Fresh Install on New Laptop - Indexer Crash

Page 2 of 3 (41 items) < Previous 1 2 3 Next >
This post has 40 Replies | 2 Followers

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 30 2011 8:29 PM

Frank Sauer:
Finally able to get one of the work around installs to work.

Which one?

Frank Sauer:
The one issue thus far is that to open I have to use "run as administrator" privileges or Logos will crash everytime...

Did you install L4 using "run as administrator"?

Dave
===

Windows 10 & Android 8

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 30 2011 8:37 PM

Frank Sauer:

Wonder if not having NET 3.5 installed could be the issue. System only has NET 4 installed.

.NET 3.5 is part of any Windows 7 installation and L4 can't run without it, so it will be installed if necessary! .NET 4 is not required for L4 but it won't affect it.

Dave
===

Windows 10 & Android 8

Posts 648
Frank Sauer | Forum Activity | Replied: Sat, Jul 30 2011 8:41 PM

Dave,

I believe it was workaround 1.

I don't think I installed as administrator, though I tried so many things, it could have been.

NET 3.5 is installed based on the add/remove Windows features, but does not show up in installed programs for some reason. Only NET4 shows up there.

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 30 2011 9:37 PM

Frank Sauer:

While uninstalling off laptop that will not install I noticed that in the remove programs section that Logos 4 is listed as 10GB on the laptop.

Logos for in the remove programs on the desktop that works perfectly is only 64MB...

That is interesting but not meaningful as one of my working systems shows 10 GB and the others show 64 MB!

Dave
===

Windows 10 & Android 8

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 30 2011 9:49 PM

Frank Sauer:
I believe it was workaround 1.

From http://wiki.logos.com/Quick_Installation_onto_multiple_computers? Because there is a warning not to use Admin elevation!

Dave
===

Windows 10 & Android 8

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 30 2011 9:58 PM

Frank Sauer:
NET 3.5 is installed based on the add/remove Windows features, but does not show up in installed programs for some reason. Only NET4 shows up there.

.NET 3.5 is integral to W7 which is why it is shown as a Feature. Internet Explorer is also a Feature (which might be a M$ synonym for "not easily removed").

Dave
===

Windows 10 & Android 8

Posts 648
Frank Sauer | Forum Activity | Replied: Sun, Jul 31 2011 5:20 AM

Dave,

Just went back to test it and I did not run either install as administrator. Prerequisites requested the permissions as some programs do with the Windows pop-up asking if this program can make changes to install. If I answer no it does not install.

The Logos msi ran without this request, BUT still to run the program without the crash, it has to run with administrator privileges and this is under my user account that has administrator rights.

Come on Team Logos....

I know some disagreed with my complaints about missing features.... BUT

NOW WE ARE TALKING ABOUT RUNNING THE SOFTWARE!!!!

It is inexcusable that a user would even have to go through work-arounds and waste the hours I and others have wasted trying to simply get your software installed and running.

Same issue with beta and stable builds!

It also intrigues me that anyone can go and order a new package or an upgrade without even a mention or warning about this issue that it seems quite a few are having....

 

Posts 648
Frank Sauer | Forum Activity | Replied: Sun, Jul 31 2011 5:34 AM

Ok can get past run as admin BUT have to run in XP SP3 compat mode to be able to run the program... Which still need me to click yes on the user box allowing it to change to compat mode!

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jul 31 2011 5:49 AM

Frank Sauer:

The Logos msi ran without this request, BUT still to run the program without the crash, it has to run with administrator privileges and this is under my user account that has administrator rights.

I just saw your earlier crash log and noticed you are running  (in Windows 7) version 4.3 RC1, which is still a beta program. So you could you re-post the issue and logs in the PC Beta Forum and state how exactly you installed it ie. if you used a Quick Installation Method which version did your Logos4 folder come from?

Dave
===

Windows 10 & Android 8

Posts 648
Frank Sauer | Forum Activity | Replied: Sun, Jul 31 2011 1:40 PM

Dave,

I had tried both the last stable release as well as the 4.3 RC1 and even went back to the original closed door Beta DVD from the first Beta release of 4.0... All with the same issues.

I copied the Logos 4 files over from another 4.3 RC1 install also running on a AMD Quad Core Win 7 machine. Only difference is that it is a desktop.

I used Method 1

Posts 648
Frank Sauer | Forum Activity | Replied: Tue, Aug 9 2011 3:44 PM

So is there ANY movement on this MAJOR issue??? After hours of wasted time to get a back door installation to work, here comes a program update with resource updates as well and now I keep getting the same stupid indexer crash every time I start Logos or reboot the laptop.

This install issue goes back to the dead horse of the NEED for the user to control what is downloaded. If I had the choice to just update the program and not the resources, I'd still be running smoothly!

So because of this problem:

1. I have to run a patchwork installation

2. Can't install just a program update without again having to run work arounds

3. Waste hours of my time trying to manipulate a program just to get it to work

4. Look at a Logos website that still unless I'm missing it does NOT warn those Toshiba and HP users that there is the potential for not being able to install and index the program on your new laptop. (Very Shady IMHO - Known Install problems - Post it!)

5. This is not a promised feature - THIS IS THE PROGRAM many of us are waiting to use without issue or wasting our time!

 

Posts 9100
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Aug 9 2011 4:00 PM

Frank,

Very sorry to read of all the frustrating experience you'd had. I'd be spitting nails by now.

Kevin Becker posted on the Run as Administrator issue with a way to get past that once you've set up Logos that way. It is here: http://community.logos.com/forums/t/36636.aspx

I wasn't aware the HP and Toshiba laptops had something about them producing these sorts of problems. Maybe you can shed some light on this for me.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 648
Frank Sauer | Forum Activity | Replied: Tue, Aug 9 2011 5:07 PM

Mark,

The run as admin deal was handled with the first call to tech support. For some reason the indexer was installed as needing admin rights. Once cleared the program opened fine.

When I first called tech it was commented that it was primarily seen on Toshiba and HP which are primary AMD builders,

it now as of tonight's 1 hour plus tech support, remote access, no solution event appears to be a AMD A6 and.or A8 quad core chipset with a Radeon video bug....

As for spitting nails - I hope Bob is reading..... Please add the old V3 option to decide what is and isn't installed by checkbox option, this issue could have been avoided if the program only downloaded the program update, thus I'd still be able to run my hacked install fine since I can't clean install.

Posts 25095
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Aug 9 2011 7:49 PM

Frank Sauer:
After hours of wasted time to get a back door installation to work, here comes a program update with resource updates as well and now I keep getting the same stupid indexer crash every time I start Logos

It looks like you have to run with automatically download updates = NO in Program Settings once you have a working system. When you receive notification of an update you can check the forums to see if a program update has occurred and use the web link to update (NB. a program update is about 45 MB).

Dave
===

Windows 10 & Android 8

Posts 9100
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Aug 9 2011 8:00 PM

Thanks for the information, Frank. It seems as if Logos may be just getting a handle on this. If they do decide it is the processor, they should post a warning. That isn't helping you. I definitely would not automatically download anything as Dave said and would install program updates using direct install until something can be worked out.

Sorry again to hear of your struggles.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 8075
LogosEmployee

We're looking into this issue, but we don't have any progress on a solution yet.

There are a number of customers reporting this same crash. One thing that all affected systems have in common is that they are using a "Llano" model CPU from the AMD Fusion family (http://en.wikipedia.org/wiki/AMD_Fusion). It may be coincidence, but this CPU has only been available since mid-June and we started receiving the first crash reports in early July.

I've looked at one dump file of the crash and it revealed it to be a "should not happen" error (that's a technical term Smile). So far, this may be the strangest crash I have ever seen.

I'm very reluctant to blame the hardware, since problems are almost always caused by software, but it is very odd that it only happens on AMD Fusion chips. We're going to keep investigating and will try to get to the bottom of it.

Posts 37
Jonathan Andrist | Forum Activity | Replied: Thu, Aug 11 2011 4:31 PM

Cross Post to ensure you get it, hopefully this will help in your debugging process; Setting the affinity of logosindexer.exe to a single core (core 0) on my A6 allowed me to successfully complete the index process.

Posts 14
David Franks | Forum Activity | Replied: Sat, Aug 13 2011 11:40 PM

Jonathan,

 

How are you able to change the settings to single core? I just got a new HP dv6 with an A8 processor and indexer is crashing all the time. It keeps saying in the log file that it has to do with a read/write problem on protect memory... I am having no other problem with this new laptop other than Logos.

Thanks for your help.


~David

Posts 5337
Kevin Becker | Forum Activity | Replied: Sun, Aug 14 2011 4:47 AM

David, welcome to the forums!

Open your task manager, right click on the Logs4indexer under the processes tab

Posts 11
Thomas Luttrell | Forum Activity | Replied: Mon, Aug 15 2011 6:21 PM

Yes, I'm having a problem with the Indexer too, and I have an HP with an AMD A8 Quad Core processor. My indexer log file says:

"Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

I changed it to single core, and now it is maxing out that one CPU at 98-99%!!

Yey! I got to 5% progress! If you don't hear from me again, assume that this is working now. Thank you! Smile

Quick Reply
Page 2 of 3 (41 items) < Previous 1 2 3 Next > | RSS