs.

I never run Logos in any size other than full window.  I rarely minimize it to the dock either. There is no pattern as to when it does this. It has done it off and on for ages, so I thought I would weigh in with the thread here to validate that others are experiencing this issue.

If I have time, I will manipulate it as you suggest and then post logs. 

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Donovan R. Palmer | Forum Activity | Replied: Sat, Jul 21 2012 1:17 AM

OK, I experimented with numerous combinations of closing and opening Logos and I could not replicate this. One thing that I did notice is that Alabama24's screen shot and mine both showed that resources had been updated. If I recall, I had just downloaded John Piper's book.  Is there anything that Logos does in terms of setting the state of the program when it shuts it down to install resources?

This is indeed a mystery and maybe this is a clue?

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fgh | Forum Activity | Replied: Sat, Jul 21 2012 7:50 AM

Martin Potter:
it appears that the window's position was saved with that size. This can occur if the window previously opened to that small/minimum size and the zoom button was clicked without first resizing the window.

That has definitely not been the case the few times I've encountered this bug.

It's also a pseudo-answer, since you still need to explain why it opened to a minimum size that first time.

What I've begun to suspect -- though it happens too rarely for me to have been able to confirm it yet -- is that it doesn't happen after normal shutdowns, only after [some] crashes. Anyone who can confirm or refute this? The fact that the person who seems to have more crashes than any of us also seems to have more small window openings than any of us might support it.

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Fr. Charles R. Matheny | Forum Activity | Replied: Sat, Jul 21 2012 8:20 AM

Fgh. ( Nice one ). It is my opinion, and thats all it is, is that this is related to updates from Logos. The longer we go between updates, the less problems I have with this and other issues as well.

My last big crash was again due to an update from Logos that corrupted a file folder's contents.

It's a Logos coding issue , Period.

I try to be very careful once Logos is working, to not change anything about my set-up. I will usually be fine ( though slow and clunky and with the usual scrolling issues) until the next update from Logos servers. At that point I know there are going to be issues again. The most common is again dealing with the issue under discussion here. I have had lengthy conversations with Logos tech support. Screen shares with them getting logs themselves and, other times when I/WE could not make it do so, nor crash.

It is an intermittent issue concerning fragile software . It is fragile because because it has several known instability issues. It's just that simple.

How many other programs do you currently have on your Mac where you have to have special scripts to constantly provide logs to the company and forums?

I have none other than Logos. ( And there's your sign ).

Yes, I have daily issues with Logos.

It is open and in use many hours a day almost everyday of the week.

It's not a part-time or hobby tool for me.

Again, my best "guess" is that this is related ( most often ) to something in the "process" of installing updates. Not the updates themselves, but the install, reboot, reload, process.

Quite frankly: I'm used to it, so when it happens it does not bother me so much.

 

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Martin Potter | Forum Activity | Replied: Sat, Jul 21 2012 5:52 PM

Gary George:

Its happening on macs too.  I don't use any kind of zoom.  I don't minimize as well since Lion offers extra desk tops.  : ) 

To clarify, I was referring to the 300 x 400 minimum window size for Logos that was in your screen shot and not minimizing to the dock. I apologize for the confusion.

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Martin Potter | Forum Activity | Replied: Sat, Jul 21 2012 6:00 PM

Donovan R. Palmer:

Martin Potter:
From the logs, it appears that the window's position was saved with that size. This can occur if the window previously opened to that small/minimum size and the zoom button was clicked without first resizing the window. If this is the case, can you try moving the window, resizing it manually before clicking on the zoom button, quitting and then relaunching Logos? If the window opens in the bottom left corner of the screen again, please post new logs.

I never run Logos in any size other than full window.  I rarely minimize it to the dock either. There is no pattern as to when it does this. It has done it off and on for ages, so I thought I would weigh in with the thread here to validate that others are experiencing this issue.

If I have time, I will manipulate it as you suggest and then post logs. 

Thank you for providing feedback on this issue. If the issue does appear again, if you could please post logs of the session in which it first occurs, it would be appreciated.

Donovan R. Palmer:

OK, I experimented with numerous combinations of closing and opening Logos and I could not replicate this. One thing that I did notice is that Alabama24's screen shot and mine both showed that resources had been updated. If I recall, I had just downloaded John Piper's book.

Does this issue occur more frequently for you after installing updates?

 

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Martin Potter | Forum Activity | Replied: Sat, Jul 21 2012 6:02 PM

fgh:

It's also a pseudo-answer, since you still need to explain why it opened to a minimum size that first time.

I am sorry you feel this way. I was providing an answer as to why, given the logs that Donovan provided, his window opened to that minimum size for that particular session along with how to get it out of the small initial state on relaunch. As I said in my original response, we have added some additional logging in 4.5c to track down the root cause of the issue. In this instance, the window state was previously saved at that size, so I am unable to any further explanation based on his logs.

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