Bibliography & account summary reports Logos 4

I did a "clean" install of my Logos 4 upgrade onto my Vista desktop since my ver 3 laptop only had a few GB space left. After a whole day of downloading and indexing 11.7GB it tells me it is finished. Everything functions beautifully without hiccups. But I notice there are resources still missing from my libary. (NICOT/NICNT in particular.) I don't know my way around the new interface yet and have trouble searching the new posts - 1 per minute - to find the info:

Can I run "account summary" to see my list of licenses?
Can I run a bibliography to find what titles are installed & licensed?
Can I run a bibliography of licensed but missing titles?
Can I run a bibliography of installed but locked resources?

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Frank Sauer

Matthew there are no reports that the user can generate like those you mention from V3. The "all-knowing" cloud does everything...

Robert Pavich

Matt,

the answer is ....

No.

the only thing that you can do is to look in your library to see if specific things are not there.

But a word of caution...things might still be downloading...it's not a fully "one download does it all" sort of thing...

type into the command line:

update resources

and it should check and start a download of everything you have a license for...if not...call Logos....

Rich DeRuiter

Can I run "account summary" to see my list of licenses?
Can I run a bibliography to find what titles are installed & licensed?
Can I run a bibliography of licensed but missing titles?
Can I run a bibliography of installed but locked resources?

We had a similar discussion in the Beta group. Logos may release a Bibliography report at some time. I'm not aware of any simple way to see what licenses you have other than from your "My Account > Order History" information at the Logos web site (though this only goes back to 2003).

In L4 there will not be any installed but locked resources. L4 does not allow installing locked resources, and will not index them if you copy them there.

I hope Logos does allow us to check their records against ours at some point. It would save some anxiety among some, and might even catch a few glitches in Logos' database for a few users. But there's nothing yet.

Matthew C Jones

https://community.logos.com/discussion/comment/27086#Comment_27086

But a word of caution...things might still be downloading...it's not a fully "one download does it all" sort of thing...

type into the command line:

update resources

and it should check and start a download of everything you have a license for...if not...call Logos....

Yes, I noticed after 11.7GB had downloaded, indexed, installed and worked: the program went back for another 577mb download (only 53 minutes this time.)

I have "synchronize" turned on in settings. When I type "upgrade now" it does go and check and reports back "everything up to date." I will re-synch my Version 3 laptop (w/ NICOT/NICNT ) with the mothership and see if it returns the favor to my Logos 4 orphan.[O]

Matthew C Jones

https://community.logos.com/discussion/comment/27092#Comment_27092

Logos may release a Bibliography report at some time. I'm not aware of any simple way to see what licenses you have other than from your "My Account > Order History" information at the Logos web site (though this only goes back to 2003).

I just had a thought:

When I run account summary on my Version 3 laptop it DOES show my new upgrade and the contents. Since it lists all the licensed titles in the account summary even though the resource files are not on my laptop, does this mean it is generating the report from the Logos servers? If so, I can run bibliography from Version 3 to see the licenses I have under 4! ........No??

Rich DeRuiter

https://community.logos.com/discussion/comment/27106#Comment_27106

Logos may release a Bibliography report at some time. I'm not aware of any simple way to see what licenses you have other than from your "My Account > Order History" information at the Logos web site (though this only goes back to 2003).

I just had a thought:

When I run account summary on my Version 3 laptop it DOES show my new upgrade and the contents. Since it lists all the licensed titles in the account summary even though the resource files are not on my laptop, does this mean it is generating the report from the Logos servers? If so, I can run bibliography from Version 3 to see the licenses I have under 4! ........No??

Hah! Never thought of that. Sync your licenses in L3 and you should be able to see at least your licenses. I'm not sure if the bibliography will show L4 only resources, or resources you don't physically have on your drive. But try it and let us know.

Matthew C Jones

https://community.logos.com/discussion/comment/27138#Comment_27138

Hah! Never thought of that. Sync your licenses in L3 and you should be able to see at least your licenses. I'm not sure if the bibliography will show L4 only resources, or resources you don't physically have on your drive. But try it and let us know.

Here is the deal:

After I synch the Version 3 laptop when I run "account summary" it displays ALL my licenses including version 3 and version 4 titles. It does show NICOT/NICNT even though the actual resources are not on the laptop because I ran out of space (down to 1GB now.)

I just figured it out! My NICOT/NICNT product is installed but missing the activation code in account summary. I'm sure that is the problem. I'll report back after it's straightened out. Meanwhile: YES WE CAN run an account summary under version three that will display our version 4 unlocked content. Whoopie!

Rich DeRuiter

https://community.logos.com/discussion/comment/27165#Comment_27165

I just figured it out! My NICOT/NICNT product is installed but missing the activation code in account summary. I'm sure that is the problem. I'll report back after it's straightened out. Meanwhile: YES WE CAN run an account summary under version three that will display our version 4 unlocked content. Whoopie!

Very cool. I'd give it a try, but I gotta run to a meeting away from the computer. Very cool.

Matthew C Jones

https://community.logos.com/discussion/comment/27165#Comment_27165

My Version 3 laptop is acting wierd. When I opened Logos 3.0 it said I needed to activate my Logos 3 installation. Using my User ID and the e-mail option I "successfully" activated my product. Account Summary did not show the NICOT/NICNT install at all this time. (Before it showed the serial number but no activation code. So, I re-installed NICOT/NICNT and synched the licenses with the server "successfully." I also remembered to open & close Logos 3.0 twice. Now my library shows the NICOT/NICNT volumes but "Account Summary" still does not show the serial or activation for them. When I check Logos 4 and tell it to "upgrade now" it says, everything is up to date, but there is no NICOT/NICNT in the library.

Also, an aside: My Account Summary in the Version 3 install does list some resources under "Portfolio" resources but many are not listed (Baker Exegetical Commentary, History of the Jew in Jesus Time...)

I am glad I copied the contents list of the Portfolio package while I was considering the purchase because right now I can not find the resources and there is no license info that enumerates the total package. The fog is getting thick in the cloud. I just hope my library doesn't vaporize. [st] [li] [st]

Alex Scott

Can I run a bibliography to find what titles are installed & licensed?
Can I run a bibliography of licensed but missing titles?

This has been one of my biggest complaints about LBS4!! You are not allowed to run a bibliography or in any way to print a list of what you have. Now they keep saying 'Trust us to get it right'.

OK - here's a problem - anyone got a solution?????

On my desktop, I have 6067 unlocked resources. On my laptop, I have the same number of identical resources, 6067. In LDS4 however, I have 4225 resources on my desktop but only 4223 resources on my laptop. This same discrepancy of two resources has been present all through the beta testing process.

HOW DO I DETERMINE WHAT ARE THE MISSING 2??? This would be easy under LDS3 - I'd simply run a bibliography on both and compare the spreadsheet.

WHAT IS LOGOS' PROBLEM WITH THIS - It surely can't be that big a deal to program a bibliography into LDS4 surely!

Rich DeRuiter

https://community.logos.com/discussion/comment/27315#Comment_27315

HOW DO I DETERMINE WHAT ARE THE MISSING 2??? This would be easy under LDS3 - I'd simply run a bibliography on both and compare the spreadsheet.

WHAT IS LOGOS' PROBLEM WITH THIS - It surely can't be that big a deal to program a bibliography into LDS4 surely!

Okay, deep breath. First, subtract from your number all the PBB's. Then subtract all the help files. Then subtract all the resources with video and/or audio. Then realize that L4 combines the reverse interlinears with the standard Bible (so there's only one ESV rev.int., not an ESV and an ESV rev.int., e.g.)

Now what's left?

I agree that a built-in Bibliography would be nice, and I believe we'll get one. But it has not yet risen to the top of the priority list for Logos. Be patient, I think we'll get there soon.

Matthew C Jones

https://community.logos.com/discussion/comment/27315#Comment_27315

This same discrepancy of two resources has been present all through the beta testing process.

HOW DO I DETERMINE WHAT ARE THE MISSING 2??? This would be easy under LDS3 - I'd simply run a bibliography on both and compare the spreadsheet.

(First, I remember on one multi-volume set Logos combines two titles into one resource (TWICE) . I think it was a commentary set that had a volume 1 & 2 for one work because the book form was hefty and cumbersome. That might be the source of discrepancy. Or it might not. )

Second: I have successfully installed NICOT/NICNT on my Version 3 laptop, synch-ed the licenses and see it in my library on that laptop. When I fire up my desktop with Logos 4 it says it has synchronization turned on. I "force" it to update now and it reports, "synchronizing, all resources up to date." Still no sign of NICOT/NICNT. I have a feeling other titles are missing too but have no comprehensive list to check them by. Comparing the two computers' numbers doesn't help because of the PBB I have on the Version 3.

Alex Scott

https://community.logos.com/discussion/comment/27405#Comment_27405

Come on Richard - reread the problem. This is NOT about why there are fewer resources in L4 than L3 but why on two computers with exactly the same resources in L3, that there are 2 less in L4 on one computer than the second one. Obviously there are two missing under L4 - L4 is supposed to take care of that. How can I be confident that I have all the resources I'm supposed to have when one computer tells me one thing, and another computer with the same licences and resources tells me something else. Suppose I had only one computer - one would tell me that I have 5223 resources and I should feel confident that I have everything while someone else using another computer would have 5225.

Rich DeRuiter

https://community.logos.com/discussion/comment/27415#Comment_27415

Come on Richard - reread the problem

Aha. I did reread and see that I did miss your main point. Sorry. Never was a detail guy and thought you were asking a question I had the beginning of an answer to. So, let that be a lesson to me.

I can't think of any reason two computers with the same license should have a different number of resources, assuming both are up to date and there is nothing left to download from the home office in Bellingham.

Besides comparing the resource directories on two computers, I don't know of a way to identify which ones are missing (or should that be added?).

You're right that it would be helpful to have a bibliography report for this. It would be massive for your library, and it would be so easy to miss two needles in a haystack of that size, but it would probably be easier than looking at esoteric file names and trying to figure it out from there.

Damian McGrath

https://community.logos.com/discussion/comment/27422#Comment_27422

Have y'all tried "Update Resources"?

This will perform a complete scan of your resource directory.

"Update Now" checks for incremental upgrades.

Matthew C Jones

https://community.logos.com/discussion/comment/27447#Comment_27447

Have y'all tried "Update Resources"?

Yup, and put it in the box next to "shortcuts"... Is that wrong?

It appears to search my library for "update resources"

Damian McGrath

https://community.logos.com/discussion/comment/27473#Comment_27473

It shouldn't search your library. It's a recognised command.

Rich DeRuiter

https://community.logos.com/discussion/comment/27447#Comment_27447

Have y'all tried "Update Resources"?

Damian, it was my understanding from the Beta group that this command was not intended to be used except as directed by a support tech. The other is not documented in the help file because Logos doesn't want there servers hit by people 'just checking to make sure' every few minutes.

The solution seems appropriate for this issue, but I've refrained from suggesting it based on what was said in the beta forums.

Did you understand this differently?

Damian McGrath

https://community.logos.com/discussion/comment/27481#Comment_27481

Have y'all tried "Update Resources"?

Did you understand this differently?

Obviously, or I wouldn't have recommended it.

But, I'll refrain from doing so again.....

Thanks Rich.

Dave Hooton

https://community.logos.com/discussion/comment/27315#Comment_27315

In LDS4 however, I have 4225 resources on my desktop but only 4223 resources on my laptop. This same discrepancy of two resources has been present all through the beta testing process.

At a rough guess, look for "Sermons of <Alex>" and a "BHS Westminster..." title on desktop!

HOW DO I DETERMINE WHAT ARE THE MISSING 2???

I use a sync program with some nifty filters. This pic shows titles missing from L4 (L3 orphans).

The orphans are what I expect. I hid EBUQSG.lbxlls in L4 and the reverse interlinear files are not used by L4.

Note on Filters used:

An alignment filter allows *.lbxlls files to be compared with *.logos4 files having the same filename, else there would be more orphans!

PBB files and Logos Help files are excluded by a file filter for *.lbxoeb because they are not used in L4 (my PBB files are in the sub-folder PBB).

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/27315#Comment_27315

On my desktop, I have 6067 unlocked resources. On my laptop, I have the same number of identical resources, 6067. In LDS4 however, I have 4225 resources on my desktop but only 4223 resources on my laptop. This same discrepancy of two resources has been present all through the beta testing process.

Sorry that I missed your post on this (or perhaps saw it and didn't fully understand the issue) during the beta—this is the kind of issue we wanted to get straightened out before release.

Did you have the resource count discrepancy before the hidden resources feature was added? One possibility that springs to mind is that the desktop is incorrectly showing two resources that you have asked to be hidden.

If you look at the "%LOCALAPPDATA%\Logos4\Data\...\ResourceManager\Resources" folder on the desktop and laptop, do they have the same number of files? If there are two more on the desktop, what are those files?

Since you were a beta tester, it's possible that a bug in one of the betas could have prevented resources from being downloaded properly. Because of this, I would advise using the "update resources" command on the laptop to force a full scan and update of your resources.

Tim Lord

https://community.logos.com/discussion/comment/27499#Comment_27499

HI, Dave. What is the name of the Synch program you use? I would find that program useful. Thanks.

Damian McGrath

https://community.logos.com/discussion/comment/30142#Comment_30142

HI, Dave. What is the name of the Synch program you use? I would find that program useful. Thanks.

Not Dave, but it's "Beyond Compare" and it is excellent. I got it on Dave's recommendation

MJ. Smith

https://community.logos.com/discussion/comment/30575#Comment_30575

but it's "Beyond Compare" and it is excellent

I use the program for a different purpose and recommend it as well.

Tony Garland

https://community.logos.com/discussion/comment/27083#Comment_27083

Partly because I'm paranoid about being able to access my books in situations where I may have to reinstall without internet access (e.g., while out on a boat) and partly because I'm someone who tries to track details, I've maintained a spreadsheet containing both the serial number and the activation code for all the books I've purchased over the years. Much of this information was also nice to get by way of the "Account Summary" report available in Logos 3.

I have several questions about the situation in Logos 4 (which I understand does not presently have the "Account Summary" feature):

Is this a feature which will be forthcoming in Logos 4?
If not, will this information be obtainable in print/textual/digital form from the Logos website (e.g., "the cloud")?
How important are the activation codes? I'm guessing they are critical for reinstalling/activating locked resources for situations where you have to wipe a hard drive or face a reinstall where internet access to Logos for synchronizing licenses is not available?
If a person were to sell a particular book to someone else (assuming that is legitimate to do--not that I've had any reason to so far), wouldn't both the serial number and activation code be needed?

In short, I'm concerned about the ability to freely access/reinstall my books in situations where Logos is not available via the internet and thought that having all the activation codes was one way to mitigate this possibility.

Another 'safety' feature I used with Logos 3 was the backup/restore licenses in order to manually backup license data in digital form. Is this available in Logos 4? If not, will it be?

I'm just not entirely thrilled by having thousands of dollars in study resources that all depend upon Logos being available over the internet when and if I have to reinstall at any time in the future.

Excuse me if this has been discussed already (or somewhere else) as I'm relatively new to the forum.

Dave Hooton

https://community.logos.com/discussion/comment/41568#Comment_41568

Is this a feature which will be forthcoming in Logos 4?
If not, will this information be obtainable in print/textual/digital form from the Logos website (e.g., "the cloud")?

No. But a Bibliography Report is forthcoming.

How important are the activation codes? I'm guessing they are critical for reinstalling/activating locked resources for situations where you have to wipe a hard drive or face a reinstall where internet access to Logos for synchronizing licenses is not available?

Your backup licence file is sufficient in L3 and you can ask Logos Support to email your L4 licence to you (I have mine, together with instructions for its use). The activation codes may be useful as proof of purchase, but not essential for recovery.

If a person were to sell a particular book to someone else (assuming that is legitimate to do--not that I've had any reason to so far), wouldn't both the serial number and activation code be needed?

Normally, the "cloud" or Logos support have all the details needed to perform a change. If there was doubt about your ownership then you do have some proof!

Matthew C Jones

https://community.logos.com/discussion/comment/41568#Comment_41568

In short, I'm concerned about the ability to freely access/reinstall my books in situations where Logos is not available via the internet and thought that having all the activation codes was one way to mitigate this possibility.

Another 'safety' feature I used with Logos 3 was the backup/restore licenses in order to manually backup license data in digital form. Is this available in Logos 4? If not, will it be?

I'm just not entirely thrilled by having thousands of dollars in study resources that all depend upon Logos being available over the internet when and if I have to reinstall at any time in the future.

As I spend more time delving into the contents of my Logos 4 library I become more concerned that my Version 3 installation and Version 4 installation are NOT synchronizining exactly with the "mother ship." Case in point: I just discovered I do not have The Nehemiah Institute Worldview Collection in Logos 4. I KNOW I had it installed and activated in Version 3. Now it is locked in my Version 3 laptop and, of course, does not even appear in my Version 4 resources. How I "lost" an installed resource does not concern me so much as I DID lose it. I would really like to have a Bibliography report capability and "Account Summary" with Version 4.

Andrew Baguley

https://community.logos.com/discussion/comment/41583#Comment_41583

Is this a feature which will be forthcoming in Logos 4?
If not, will this information be obtainable in print/textual/digital form from the Logos website (e.g., "the cloud")?

No. But a Bibliography Report is forthcoming.

The account summary is the only reason I'm still keeping Logos 3 installed. It shows all the resources I have bought, even in Logos 4, together with the activation keys. The website does not show resources I bought some years ago, so there is no other list of all my resources currently available.

Yes, I could just trust Logos to hold the information for me, but the failure of rival companies to do this well is what has pushed me towards Logos. I'm sure there are a good number of us who would be happier if we had a full list available for our own files, whether from the website or an account summary. I'd like to uninstall Logos 3 to free up space and I'd like to be able to trust Logos, but reduced functionality and a plea to "trust us" well into the future with thousands of dollars worth of resources are not overly convincing or comforting. Is there a good reason for not providing an account summary in L4, given that we have had one in the past? Is there something else planned to replace it?

Thanks for reading this. It seems to reflect a concern that keeps coming up in diverse places throughout the forums. Perhaps a FAQs web page could address these and similar issues, so that users do not have to traipse through Forum posts. Then Forum posts could simply point to the relevant FAQs page(s) and less time would be spent doubling up information.

Logos does lots of things well, [:D] but I'm not sure that their customer relations are as efficient as they might be (for company or users) when they depend so heavily on forums.

Kevin Becker

https://community.logos.com/discussion/comment/118799#Comment_118799

Andrew,

When Dave wrote his post some months ago there was not way to generate a Bibliography. Now there its. It doesn't have activation keys like Logos 3 did (but Logos 4 is moving away from those). Here's a wiki page on how to make it work http://wiki.logos.com/Bibliography

Andrew Baguley

https://community.logos.com/discussion/comment/118805#Comment_118805

Thanks, Kevin. A very fast response. I thought I remembered something about Bibliographies coming on board, and your comment about moving away from activation keys makes sense. At the moment, I have good internet access, so I'd be happy with the website showing a list of all my old resources (pre-2003, judging by an earlier comment in this thread). It might not have the details of the normal order history, but it would at least recognize that I have purchased them, assuring me they hadn't been forgotten.

As for the FAQs idea, it seems that Bob Pritchett has posted some especially useful posts that explain the company position on a number of issues. Could these be collected together, or at least linked to, from one centralized location?

Kevin Becker

https://community.logos.com/discussion/comment/118814#Comment_118814

If you find one of Bob's posts you can click on the number under his name and it should give you a list of his posts. Personally, I have have some RSS feeds for several Logos employees so I don't miss any "official words." (You can subscribe to someone on the profile page)

I suppose if someone wanted to one could create a wiki-page with links to things Bob P has said; I don't think that's been done. However, there is FAQ and other helpful stuff on wiki.logos.com