Books missing from Library

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MicrosoftInternetExplorer4

I bought the “Christian Origins and the Question of God Series
(3 vols.)” today and despite them having an iPad logo on the site
I cannot see them in my library on the iPad. I am able to see them in Logos 4
on my laptop.

My earlier purchase
today of the NRSV Bible shows up fine in my iPad library and is now available off
line etc. I would like to do the same for the later purchase of books above. Any suggestions?

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Comments

Graham Criddle

Hi Stephen - and welcome to the forums.

I can see these books on my iPAD so they are certainly compatible.

It sometimes takes a few days for resources to be made available on the iPAD. Suggest you look again in a couple of days.

Graham

Matthew C Jones

https://community.logos.com/discussion/comment/275431#Comment_275431

I can see these books on my iPAD so they are certainly compatible.

It sometimes takes a few days for resources to be made available on the iPAD. Suggest you look again in a couple of days.

I do not have an iPad or Mac but I do have a (stupid?) question for you;

Does the new resource have to finish indexing in our Logos library before it becomes available on iPad? Certainly not?

Is there always a delay for newly purchased resources to be available thru mobile apps?

Stephen Mathews

https://community.logos.com/discussion/comment/275431#Comment_275431

Thanks Graham - I will do as you suggest.

Graham Criddle

https://community.logos.com/discussion/comment/275433#Comment_275433

Does the new resource have to finish indexing in our Logos library before it becomes available on iPad? Certainly not?

Is there always a delay for newly purchased resources to be available thru mobile apps?

I thought there was - but checking into it again the delay is for new resources (i.e. newly available in Logos as a whole) not newly purchased ones.

I still think it is possible that there might be a small delay, as different servers need to be updated, but it shouldn't be long.

So, Stephen, my suggestion may not have been accurate but it may be worth waiting for a bit to see!

If it doesn't appear in the next day or so - and noone else comes up with any other suggestions - I would suggest you contact Tech Support.

Graham

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/275433#Comment_275433

Does the new resource have to finish indexing in our Logos library before it becomes available on iPad? Certainly not?

No, Logos mobile apps on iOS (includes iPad) and Android can access resources online from Logos servers or download resources to mobile device for offline use.

Is there always a delay for newly purchased resources to be available thru mobile apps?

Like reading plan sync, wonder about some time delay after purchase for resource license(s) to become associated with Logos.com account on mobile infrastructure (different set of servers vis Logos 4 where purchase is instantly available). Marking read in reading plan may take many minutes (hours) to sync.

Note: when a new resource ships, mobile availability can lag for several days.

Keep Smiling [:)]

Mike Binks

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MicrosoftInternetExplorer4

I have seen this on a few posts! Is it an 'in' joke?

I bought the “Christian Origins and the Question of God Series
(3 vols.)” today and despite them having an iPad logo on the site
I cannot see them in my library on the iPad. I am able to see them in Logos 4
on my laptop.

I can see these if I search for 'Christian Origins' or under the individual titles.

You don't have 'Recent Books' selected at the top of the library page do you?

Stephen Mathews

https://community.logos.com/discussion/comment/275466#Comment_275466

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MicrosoftInternetExplorer4

I have seen this on a few posts! Is it an 'in' joke?

If it is then I'm not in on it! [:)] Not sure how it got there.

I bought the “Christian Origins and the Question of God Series
(3 vols.)” today and despite them having an iPad logo on the site
I cannot see them in my library on the iPad. I am able to see them in Logos 4
on my laptop.

I can see these if I search for 'Christian Origins' or under the individual titles.

You don't have 'Recent Books' selected at the top of the library page do you?

No, I don't but thanks for the suggestion Mike.

Update: As I was typing this reply they have appeared

Thank you all for your suggestions.

Kevin Becker

https://community.logos.com/discussion/comment/275481#Comment_275481

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MicrosoftInternetExplorer4

I have seen this on a few posts! Is it an 'in' joke?

If it is then I'm not in on it! Not sure how it got there.

It comes from someone composing the post in Word and then pasting into the forum editor. There's a paste from Word button (at least if you've enabled the Enhanced Content Editor) that will prevent this bit of HTML garbage from leaking through.

Graham Criddle

https://community.logos.com/discussion/comment/275481#Comment_275481

Update: As I was typing this reply they have appeared

Thank you all for your suggestions.

Stephen

Glad to hear you know have them on your iPad.

Enjoy!

Graham