Logos Bible Software 4.3 Beta 13: syncronization error symbol

I have the "yeild" tringale symbol appearing following the last download of beta 13. The popup message reads: (error message occured during syncronization, click here to try again). I have rebooted several times, used the "sync now" command but the symbol and message remain. To the best of my knowledge everything else is working according to expectations. Any ideas?

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Rich DeRuiter

I have the "yeild" tringale symbol appearing following the last download of beta 13. The popup message reads: (error message occured during syncronization, click here to try again). I have rebooted several times, used the "sync now" command but the symbol and message remain. To the best of my knowledge everything else is working according to expectations. Any ideas?

Check your Program settings and ensure that you have Use Internet set to Yes.

It that's not it, you may have a proxy server or firewall issue. Sometimes these don't seamlessly handle program version updates well. In fact, if you installed the beta to a different desktop, this would be my first guess.

Bohuslav Wojnar

https://community.logos.com/discussion/comment/270616#Comment_270616

Check your Program settings and ensure that you have Use Internet set to Yes.

It that's not it, you may have a proxy server or firewall issue. Sometimes these don't seamlessly handle program version updates well. In fact, if you installed the beta to a different desktop, this would be my first guess.

I have the same problem that Gerald. I did not change any settings and after installing of the L4.3 Beta 13 the syncing stopped working. Shows yellow triangle and error message.

Mark Smith

Looks like others are having some trouble, too: http://community.logos.com/forums/t/36070.aspx

Rich DeRuiter

https://community.logos.com/discussion/comment/270620#Comment_270620

Looks like others are having some trouble, too: http://community.logos.com/forums/t/36070.aspx

Hmm. Missed that thread.

I wonder if it has anything to do with the other server issues reported here: http://community.logos.com/forums/t/36037.aspx

Gerald Kapanka

https://community.logos.com/discussion/comment/270616#Comment_270616

Thank you for the ideas. All the settings seem to be in order. I have downloaded new resources since the error message appeared.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/270619#Comment_270619

I have the "yeild" tringale symbol appearing following the last download of beta 13. The popup message reads: (error message occured during syncronization, click here to try again).

I have the same problem that Gerald. I did not change any settings and after installing of the L4.3 Beta 13 the syncing stopped working. Shows yellow triangle and error message.

If you're still seeing the yellow "sync error" icon, please post a log file of that session (so we can see the underlying error).

Gerald Kapanka

https://community.logos.com/discussion/comment/270777#Comment_270777

I have attempted to make a log file. This is the first time i have done this so i hope is will work and be useful.

1732.Logos4[1].log

Mark Smith

https://community.logos.com/discussion/comment/270792#Comment_270792

I have attempted to make a log file.

Well done. It shows a sync error, so hopefully that will be useful to the developers.

Gerald Kapanka

https://community.logos.com/discussion/comment/270795#Comment_270795

Just goes to show that a blind chick will find feed occasionally! [H]

Bohuslav Wojnar

https://community.logos.com/discussion/comment/270777#Comment_270777

If you're still seeing the yellow "sync error" icon, please post a log file of that session (so we can see the underlying error).

Yes, I still have an yellow triangle and error message.

Here is my log file after new restart of the program. Thank you Bradley for looking at the issue.

6835.Logos4.log

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/270817#Comment_270817

Thanks for the log files. It looks like you're both experiencing the same problem, which is ultimately coming from an attempt to synchronise Personal Book data. I've filed a bug report with the developer; at the moment, I don't know if there is any possible workaround to get sync working again.

Bohuslav Wojnar

https://community.logos.com/discussion/comment/270861#Comment_270861

Thank you Bradley for the information.

Jeff Loven

https://community.logos.com/discussion/comment/270861#Comment_270861

I have the same problem. I'm hoping that 4.3RC-1 will fix this issue...right?

Thanks

Logos4.log

Jeff Loven

https://community.logos.com/discussion/comment/270861#Comment_270861

I just updated to 4.3 (4.30.0.1498) and I'm still having the same sync error. I've attached my log.

Logos4.log

John Graves

https://community.logos.com/discussion/comment/271729#Comment_271729

I just updated to 4.3 (4.30.0.1498) and I'm still having the same sync error. I've attached my log.

Well, that's disappointing, I am having the same issues and was hoping the new release would fix them.

John Graves

https://community.logos.com/discussion/comment/271732#Comment_271732

I can report that after I installed the new version all is well with Sync. I deleted the books (I only had two) before I installed the new version if that makes a difference.

Jeff Loven

https://community.logos.com/discussion/comment/271740#Comment_271740

I've never used PBB, so I have nothing to delete that I'm aware of.

Gerald Kapanka

https://community.logos.com/discussion/comment/271748#Comment_271748

The update worked for me as well, eliminataing the sync propblem. I did not delete my PBB books first.

Bohuslav Wojnar

https://community.logos.com/discussion/comment/271778#Comment_271778

The update worked for me as well, eliminataing the sync propblem. I did not delete my PBB books first.

The same here. The problem is solved. [Y]

Jeff Loven

https://community.logos.com/discussion/comment/272192#Comment_272192

The latest update fixed the problem on my end as well!

Thanks Logos ;-)